Leslie Hurst
Leslie Hurst at Faulkner Buick GMC West Chester, INC.

Leslie Hurst

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

4.9
598 Reviews
4.9

598 Reviews

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Dealership Experience

24 yrs, 10 mos

598 Reviews of Leslie Hurst

March 08, 2025

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Took car in for routine oil change and multi point inspection. Completely satisfied with work and time completed. More

by SHELBELLDANIEL
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Recommend Dealer
Yes

March 06, 2025

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They still have not been able to repair the Tire Service Monitoring system despite three previous attempts and an expenditure of $580. I have sent three messages noting this situation with no response. s More

by JSILVERTHORNE1026
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Recommend Dealer
Yes

March 02, 2025

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Leslie was amazing as always. She kept me in the lop and followed through on all she promised. She is excellent at what she does she does More

by vickeyt
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Recommend Dealer
Yes
Mar 03, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Leslie exceeded your expectations once again. She truly goes above and beyond for our customers, and it's great to know that her communication and follow-through made a positive impact. We'll be sure to pass along your compliments to her! If you need anything else, we're always here to help.

March 02, 2025

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Service for my car has always been excellent from scheduling to pickup. Leslie is great! More

by Melissa
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Recommend Dealer
Yes

Other Employees Tagged: Bernard Gunn

Mar 03, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Melissa! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

February 27, 2025

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It was brought in for body work then transferred to auto shop to diagnose a problem I still don't have a written report of findings it was not handed to me at the time I paid More

by BSATR93JMCJR40
Recommend Dealer
No

Other Employees Tagged: Leslie Hurst

February 27, 2025

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Service department is responsive and reliable. You buy a car less frequently than you visit the service department. While my last new car buying experience was excellent, having a great working r More

by JDHERTRICH
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Recommend Dealer
Yes

Other Employees Tagged: Tom Delgott

Feb 27, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re so glad to hear that your car buying experience was excellent and that our service department continues to meet your expectations. We agree that having a great relationship with the service team is key, and we’re honored to be part of that for you. We look forward to continuing to provide responsive and reliable service for you in the future!

February 26, 2025

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Reliable local dealership in West Chester area. Good service, but make sure to call if you want a waiter appointment. Preferred over local dealership in DE, less crowded, better wait room. More

by Scott
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Recommend Dealer
Yes
Feb 26, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, Scott! We're happy to hear that you find our dealership reliable and prefer it over others in the area. We’re glad you enjoyed our service and the waiting area. We also appreciate the heads-up about calling ahead for appointments—great advice for others! We look forward to seeing you again soon and continuing to provide you with excellent service.

February 26, 2025

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I experienced Great service, great communication from my service manager, he explained everything during the entire process More

by Pat Reilly
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Recommend Dealer
Yes

Other Employees Tagged: Ty-reese Gaffney

Feb 26, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words, Pat! We're thrilled to hear that you had a great experience with our service team and that your service manager provided clear and thorough communication throughout the process. We truly appreciate your feedback and look forward to serving you again in the future!

February 21, 2025

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Ty-Reese is an awesome service writer. He is always consistent with notifications, both by phone and text. He is a keeper. Dealer fixed a difficult issue after I explained in detail the pr More

by MARCM3
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Recommend Dealer
Yes

Other Employees Tagged: Ty-Reese

Feb 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic feedback, Marc! We're so glad to hear that Ty-Reese has consistently provided you with great service and clear communication. We’re also happy to know that the team was able to resolve the issue for you. We truly appreciate your trust and loyalty, and we’re excited to help you with your next truck purchase! If you ever need anything in the future, don’t hesitate to reach out.

February 21, 2025

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Everyone at faulkner is a pleasure to work with. They diagnose and fix the problems 100% everytime! I cant thank them enough!! More

by JBERARDI105
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Recommend Dealer
Yes
Feb 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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