Lazaro Pena

Wonderful Team! !! Best Experience Ever!!! I was greeted by a very knowledgeable and professional team of experts since the moment I arrived to the dealership. !! Best Experience Ever!!! I was greeted by a very knowledgeable and professional team of experts since the moment I arrived to the dealership. More

by GOLDENMEDIATECH Verified Customer Verified Customer

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Excellent service was very patient all the way through and very happy with car. Thank you. and very happy with car. Thank you. More

by miguelorta1116 Verified Customer Verified Customer

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On September 11, 2023 I drove from Tampa, FL to Miami Lakes, Fl to purchase a new 2023 Chevrolet Suburban from Miami Lakes Automall after speaking with Luis the sales guy on the phone. I was told by Luis Lakes, Fl to purchase a new 2023 Chevrolet Suburban from Miami Lakes Automall after speaking with Luis the sales guy on the phone. I was told by Luis the car was new and the advertisement online even showed the vehicle as new. There was no issues until October 7th after I purchased the vehicle it randomly turned off on my wife and left her stranded in the dark around a blind corner. I had the vehicle towed to stingray chevrolet where it sat until Nov 8th waiting on a starter and a fuse block which apparently both went bad. I picked up my car at 5pm and went to dinner and went to get in my car at 6pm and the vehicle once again would not start. I towed it back to Stingray Chevrolet that night and drove back in the morning to speak with someone. I spoke with dorinda the service rep and brian the service tech and they asked if anyone previously worked on the car. to my knowledge the car was "new" so I said no. Brian then told me that it was obvious someone replaced the starter previously to him but did not see a warranty part placed for the car from miami lakes so assumed they did it in house to keep it off the warranty. After learning this information I ran a CarFax on my own vehicle just to find out that the car was previously sold on 6-13-23 and then posted back for sale on 8-23-23 after being driven 97 miles. I called Miami Lakes in frustration and finally after hours of being transferred around I spoke to Elvis (service manager). After my wife explained the situation to him he said "I remember this vehicle it was sold to someone and had a wire harness issue we took it back and replaced the harness and a starter." After learning this I asked to speak to the general manager with no luck and was referred to Lazaro the sale manager. After calling multiple times and getting no answer from him I texted my sales rep Luis. Luis was phenomenal in helping he is the only reason I ever spoke to Lazaro who is apparently to busy to respond to customers. on 11-10 luis (sales guy) called me and put me on speaker phone with laz saying they were going to take my suburban back and order me a new one to the same spec. I reiterated that’s fair as long as no extra charges are added and it was a straight swap. on 11-13 Supposedly they looked for a comparable suburban and could not find one in the entire country but in under 5 minutes I found one at a dealership 30 miles from my home. finally after a few days on 11-14 once again luis had to catch Lazaro and put me on speaker phone to talk to him and then I was told they would take my suburban on trade in with (depreciated value) and have to pay the new price for the 24 suburban since the 23 were no longer available. Miami Lakes automall Fraudulently posted a vehicle for sale as new on their website even though they had previously sold the vehicle to someone and took it back because of the immediate issues the customer had with it and tried to hide the "fixes" by not reporting it under warranty. All im asking is that my vehicle be purchased back at the full price that I paid for it since this vehicle was Fraudulently sold to me as new, and it obviously has serious electrical problems that will continue to happen. More

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Swift and seamless. Very clear communication and made the auto purchase a positive experience. Recommend! Very clear communication and made the auto purchase a positive experience. Recommend! More

by stevenfracasso Verified Customer Verified Customer

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Thanks Miami Lakes Automall (Mr. Antonio Diaz). You have been doing an amazing job during, and after the sale. Keep your wonderful attitude. Antonio Diaz). You have been doing an amazing job during, and after the sale. Keep your wonderful attitude. More

by MIQM85 Verified Customer Verified Customer

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I do not see the name of my sales rep below. Her name was Maria and she was AMAZING! She went above and beyond for me when leasing my Jeep. She even went as far as driving my new car home for me Her name was Maria and she was AMAZING! She went above and beyond for me when leasing my Jeep. She even went as far as driving my new car home for me since I went alone to the dealership. She made the leasing experience very smooth for me and I am very grateful to her. More

by nmart005 Verified Customer Verified Customer

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Laz and Luis were very helpful. They made sure I was attended to and kept me in the loop during the whole process. I’m happy with my purchase. They made sure I was attended to and kept me in the loop during the whole process. I’m happy with my purchase. More

by KEITHSAX Verified Customer Verified Customer

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Beautiful customer service from the desk service manager to the best mechanics I never have no problem in and out great job Miami lakes auto mall to the best mechanics I never have no problem in and out great job Miami lakes auto mall More

by LUISFDZ1966 Verified Customer Verified Customer

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Good experience with the general manager and sale department, freindly and professional i recomended this dealer. department, freindly and professional i recomended this dealer. More

by OBALUBE06 Verified Customer Verified Customer

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The experience for the purchase of our 2023 Silverado was excellen from the minute we walked into the showroom to driving off in our new truck we were very happy and will definately recommend Miami Lakes Aut excellen from the minute we walked into the showroom to driving off in our new truck we were very happy and will definately recommend Miami Lakes Automall More

by afreeman836 Verified Customer Verified Customer

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