Lisa Elder

Greed! This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without y This Dealer adds Packages to all their cars before your given any choice for example they put "Permaplate" a wax coating on the entire car without your approval and automatically Charges you $900.00 for this a $700.00 markup as their cost is $200.00 not only its not needed on a 10 year old car its applied no matter the condition of the car. The car I was looking at had a scratch on the entire left side of the car and needed to be painted because of the Permaplate all these panels need to be stripped prior to repainting. Again Suburban applies this to every new and used car and charges you $900.00 for a low end product that does not work a $700.00 markup do the math as they sell about 500 cars a month. The product gives very little protection at best Nobody there would comment on this nor justify it. Greed does not even describe this insulting behavior. A salesman named Issac said he would adjust that ridiculous $900.00 charge then he disappeared and no one else at the dealership would honor it, Inspections on a preowned car states: * Engine reaches normal temperature ( checked ok *Engine fan functions properly ( checked ok *Engine coolant at Proper Hot and Cold Levels ( checked ok I was going to test drive this car and it overheated just sitting in front of the showroom I opened the hood and the Coolant Reservoir was completely empty and Temp gauge on "H" and dash light on " Overheating ". The Mechanic and Manager signed this inspection document which was faulty and probably not done right. Furthermore they bought this car off the street its out of state, 3 owners, and was in a " Moderate front end accident ".. Most "A" dealers will not buy a car thats been in a moderate accident because of the liability of not knowing if it was fixed properly and may cause an accident down the road. All Veterans and Senior Citizens read the above before you do business here as you see that they have one objective and thats Greed. Run the other way. Stay away! Lithia Motors owns Suburban Dealerships and the Corporate offices are in Oregon. The entire staff has been hostile and disrespectful from NIcole Elders to T Oconnor Sales Manager. The General Manager JIm Elders continues to ignore me and has changed the dealer response numerous times. The first dealer response to my review said " We would like to address this matter further to ensure a resolution is reached " by T Oconnor. Stay away from the entire group of Suburban Dealerships owned by LIthia Motors. ....In closing, Think about this, and do the math here charging $900.00 for a so called paint protection that costs them $200.00 thats a $700.00 markup and they average 500 cars a month. Thats roughly $350,000.00 a month profit just on this useless wax coating. Greed does not even begin to describe their motive for doing this to honest people, Veterans, Senior Citizens, the general public and devoted Ford lifetime customers. How do they sleep at night knowing how bad they are screwing every person that goes to their dealership. And only someone Careless would apply this Permaplate to a 10 year old car that needs the entire left side painted. I would like to know if they wave that $900.00 useless wax charge to employees that purchase cars there. Hhmmmm????????? I will update all reviews as needed as the Dealer response seems to change daily. More

Report | Print

We went in with extremely low expectations based on previous experiences elsewhere. From the moment we walked in we were greeted with a smiling face and great conversation. Nicholas came up to the desk previous experiences elsewhere. From the moment we walked in we were greeted with a smiling face and great conversation. Nicholas came up to the desk to help us. He went above and beyond to get us what we wanted while keeping our budget in mind. We walked out very happy with our new purchase! Highly recommend! More

Report | Print

Just leased 2 2024 F-150s for my business with Nick. He was extremely knowledgable, made the business financing process easy, and got it all done in one visit. Will be returning next year to acquire 2 a He was extremely knowledgable, made the business financing process easy, and got it all done in one visit. Will be returning next year to acquire 2 additional vehicles. More

Report | Print

Much, much better than when I walked out on the salesman back in 2020. Happy. back in 2020. Happy. More

Report | Print

The dealership was very prompt and professional when I communicated with them whether it was email or via a phone call. They were consistent without being overbearing and I like that! communicated with them whether it was email or via a phone call. They were consistent without being overbearing and I like that! More

Report | Print

Found car at another dealer on Monday. Transferred vehicle to local dealer. Made purchase on Thursday. Great trade value Great purchase price Smooth transaction Thanks Nikki Elder Transferred vehicle to local dealer. Made purchase on Thursday. Great trade value Great purchase price Smooth transaction Thanks Nikki Elder More

Report | Print

The best customer service I’ve ever experienced. This group always goes above and beyond. I’m a customer for life! This group always goes above and beyond. I’m a customer for life! More

Report | Print

Best service on the planet would not go any other place to purchase a new vehicle, cannot say enough good things about this dealership. to purchase a new vehicle, cannot say enough good things about this dealership. More

Report | Print

Salesman was not the best. Very aggressive text messaging and continuously late with information, paperwork, and completion of the sale. Hours of time wasted with “only 5 mor Very aggressive text messaging and continuously late with information, paperwork, and completion of the sale. Hours of time wasted with “only 5 more minutes” or “only 1/2 an hour”. If it’s going to be 2-3 hours then state that. Missed a very important meeting with my global partners over “only 5 more minutes”. He needs to learn a little bit of professional edicate when using text messaging as communication. I do have to say Lily who finalized the paperwork was knowledgeable and pleasant to work with. More

Report | Print

This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More

Report | Print