Liberty Proulx | Page 5

Brought my Crosstrek in for a service appointment. Brought my Subaru Crosstrek in for a service appointment at Subaru of Kennesaw, scheduled 1 week in advance. After arriving early for the scheduled ap Brought my Subaru Crosstrek in for a service appointment at Subaru of Kennesaw, scheduled 1 week in advance. After arriving early for the scheduled appointment and being put off multiple times to "check in" my car sat for over an hour past it's appointed time for servicing. It was not until I found an employee and questioned them about the wait that I received any indication that they were intending to service the vehicle any time soon. Another hour and a half goes by before the service is completed, during which time I had to check on the progress repeatedly in order to get an indication on how much longer it would take. All in all over 2 and half hours wasted on a Saturday to complete a basic oil change, and experiencing hands down the worst customer/dealer interactions I have ever had to witness. I purchased my Subaru Crosstrek from the Kennesaw Dealer in January of 2014, and in regards to the vehicle itself could not be happier. Unfortunately this can no longer be said of the Subaru of Kennesaw dealership. I will continue to be a satisfied Subaru owner, but in the future I will take my Crosstrek to another dealership for servicing and maintenance. More

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steve the service manager I have 35 years automotive service management experience and currently manage Maaco in Doraville GA-------------Steve and his department with Lucy and I have 35 years automotive service management experience and currently manage Maaco in Doraville GA-------------Steve and his department with Lucy and all the others are wonderful. Lou and William and Chris in the showroom are all a group of professionals that have taken care of my wife and I for almost 10 years perfectly. They take care of my transportation needs so I can spend time on other things. I thank them and recommend them. David Yapko More

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Wind noise from driver window After a few weeks wait, the dealership installed new grommets on my side mirrors which resolved the loud turbulence/rushing sound that I was experienc After a few weeks wait, the dealership installed new grommets on my side mirrors which resolved the loud turbulence/rushing sound that I was experiencing when driving over 60mph. This was very annoying and now I only hear regular road noise as is to be expected. This fix was a great solution. More

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Amazing! Joseph was very helpful and answered all my questions. I felt no pressure to buy or sign up for anything I didn't want. I did not plan on buying a new Joseph was very helpful and answered all my questions. I felt no pressure to buy or sign up for anything I didn't want. I did not plan on buying a new today but after sitting down with Joseph I felt like I was getting the maximum bang for my bucks. I even got more than I expected for my trade in. Thank you Joseph Ball and everyone at Subaru of Kennesaw for an amazing experience and my new 2015 Subaru BRZ! More

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Service Great Service, friendly, informative and huplful service. Car was washed and ready in a timely manner. I will return to Subaru of Kennesaw for service Great Service, friendly, informative and huplful service. Car was washed and ready in a timely manner. I will return to Subaru of Kennesaw for service again. More

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Worst Subaru has the worst customer service and so does this dealership. I had an engine issue with my 2014 STI that only have 7600 miles on it. The Vehic Subaru has the worst customer service and so does this dealership. I had an engine issue with my 2014 STI that only have 7600 miles on it. The Vehicle spun a rod bearing and instead of fixing it under warranty they would do it under a one time good will. They tried to blam me saying I miss shifted or over revved the engine both they had no proof to show I did that. This was a car that I only drive on nice days and take great car of. The worst part was the GM was extremely rude and disrespect full when I tried to explain there was no way this could have happen it was a vehicle defect. But this will be the last Subaru I will own and the last time I will go to this dealer. More

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Friendly and professional service @ Subaru of Kennesaw This is my second Subaru and I'm overjoyed w/ the service at Kennesaw Subaru. The service visits are quick, it's easy to get an appointment, the folks This is my second Subaru and I'm overjoyed w/ the service at Kennesaw Subaru. The service visits are quick, it's easy to get an appointment, the folks are always nice, my only request would be more tea selection at the coffee machine (how about a chai?). Great people in both service and sales. More

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Pretty good for the first service visit Service visit went great but the car wash make my car dirtier than when I brought it in. I wasn't very pleased with that. Service visit went great but the car wash make my car dirtier than when I brought it in. I wasn't very pleased with that. More

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drive in service request While driving in our new (8 months old) Outback my wife had some road trash fly up and hit the front of the car. There was noticeable damage done. W While driving in our new (8 months old) Outback my wife had some road trash fly up and hit the front of the car. There was noticeable damage done. With out an appointment we took it by our dealer service department and could not have been more pleased. They corrected most of the damage on the spot and ordered a replacement for a broken lens to the side mirror. Thanks for great service! More

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Awesome service department Excellent service department and customer service. Liberty Proulx goes above and beyond to get the job done right. love the dog friendly enviroment Excellent service department and customer service. Liberty Proulx goes above and beyond to get the job done right. love the dog friendly enviroment as well! More

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