Excellent service.
In and out very quick. WI-FI worked well. Clean area for seating. Arrived early and was greeted quickly.
In and out very quick. WI-FI worked well. Clean area for seating. Arrived early and was greeted quickly.
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by ERICS
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you for the great feedback! It's our aim to offer efficient and comfortable experiences for our guests at Armory Chrysler Dodge Jeep Ram Fiat of Albany. We appreciate your support and look forward to serving you again!
Service managers, since I bought my Jeep and have been
bringing there for service, have been excellent with one exception, but even then the end result was satisfactory. I have owned the Jeep since 2020 a
bringing there for service, have been excellent with one exception, but even then the end result was satisfactory. I have owned the Jeep since 2020 and I continue to bring it to Armory even though there are likely more affordable options for services. I expect to continue to.
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by SHERMTANKER
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you for your continued trust in Armory Chrysler Dodge Jeep Ram Fiat of Albany! We're glad to hear that our service managers have mostly met your expectations and appreciate your loyalty. We look forward to serving you and keeping your Jeep running smoothly for years to come!
Top notch!
They have always met expectations, friendly and helpful. Waiting area is clean and comfortable! Car is ready in the time frame they give
They have always met expectations, friendly and helpful. Waiting area is clean and comfortable! Car is ready in the time frame they give
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by BTRIMMER0
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We're delighted to hear that our team at Armory CDJR of Albany consistently meets your expectations and provides a comfortable experience. Thank you for highlighting the clean waiting area and timely service, too. Our team is here to assist you with anything else in the future. Drive safe!
It is modern has alk the new technologies and the
attitude of every body Very riendliness is impressive recommended with out any reservations
attitude of every body Very riendliness is impressive recommended with out any reservations
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by guvenya
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you for the positive review! We're delighted to hear that our modern facilities and friendly team at Armory CDJR of Albany left such a positive impression. We appreciate your recommendation and look forward to your next visit!
It seems like there is less people working the service
area than in the past. But I did appreciate the ones that are there. The men and women are knowledgeable. Just seem like there is fewer. I was ve
area than in the past. But I did appreciate the ones that are there. The men and women are knowledgeable. Just seem like there is fewer. I was very happy with the time it took to replace my battery. When it quit on me. Since I didn’t have an appointment. I also was appreciate with the service that drove me home that day. The fact that I didn’t have to call a family member to pick me up was very nice.
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by tiredmom56
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you for sharing your experience with us at Armory CDJR of Albany. We're glad to hear that our team was able to assist promptly and provide a convenient ride home, even without an appointment. We appreciate your feedback regarding staffing and will take it into consideration as we strive to improve our service! Until we meet again, we wish you safe travels on the road!
It is impossible to speak to an agent to set up a service
appointment. This happened time after time. So when it came time for a new truck, I went with another dealership. When I bought my truck in 2019, my
appointment. This happened time after time. So when it came time for a new truck, I went with another dealership. When I bought my truck in 2019, my wife and daughter also bought their jeeps. The salesman was great but with each vehicle, the service department got worse. Five years later NONE of us drive Jeep or ram.
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by RWALLACE70
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Hello,
I'm sorry to hear about your experience with our service department. It's disappointing that we couldn't meet your expectations, and I understand why you chose another dealership for your new truck. I appreciate the feedback as it helps us improve, and if there's anything else you'd like to discuss or any questions you have, please feel free to reach out to me directly.
Thank you,
Craig Colangelo
Service Manager
craigcolangelo@armoryauto.com
Very good to work with explains everything to you that
their doing to your car
their doing to your car
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by lisamstadler1966
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We appreciate you leaving us a review and look forward to welcoming you back to Armory CDJR of Albany!
Had an emergency situation while I was on the road.
They had to order parts so I grabbed a rental and continued my trip. I picked up my vehicle on the way back. Would have given five stars if they had
They had to order parts so I grabbed a rental and continued my trip. I picked up my vehicle on the way back. Would have given five stars if they had a loaner available. I could have saved money on the rental
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by BasenjiKate
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Kate,
We appreciate your feedback and are glad to hear that our team at Armory CDJR of Albany could assist you during your trip. I apologize for the inconvenience regarding the loaner vehicle and will take this into consideration for future improvements. Please reach out if you need any further assistance.
Thank you,
Craig Colangelo
Service Manager
craigcolangelo@armoryauto.com
I have found Armory always very clean, very helpful and
professional. Also, very friendly. Always a good experience.
professional. Also, very friendly. Always a good experience.
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by KELLIEGAFFNEY30
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you for sharing your positive experience! We're pleased to hear that our team's professionalism and friendliness made a great impression. We look forward to welcoming you back to Armory CDJR Fiat of Albany in the future, Kellie!
I sat there for an hour and 45 minutes.
They told me that I’ll put shaft seal and didn’t have one and I was sent away with a brand new truck still leaking from the transmission.
They told me that I’ll put shaft seal and didn’t have one and I was sent away with a brand new truck still leaking from the transmission.
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by kerrywolf66
Verified Customer
Verified Customer
Oct 28, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Kerry,
I'm sorry to hear about your experience with the transmission issue. It's disappointing that we couldn't resolve it during your visit, and I apologize for any inconvenience this has caused. Please reach out so we can address this matter promptly and ensure everything is taken care of properly.
Thank you,
Craig Colangelo
Service Manager
craigcolangelo@armoryauto.com