Leo Pena
Leo Pena at Vera Cadillac

Leo Pena | Page 3

Service Manager

Vera Cadillac

300 South University Drive
Pembroke Pines, FL 33025

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4.7
122 Reviews

Languages Spoken

English English

Spanish Spanish

4.7

122 Reviews

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122 Reviews of Leo Pena

August 24, 2024

Dealership Rating
Employee Rating

Leo= Legend Gus= Legendario Richard= Legendary When you can leave a genuine comment for three guys who always genuinely have my back= PRICELESS. Richard’s Vera Cadillac Service Center, ha More

by Robertbambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2024

Vera Cadillac responded

Hi Robert: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

August 21, 2024

Dealership Rating
Employee Rating

Always professional, knowledgeable, that keeps their customer abreast of all repairs and or service process. More

by laperez68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Giovani Rubio - Service dep’t

Aug 21, 2024

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

August 08, 2024

Dealership Rating
Employee Rating

Very nice explain me well good service person thank you for the information have a nice day More

by VILMAIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2024

Vera Cadillac responded

Thanks for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

August 03, 2024

Dealership Rating
Employee Rating

I thought it was great that Vera was there for me and took my towed vehicle and assure me it was ok. But the nightmare begin once I got to the dealership. I was quoted for 2300.00 at that was it. W More

by kimell5812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric of the service department, he is the one who told me a lie about my amount. He told me 2300.00 and he charge me 2600.00. This was wrong.

Aug 05, 2024

Vera Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Leo Pena Service Manager

Aug 07, 2024

Vera Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gustavo Rodriguez Service Director

June 15, 2024

Dealership Rating
Employee Rating

Vera Cadillac is number in service all around. The Service manager Leonardo Peña, is always available to help anyone out to make sure our cars are fixed as quickly and efficiently as possible. We More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Vera Cadillac responded

Thank you, Jess, for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

May 31, 2024

Dealership Rating
Employee Rating

Speechless- RICHARD LEO NESTOR DAVE NIC LITERALLY MAKE ME FEEL LIKE FAMILY EVEN ON THEIR WORST DAYS. More

by Robertbambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Gonzalez, Gustavo Rodriguez , Nestor

May 31, 2024

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

May 17, 2024

Dealership Rating
Employee Rating

I had a excellent experience with Mr Jordan he excel in all levels of experience his attitude was about excellent and I refer my friends to vera cadillac More

by tazz218817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Gonzalez, Jorge Morales, Jose Diaz, Torres Jordan, Gustavo Rodriguez, Ulises Soza , Riley Alter, Chris Cobos-Vera, Victor Pizzaro

May 19, 2024

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

April 26, 2024

Dealership Rating
Employee Rating

Very welcoming to customers. Fast service! Washed and dropped off car to my location which helped me immensely. More

by roybarker92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Vera Cadillac responded

Thanks, Roy, for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

January 29, 2024

Dealership Rating
Employee Rating

Service rep Gio is awesome. But over priced and not very customer friendly. Nickle amd dime you. And make u wait. More

by canestar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard Gonzalez , Payment center was horrible.

Jan 30, 2024

Vera Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Leo Pena Service Manager

Feb 02, 2024

Vera Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gustavo Rodriguez Service Director

January 24, 2024

Dealership Rating
Employee Rating

Fast, & Convenient Service, Thanks Christopher Alejo! Vehicle was even washed before it was returned awesome. More

by jarvindwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Alejo

Jan 25, 2024

Vera Cadillac responded

Jarvin, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christopher met your expectations. Thank you again for choosing Vera Cadillac, we look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

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