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Lisa Allison

Overview Reviews (126) Inventory (803)

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Lisa Allison

Lisa Allison | Page 5

Sales and Leasing Consultant

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.6

126 Reviews

Overview Reviews (126) Inventory (803)

4.6

126 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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126 Reviews of Lisa Allison

July 30, 2022

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Employee Rating

The lack of communication & customer service is terrible . I decided on a car and by time I went to the bank and came back the truck I wanted was sold in less than 30min of me being gone . Then they convinc . I decided on a car and by time I went to the bank and came back the truck I wanted was sold in less than 30min of me being gone . Then they convince me to buy another car I buy it & they don’t fix not one thing that was wrong with the car at all after saying they would fix it . Went to get an oil change and the almost broke my dipstick for the oil . Then I used the free car wash and my car was scratched up bad after coming out the wash . Mind you this car is Newley purchased no scratches . They say that it’s not there fault and denying that it’s there fault . At this point I’m ready to give them my car back and go with a new dealership who cares about the people and not just there money . More

by aa

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jeremy Wootan, Rob Zabel, Dean Marco, Mike Loucks , Andrew Adair, Richard Bacon, Derrick Desharnais, Jeff Dowdall, William Monroe

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Aug 01, 2022 -

Fred Martin Superstore responded

We are sorry to hear your recent experience was less than positive, and would like to look further into your previous visits. However we are unable to pull up any records of your previous visits without more information. Our team would be happy to assist further by looking more into the situation, if you could please give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit, or email us at fmcares@fmcars.com. Thank you.

July 10, 2022

Dealership Rating

Employee Rating

Lisa Allison is the most awesome sales lady I’ve ever dealt with. Will be bac over and over again !!! dealt with. Will be bac over and over again !!! More

by Drfuzzynuts

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Jul 11, 2022 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

July 09, 2022

Dealership Rating

Employee Rating

Great wonderful super awesome the best badass the bomb incredible did me a solid love incredible did me a solid love More

by THE_ALLEN6

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dean Marco, Mike Loucks , Andrew Adair, John Asano, Richard Bacon, Derrick Desharnais, Jeff Dowdall, Mike Gentile, Emilee Sams

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Jul 11, 2022 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

May 25, 2022

Dealership Rating

Employee Rating

Overall great experience, Lisa did a great job with helping me with the build of my new wrangler. helping me with the build of my new wrangler. More

by Joey L

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lonnie

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May 25, 2022 -

Fred Martin Superstore responded

Thank you so much for your excellent review, Joey! We are so glad that Lisa had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Wrangler, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

May 18, 2022

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Employee Rating

The gentleman, at the dealership, that handled our financing added extra insurance in the contract and never asked or told us about it. I discovered it when i reviewed the paperwork. $3500.00 worth of financing added extra insurance in the contract and never asked or told us about it. I discovered it when i reviewed the paperwork. $3500.00 worth of insurance. More

by puss1024

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

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May 21, 2022 -

Fred Martin Superstore responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

May 27, 2022 -

puss1024 responded

Ms. Bittner, This was our second time using Lisa Allison as our salesperson. She is personable, professional and always seems to know exactly what we are looking for. We had absolutely no complaints with our salesperson. We feel that the finance person talked about all the great things that Fred Martin was "giving" us but never one time told us that the extension of the warranty would be $3500 or that the tire insurance was $1500. As we sat down in the very beginning, the first words repeated by my husband were that we did not want any EXTRAS, and still we ended up with $5000 of extras that were never completely verbally explained. We realize that we signed all documents and that falls on us, but it was late in the night and the finance guy said he would just show us where to sign. We originally opted for the clear coat and interior protection and my husband said he would pay cash and somehow it ended up on our loan and the cash was added as a down payment. The finance guy never one time told us bottom line price on the vehicle. The loan process in this case ruined our entire experience and we just wonder how many little old people get taken advantage of in this same manner.

May 05, 2022

Dealership Rating

Employee Rating

I went to the dealership on Monday. I had a appointment with Lisa. John the GM was her voice and helped me in purchasing my 2017 Jeep Renegade. It was a Great Experience. Thank you Lisa I had a appointment with Lisa. John the GM was her voice and helped me in purchasing my 2017 Jeep Renegade. It was a Great Experience. Thank you Lisa and John. More

by jlmolenaur1956

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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May 06, 2022 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope you enjoy your new Jeep Renegade! Thank you - Fred Martin Superstore Team

May 01, 2022

Dealership Rating

Employee Rating

Very professional. .great experience....the sales people made me feel comfortable and were very knowledgeable. .great experience....the sales people made me feel comfortable and were very knowledgeable. More

by LSCLOU

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Richard Bacon

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May 02, 2022 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

April 28, 2022

Dealership Rating

Employee Rating

I bought at least 4 vehicles from Fred Martin, they make purchasing a vehicle a comfortable and pleasant experience. My next truck will be bought at Fred Martin! purchasing a vehicle a comfortable and pleasant experience. My next truck will be bought at Fred Martin! More

by kamal.benford

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Amber Williams

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Apr 29, 2022 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

April 27, 2022

Dealership Rating

Employee Rating

They were excellent to deal with and stand behind their love it or leave it guarantee! love it or leave it guarantee! More

by eeconn

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jordan Smith

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Apr 27, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

April 27, 2022

Dealership Rating

Employee Rating

Lisa Allison was wonderful. She was on it from start to finish. We did a lot of the preliminary work on the phone which was a huge time saver. Very helpful for busy schedules! She was on it from start to finish. We did a lot of the preliminary work on the phone which was a huge time saver. Very helpful for busy schedules! More

by MICHELEYE

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Apr 27, 2022 -

Fred Martin Superstore responded

Michele, Thank you for your business and this review. We're happy to hear Lisa and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

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