Leslie Adams

The service agent did not come out to greet me at the car. I sat in the car for a few minutes before thinking “maybe that’s not how it’s done here at Kia”. My wait was 4 hours for unscheduled rotors to b car. I sat in the car for a few minutes before thinking “maybe that’s not how it’s done here at Kia”. My wait was 4 hours for unscheduled rotors to be resurfaced. This car was purchased 2 days ago and only has 5000 miles but still needed these rotors replaced. The service agents were pleasant. The mechanic Lucas did an outstanding job and worked quickly!! I love the service window where we can watch what’s being done! Another shout out to my sales agent Shelton. He checked on me multiple times, asking if he can do anything or get me anything. He’s been great!!! Give that guy a raise! More

by sandbar14 Verified Customer Verified Customer

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I visit Florida during the winter, have a 2016 KIA Soul as a second vehicle only as 47k in 9 yrs of use. Last year had some work done and replaced the cabin filter. This year I brought the car in for an o as a second vehicle only as 47k in 9 yrs of use. Last year had some work done and replaced the cabin filter. This year I brought the car in for an oil change and was told it needed a new cabin filter and sent a video of an awful dirty filter…but this filter is less than a year old/4k miles, no way it should be that dirty, so I believe my cabin filter wasn’t changed but charged $50…… When confronted with this the asst service manager agreed that it looks way too dirty for 4k of use of urban area driving….however the service manager Rachel disagreed and argued with me that this was possible….maybe if you live down 10 miles of dirt roads or in the Sahara desert….but not from urban area driving…..so over a $20 part….they have lost a service customer…… My customer service representative was fantastic….The service manager agreed…can’t say the same…. More

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Very clean and clear with our new purchase, Charlie well explained all aspects of buying our new KIA. explained all aspects of buying our new KIA. More

by Lmars5933 Verified Customer Verified Customer

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I loved my experience and loved the staff! Alex made sure that before I left everything was up to my satisfaction! Alex made sure that before I left everything was up to my satisfaction! More

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Last year wanted to replace air filter(engine) and inside carriage filter. KIA wanted $200.00 ea. Air filter cast m $22.00, and $17.00 at Autozone. Took 20 second each to replace. Yesterday needed a cost of carriage filter. KIA wanted $200.00 ea. Air filter cast m $22.00, and $17.00 at Autozone. Took 20 second each to replace. Yesterday needed a cost of a molding piece. KIA wanted $91.08, I found online for $25.36 - once again took me 20 seconds to replace. My 5yr old grandson could have replaced all of these More

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I stayed in the waiting area while my car was being serviced. Then they notified me that my car was ready to go. serviced. Then they notified me that my car was ready to go. More

by mikeceleste Verified Customer Verified Customer

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Excellent service as always car is running great and windshield wipers are working better. Thank you windshield wipers are working better. Thank you More

by ARECORD67 Verified Customer Verified Customer

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I was happy with my service for my kia soul. Thank you for taking care of me. Thank you for taking care of me. More

by ltrott34 Verified Customer Verified Customer

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All went well, thank you! We will be back when it is tim for another check up! We will be back when it is tim for another check up! More

by FLPSKP1 Verified Customer Verified Customer

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They took care of my service and I was happy , minor issue during check out but Maria took care of it . issue during check out but Maria took care of it . More

by ADRIAN.RIVERA4 Verified Customer Verified Customer

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