Lilo Aho

The dealership lacks communication between service advisers and the client. My car was there for 2 days on the 2nd day. I had to make two phone calls before I got to talk to someone about whether my c advisers and the client. My car was there for 2 days on the 2nd day. I had to make two phone calls before I got to talk to someone about whether my car was ready. Which was ready around 10 in the morning? And I didn't here from anybody until I called at 1 o'clock in the afternoon. More

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Great service. Loaner provided. Detailed report with recommendations for next steps along with level of urgency Loaner provided. Detailed report with recommendations for next steps along with level of urgency More

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Very pleased with the service Manny provided Very professional, courteous and helpful 5 star professional! professional, courteous and helpful 5 star professional! More

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I always have an amazing experience with the service team at Mercedes Benz of Sudbury. They work as a family giving you the most satisfying experience, starting with the service advisor team. Brian Breidegam at Mercedes Benz of Sudbury. They work as a family giving you the most satisfying experience, starting with the service advisor team. Brian Breidegam who I know for years is my preferable advisor. He is very approachable, helpful, and professional. Brian is also very knowledgeable with Mercedes Benz vehicles giving you an honest response/advise to questions and concerns. When possible, he accommodates you regarding appointments and service required for your vehicle. I also want to thank the personnel of the loaner department (Bisael, Nick and Helton), and Lisa, the cashier lady, for the smooth and quick service. Everyone is so helpful and professional. I highly recommend Mercedes Benz of Sudbury!!! More

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Great service department. I have a sprinter van and they know the vehicle inside and out. I have a sprinter van and they know the vehicle inside and out. More

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Jonny was fantastic! His knowledge and speed are what every client searches for. Great hire, MB—much appreciated. Dynae was also a pleasure to work with—very efficient His knowledge and speed are what every client searches for. Great hire, MB—much appreciated. Dynae was also a pleasure to work with—very efficient indeed. Vic More

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Very professional! Kept me updated about my vehicle every step of repairing! Will definitely be back!! Kept me updated about my vehicle every step of repairing! Will definitely be back!! More

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Brand new facility, competent and friendly staff, big parts inventory (i.e. no waiting) and fair prices). parts inventory (i.e. no waiting) and fair prices). More

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I only have excellent things to say about Jonny Plam and the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful te the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful technical teacher. He is patient and explains everything very well. He helps also any time a question is texted to him and I really appreciate that so much. More

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The service department offers clear feedback and any work that needs to be done and acts in a pleasant professional way. that needs to be done and acts in a pleasant professional way. More

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