Lee Reloza

I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More

by julian_dalton1 Verified Customer Verified Customer

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Service was fast and friendly. Clerk seemed knowledgeable and honest. I would return for my next service. Clerk seemed knowledgeable and honest. I would return for my next service. More

by VPREI28 Verified Customer Verified Customer

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The guy that helped me was very polite. And listened and gave me all the information that I needed for my vehicle. And gave me my options and more or less, the time that it was going to be And listened and gave me all the information that I needed for my vehicle. And gave me my options and more or less, the time that it was going to be completed. More

by elizabeteaguirre Verified Customer Verified Customer

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*luv the teamwork, a hard working crew, while me is in the lounge waiting, the service writer comes n says your car is ready rather than use a loud speaker. the lounge waiting, the service writer comes n says your car is ready rather than use a loud speaker. More

by CLUB.YOGA.GCC Verified Customer Verified Customer

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Your dealership was prompt on time and courteous. The diagnosis of what was wrong with the car was. The diagnosis of what was wrong with the car was. More

by billpcox Verified Customer Verified Customer

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I like the service here specially the employees are very friendly and talented I want to give them 5 Star 🌟 Good and beyond friendly and talented I want to give them 5 Star 🌟 Good and beyond More

by roohollahzaheer Verified Customer Verified Customer

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Phenomenal. Great dealership. We have been with Maita Toyota since 2000 when we moved to Sacramento. We have over the years bought 3 brand new vehicles- 1 Coro Great dealership. We have been with Maita Toyota since 2000 when we moved to Sacramento. We have over the years bought 3 brand new vehicles- 1 Corolla, 2 bramd new Rav 4s and 1 used Rav 4. They are all XLE models. We also repair our vehicles at Maita Toyota. That means we trust them and I believe they trust us too. Anything Toyota is from Maita Toyota for us. More

by MOMOHMALLAH Verified Customer Verified Customer

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The absolute best experience . From the moment I called the same day my concerns were addressed. Best service advisor Anthony Aldrete. From the moment I called the same day my concerns were addressed. Best service advisor Anthony Aldrete. More

by MYWEDDINGPASTOR Verified Customer Verified Customer

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I was in and out in around an hour. The service was quick and the staff was very friendly and helpful! The service was quick and the staff was very friendly and helpful! More

by karinafilinyuk Verified Customer Verified Customer

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Nice and very helpful employee’s will return for more maintenance work on my 2017 toyota highlander. 👍🏽🤙🏽 maintenance work on my 2017 toyota highlander. 👍🏽🤙🏽 More

by jussbee2011 Verified Customer Verified Customer

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