Leor Zvi

PLEASE DO NOT ERASE I WANT TO MAKE SURE THIS IS PUBLIC. This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this deal This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq a week later. It is absolutely unacceptable for the general manager, Mr. Diaz, to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide excuses about needing more time and suddenly claim that the other car is no longer available because the dealership owner sold it. That is, quite frankly, one of the most absurd excuses I’ve ever heard. This behavior reflects unprofessionalism and a complete lack of integrity. If a dealership is unable to honor an agreement, the least they can do is be upfront and say, “We’re sorry, but we cannot complete this deal.” We have to let you go as a customer. This level of dishonesty and mismanagement is not only unacceptable but also leaves a lasting NEGATIVE impression on both your business and the Cadillac brand. As I promised the general manager, a detailed letter, along with copies of text messages illustrating this dishonesty, will be sent to Cadillac headquarters. It is incredibly disappointing and disheartening to experience such behavior, but the Vera owner, other consumers, and Cadillac leadership need to be made aware of these practices. More

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This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq. It is absolutely unacceptable for the general manager to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide a bunch of excuses about needing more time and claiming that they are doing you a favor and getting you out of a negative equity car. Amazingly and conveniently the other car I was interested in leasing is no longer available because the dealership owner sold it. These excuses reflect unprofessionalism and a complete lack of integrity. If you are unable to deliver on a product or agreement, the least you can do is be honest and say, “We’re sorry, but we cannot complete this deal.” This level of dishonesty and mismanagement is unacceptable and leaves a lasting negative impression on your business and more importantly on the Cadillac brand. More

by kfir.bendavid Verified Customer Verified Customer

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Todo estuvo perfecto , muy buen trabajo , dedicación , información , nos ayudó en todo lo humanamente posible . Le deseo al Sr Carlos q siga así con esa actitud excelente información , nos ayudó en todo lo humanamente posible . Le deseo al Sr Carlos q siga así con esa actitud excelente More

by zulemadiaz60 Verified Customer Verified Customer

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Great overall experience purchasing my first Cadillac! I'm very excited to see what the future holds. 🙂 I'm very excited to see what the future holds. 🙂 More

by drob4622 Verified Customer Verified Customer

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VERA was awesome! I recommend to everyone I know. They made the car buying experience quick and easy! I recommend to everyone I know. They made the car buying experience quick and easy! More

by larramirez3 Verified Customer Verified Customer

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Vera Cadillac was great to work with. The entire team was phenomenal and made my buying experience seamless and easy. Made sure I received all available discounts, had everything set for The entire team was phenomenal and made my buying experience seamless and easy. Made sure I received all available discounts, had everything set for me so I was able to come in, sign and drive off in my new Escalade. Strongly recommend this group to anyone in the market for a Cadillac. More

by adonovan1019 Verified Customer Verified Customer

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Amazing customer service! !! Our sales rep, Leor was quick to respond, very informative, friendly as well as transparent. Finance department was speedy as well. !! Our sales rep, Leor was quick to respond, very informative, friendly as well as transparent. Finance department was speedy as well. More

by teviator Verified Customer Verified Customer

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Really awesome treatment most importantly the experience of purchasing my New Cadillac Escalade Premium Luxury from Senior Executive Sales Mr.Gus Guerra was truly exceptional so happy an fortunate enough t of purchasing my New Cadillac Escalade Premium Luxury from Senior Executive Sales Mr.Gus Guerra was truly exceptional so happy an fortunate enough to be assisted by him. Also General Manager Mr. Mario Diaz did the impossible to accommodate my Brother and I with two Cadillac Escalades. Vera is the go to dealer don’t think of anywhere else big mistake if you do, they are totally in a different league of their own!! So grateful to Gus and Mario beyond words. Thank you!!! All the best! Eran More

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Purchasing my first Cadillac was a great experience. The staff at Vera were very professional and made sure I left the lot with the exact car I wanted. Thank you guys! The staff at Vera were very professional and made sure I left the lot with the exact car I wanted. Thank you guys! More

by drob4622 Verified Customer Verified Customer

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I had the pleasure of working with Jonathan when I brought in my 2024 Cadillac Lyriq for service. He was exceptionally thorough in explaining the entire process and went above and beyond by coordinati brought in my 2024 Cadillac Lyriq for service. He was exceptionally thorough in explaining the entire process and went above and beyond by coordinating timely transportation for me to and from work. Jonathan’s excellent communication skills ensured I received prompt updates on my vehicle’s status throughout the service. From start to finish, Jonathan provided truly elite-class service. I greatly appreciate his professionalism and attention to detail. More

by jfiguero0310 Verified Customer Verified Customer

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