Leo Machuca

Service was delivered as promised. Staff was courteous and kept me informed throughout the process. Much appreciated. Staff was courteous and kept me informed throughout the process. Much appreciated. More

by georgiaellis55 Verified Customer Verified Customer

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Leo was professional, had a great attitude. Amazing customer service. Thank you for such an easy process. Amazing customer service. Thank you for such an easy process. More

by jrad0288 Verified Customer Verified Customer

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This was my first time getting my vehicle serviced, and I was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right wit was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right with or “hello” or directing me to the right area. My request to check my air filter was ignored by the technician. My vehicle wasn’t washed, and a personal item was moved even though it wasn’t in the way of servicing my vehicle. After writing a bad review, the service manager sent a mobile technician to check my air filters. My cabin air filter was filthier than the main one. The technician replaced them both. I didn’t realize my clogged air filter was affecting my vehicle’s AC flow. I just wish my request to check the air filter would have been done without question! I felt like I had to convince everyone that my air filters needed to be checked. More

by Mrs. V Verified Customer Verified Customer

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Car owners need advisor like Leo and the whole team in general. We never expected that they will still give us the special warranty/ies even if it’s obviously a clear money for the company since our car i general. We never expected that they will still give us the special warranty/ies even if it’s obviously a clear money for the company since our car is already past the supposedly warranty that we know of. If there was any, at least they’ve been very honest to give it to us. So thankful that our expectations did not happen which was, we will be paying a lot of money. More

by tracytedinting Verified Customer Verified Customer

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Leo was amazing and very happy with my service as usual Jessup always has my best interest. Thanks Jessup always has my best interest. Thanks More

by CLIFFCSMITH Verified Customer Verified Customer

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Took my Suburban in for basic service but the next day after getting it back I found transmission fluid pooled up underneath the vehicle. Leo my service advisor was very apologetic and immediately sent after getting it back I found transmission fluid pooled up underneath the vehicle. Leo my service advisor was very apologetic and immediately sent for a tow truck to bring it back to the dealership. He then arranged for a rental car. Soon after that, it was determined the technician overfilled the transmission fluid. They fixed it and I was on my way. Sometimes in business problems are gonna happen, but it’s what you do about the problem that counts. More

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Excellent costumer service definitely I’ll recommend it and Leo es the best he take serious is work and Leo es the best he take serious is work More

by hmigueve Verified Customer Verified Customer

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Leo was very helpful in scheduling my oil change on somewhat short notice and very pleasant to deal with somewhat short notice and very pleasant to deal with More

by KGCOLBY Verified Customer Verified Customer

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Same great customer service a year later! After becoming part of the Jessup family a year ago the level of customer service has been top notch. I get notified when my car needs a oil change et After becoming part of the Jessup family a year ago the level of customer service has been top notch. I get notified when my car needs a oil change etc, As usual the service team goes above and beyond to make sure everything is handled before I even get there. I’ve had Leo the last few times I had my car serviced and he always makes sure everything goes smooth. Braulio always makes sure everything is taken care of as well. Knowing I’ve had some Interest in the new XT6 he let me take it while my car was being worked on, I was blown away on how smooth the car drove, I thought it might be to bulky for me and feel heavy but it was the opposite, I highly recommend checking out that SUV if you’re looking for something with more seating. It was extremely comfortable, not to mention the AC seats! A huge plus. There’s something to be said about receiving the same great treatment and customer service as you do the same day you buy the car. More

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Leo consistently goes above and beyond every time! We have had the pleasure of being loyal Jessup Auto Plaza clients for over 5 years. From the first telephone contact with their receptionist, Raquel, We have had the pleasure of being loyal Jessup Auto Plaza clients for over 5 years. From the first telephone contact with their receptionist, Raquel, the professionalism is apparent, and is consistent in every department - sales, service, parts - and at every level. We are in the transportation industry and our vehicles ARE our bread and butter. While appointments are a breeze to schedule, Jessup personnel are sensitive to the fact that if our wheels aren't rolling, we're not generating revenue. Our vehicles are serviced promptly, and they are just as attentive when we've had an issue that was urgent, as when our A/C switch failed mid-summer. We presented without an appt and they had our vehicle back on the road in a matter of a few hours! I also need to throw out special kudos to OUR service rep, Leo. Time and time again, he has been right there walking the path with us, consistently going above and beyond. While there are other choices in the Coachella Valley from whom to test drive, purchase AND service your GM product, having now dealt with them all, there is no comparison. Jessup Auto Plaza will always be our ONLY choice, hands down! More

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