I’ve exclusively drive.
Mercedes for 20 years from this dealership. I sent my older GL450 for service. They pushed everything through text and AI phone avatar. No one made a
Mercedes for 20 years from this dealership. I sent my older GL450 for service. They pushed everything through text and AI phone avatar. No one made an effort to explain situation; just 2-3 word description in text-based approval system. When my wife picked it up, they handed her the keys without explaining anything. She mentioned to me that there was an error message. There were 3. I called to express dissatisfaction for poor service and apparently it was my fault. They are no longer premier service. I get more attentive service when ordering Dunkin.
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by Steve L
Service Price Transparency
Oct 19, 2026 -
Mercedes-Benz of Sudbury responded
Thank you for taking the time to share your feedback. We are very disappointed to read about your experience, especially as a long-time Mercedes-Benz owner who has trusted our dealership over the years. While we have been unable to identify your visit based on the information provided, what you described does not reflect the level of communication, transparency, or personal attention we strive to deliver. Technology and digital communication tools are intended to enhance the service experience, not replace meaningful conversations with our clients. We sincerely apologize if the repair recommendations, vehicle status, or warning messages were not properly explained to you or your wife at the time of pickup. Every client should leave with a clear understanding of the work performed and any remaining concerns with their vehicle. We would welcome the opportunity to learn more about your visit and address your concerns directly. Please contact me at the dealership and ask for Luiz Angelo General Manager at 508-655-5350 or langelo@herbchambers.com so we can review what occurred and work toward restoring your confidence in our organization.
I have been dealing with this dealership for several
years. I have purchased 3 E-320s over the years. I am currently driving an E-320 2005(purchase new) and have had Fredy Romsey as
my customer servic
years. I have purchased 3 E-320s over the years. I am currently driving an E-320 2005(purchase new) and have had Fredy Romsey as
my customer service representative. I rely on his advice to keep my car running efficiently. His is a pleasure to work with. I find the entire staff very helpful and treat me with great respect from the time I pull my car into the garage to be service to the time I leave the dealership.
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by jack.maranian
Excellent, timely service, with great communication.
Fred Romsey always goes out of his way to determine what service is requiired, and make certain that it's provided.
Fred Romsey always goes out of his way to determine what service is requiired, and make certain that it's provided.
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by dave.bernstein
Service Price Transparency
Apr 24, 2026 -
Mercedes-Benz of Sudbury responded
Thank you for taking the time to leave us this positive review! Have a wonderful day!
Service at Mercedes Benz of Sudbury was efficient and the
service advisor ( Fred ) was informative and friendly. Waiting in the customer lounge was very pleasant.
service advisor ( Fred ) was informative and friendly. Waiting in the customer lounge was very pleasant.
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by peterberkel
Service Price Transparency
Apr 14, 2026 -
Mercedes-Benz of Sudbury responded
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Fred took care of all of our concerns including minor
cosmetic issues. Excellent service always.
cosmetic issues. Excellent service always.
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by Doug and Carol
Service Price Transparency
Mercedes Benz of Sudbury offers exemplary service from
both sales to service, and beyond. My new GLS580 is the third new vehicle I have purchased from this Dealership in the last six years, and probably n
both sales to service, and beyond. My new GLS580 is the third new vehicle I have purchased from this Dealership in the last six years, and probably not my last, looking to the future.
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by Richieharley59
Service Price Transparency
Feb 26, 2026 -
Mercedes-Benz of Sudbury responded
Hi, we are delighted to see this rating! Have a great day!
Everyone at the dealership is wonderful.
I appreciate the updates I received. Lilo has been my service manager, he is the best!
I appreciate the updates I received. Lilo has been my service manager, he is the best!
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by dianevalentino
Service Price Transparency
Dec 31, 2025 -
Mercedes-Benz of Sudbury responded
Thank you for your wonderful review, dianevalentino! We're thrilled to hear that you found everyone at the dealership to be wonderful and that Lilo provided you with the best service. Your trust in our customer-centric approach means a lot to us, and we look forward to supporting you again in the future!
I have worked with Fred for many years.
He is an excellent customer service representative.
He is an excellent customer service representative.
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by tiggerbrooks
Service Price Transparency
Nov 19, 2025 -
Mercedes-Benz of Sudbury responded
We’re happy to hear you’ve had many positive experiences with Fred over the years. Thank you for recognizing his excellent customer service! - Mercedes-Benz of Sudbury
Fred Romsey is a fantastic service advisor and the
service team is a pleasure to deal with!
service team is a pleasure to deal with!
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by j-design
Service Price Transparency
Nov 17, 2025 -
Mercedes-Benz of Sudbury responded
We’re glad to hear Fred and our service team have been a pleasure to work with. Thank you for sharing your experience! - Mercedes-Benz of Sudbury
Fred Romsey, in service department, is exceptional.
He is knowledgable, professional, helpful and always accurate. He is a pleasure and an asset to your organization!
He is knowledgable, professional, helpful and always accurate. He is a pleasure and an asset to your organization!
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by JK
Service Price Transparency
Nov 17, 2025 -
Mercedes-Benz of Sudbury responded
We couldn't agree more! Thank you for sharing your feedback about Fred and our team here at Mercedes-Benz of Sudbury. We look forward to seeing you again down the road! Safe travels!
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