Leslie Gray

THIS ISSUE HAS SINCE BEEN RESOLVED BY THE SERVICE ADVISOR, WHO CALLED AND CURED THE SITUATION - 09/09/2025 I left my Jeep Wrangler Sahara Unlimited 4xe to check an engine light and install the rear ADVISOR, WHO CALLED AND CURED THE SITUATION - 09/09/2025 I left my Jeep Wrangler Sahara Unlimited 4xe to check an engine light and install the rear seat on Tuesday, 09/02/2025 at 8:45 AM. I was told it would take 2 - 3 days. AutoNation which is 10 minutes away from my home said 5 - 10 days (setting a low expectation), however, I needed the vehicle, and Hollywood Chrysler Jeep said 2 -3 days, so I drove the 40 minutes to get there. I texted later to the number provided that I would pick it up on Saturday. The service advisor said it would not take that long. I approved the estimate, which surprised me as it was 4 hours to install the rear seat which took 1 hour to remove and install a platform over the battery. By Saturday, 09/05, I still had not heard anything, so I ended up calling 5 separate times to find out what was going on, stating that I needed the vehicle for an out-of-town trip by Tuesday afternoon. Finally a Customer Service person called and took the time to look into it. Apparently the technician had not started on it and would get to it the following week. I explained that I needed the Jeep for my trip Tuesday afternoon again. I was promised that the Service Advisor who was supposed to call me back on Friday, and did not, would call me. I said please call me in the morning for a status update so it is not last minute. Needless to say - NO CALL. I called and finally spoke to the same Customer Service person who was upset that I had not been called back, and I asked to speak to the service advisor. He put me through, and no one picked up. I finally called the sales person who sold me the Jeep, and who I purchased 2 vehicles from, and he finally spoke to my service advisor who did not have the courtesy to call me, and said the tech was off today - Monday, 09/08, and the vehicle would not be ready. More

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Gonzalo & Leslie were the biggest support in helping me find my dream car! Highly recommend and will return🙏🏻 find my dream car! Highly recommend and will return🙏🏻 More

by alexandra.galbavy Verified Customer Verified Customer

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The staff was so amazing, especially. federico my sales person also leo that. Dealt with the insurance. and david. that close the deal.hats off to each of you guys. I appreciate you all go federico my sales person also leo that. Dealt with the insurance. and david. that close the deal.hats off to each of you guys. I appreciate you all god bless you all You guys have made my day.a dream that came through.I am still pinching myself. You guys are the best you treated me with so much admiration and supported me. Throughout my visit.i would recommend you guys to anyone if they have.that beautiful experience like I had they are. In good hands with chrysler jeep peace.blessings and always. Forever love. I would recommend my family and friends to you're the best thank you again. More

by catheetas Verified Customer Verified Customer

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They were very helpful and very knowledgeable about what I needed for my purpose and the salesman was very polite Mr. Leslie and courteous to me through the whole process I needed for my purpose and the salesman was very polite Mr. Leslie and courteous to me through the whole process More

by phillip_harty Verified Customer Verified Customer

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Ruel was great! He really worked with us to get the best price and options available. Love my new Jeep Wrangler Hybrid so far! He really worked with us to get the best price and options available. Love my new Jeep Wrangler Hybrid so far! More

by gdragoo147 Verified Customer Verified Customer

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Everyone was great and accommodating, got me the car I wanted at the price I wanted, it was pretty pain free and seamless wanted at the price I wanted, it was pretty pain free and seamless More

by mec0315 Verified Customer Verified Customer

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This is my 2nd Jeep purchased at Hollywood Jeep, that tells how much I like them. tells how much I like them. More

by rickylguzman Verified Customer Verified Customer

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Evan has sold me 4 cars already he is the best along with whole staff whole staff More

by poochie1976 Verified Customer Verified Customer

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Friendly Felt comfortable knowledgeable worked with me great visit Leslie was great easy to talk with great visit Leslie was great easy to talk with More

by skejorin1 Verified Customer Verified Customer

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I bought a Jeep from this dealership in 1989. I traded it for a Mercedes in 2005. I sure missed having a Jeep. I’m very happy. The staff was very friendly and it was no pressure. I traded it for a Mercedes in 2005. I sure missed having a Jeep. I’m very happy. The staff was very friendly and it was no pressure. More

by ladylaw33324 Verified Customer Verified Customer

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