Lazaro Varas

A nightmare. My car left with damage that wasn't there when I left it 8 months ago. They dented my car crashed the front end and destroyed my paint with scratch/s My car left with damage that wasn't there when I left it 8 months ago. They dented my car crashed the front end and destroyed my paint with scratch/swirl marks. More

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Truck has been at the dealer 4 times with the same issue, and still is not fixed. I waited 4 weeks to get the truck back and not once the service advisor picked up the phone to call me and give me an update and still is not fixed. I waited 4 weeks to get the truck back and not once the service advisor picked up the phone to call me and give me an update about the truck. The vehicles are parked in a yard that is all dirt and mud and they only pour some water on it when they return it to you but underneath it it is all dirty and muddy. I called the general manager 4 times and never return my calls. I have been a customer for 8 years, leased 4 trucks and will never go back again. More

by RICARDO_GALASSO Verified Customer Verified Customer

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The Dealer and Staff are Amazing. Super friendly and knowledgeable. Would recommend always as trustworthy. Hands down the best dealer right now in DADE Super friendly and knowledgeable. Would recommend always as trustworthy. Hands down the best dealer right now in DADE More

by Betty Verified Customer Verified Customer

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Lázaro es un excelente profesional , tanto en su trato como en su gestión para resolver el problema que presenta nuestro vehículo le doy un 10 de 10 en du gestión como representante en el área de servicio como en su gestión para resolver el problema que presenta nuestro vehículo le doy un 10 de 10 en du gestión como representante en el área de servicio More

by rauloren55 Verified Customer Verified Customer

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Best experience you can have, from the sales department, financial and services. Definetely will do it again. financial and services. Definetely will do it again. More

by MK-AL Verified Customer Verified Customer

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I am grateful for Lazaro’s attention. My car is perfect now. Thank you for all. My car is perfect now. Thank you for all. More

by ALICIA.ARTEAGA1976 Verified Customer Verified Customer

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Lázaro provides great customer service. Caring. Took the time to explain the service my car needed Caring. Took the time to explain the service my car needed More

by MARIBELMOON007 Verified Customer Verified Customer

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Lazaro was amazing he helped me out every time i go to the dealer always ready to assist and knowledgeable, he is the reason my mother and i visit the service department the dealer always ready to assist and knowledgeable, he is the reason my mother and i visit the service department More

by JEANETH_74 Verified Customer Verified Customer

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I had gone to this dealership to fix my dodge chargers headlight and the service advisor was polite and professional. Overall good experience headlight and the service advisor was polite and professional. Overall good experience More

by Randall Verified Customer Verified Customer

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Horrible experience. I took for the 4th time my 2024 Ram 1500 because of a vibration in the real axle when it comes to a stop and after keeping it for a month they came t I took for the 4th time my 2024 Ram 1500 because of a vibration in the real axle when it comes to a stop and after keeping it for a month they came to the conclusion that it is a normal operation for a $55K truck to vibrate???. The vehicle is returned to the customer completely dirty and full of mud and when they say they will wash it for you it means they will just pour some water over it and that is it. Not one my service advisor Lazaro Varas picked up the phone to give me an update on the status of my truck and I never received a phone call back from the General Manager Carlos Rodriguez after leaving 4 messages with the receptionist, making it clear where the lack of customer service is coming from. I have been a customer of Kendall Dodge for over 8 years and I have leased 4 trucks and ever since the new administration took over, this dealership has completely lost their professionalism, commitment, accountability and loyalty towards their customers. Not only I will never go back to this dealership again but I will also never buy another Chrysler vehicle. Perfect example how a bad administration can ruin a company by not caring about their customers, especially those that continued to go back year after year, like me. More

by RICARDO_GALASSO Verified Customer Verified Customer

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