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Layne Ciminel
Layne Ciminel at Spitzer Acura

Layne Ciminel | Page 48

Service Advisor

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

4.9
595 Reviews
4.9

595 Reviews

Write a Review

595 Reviews of Layne Ciminel

August 10, 2023

Dealership Rating
Employee Rating

Will not return 175. 00 for oil change and inspection is outrages will not recommend to friends. More

by rcec25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 14, 2023

Spitzer Acura responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Aug 14, 2023

rcec25 responded

The service was fine; the price was ridiculous. A routine oil change on a car less than 2 years old with less than 4000 miles (the oil has only been changed once per year) should not cost what was charged. I don’t think that there is anything you could say or do that would resolve this situation or change my opinion of your dealership.

Aug 14, 2023

rcec25 responded

Received phone call and was told I am not welcome anymore at dealership.

August 10, 2023

Dealership Rating
Employee Rating

The service team at Spitzer Acura always take care of me and look out for my needs. More

by DHODINKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson , John Layman

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Aug 10, 2023

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 09, 2023

Dealership Rating
Employee Rating

I used to take my car to a different service center but because of problems, decided to go back to Spitzer. Can’t be happier! More

by CATHYECORMIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2023

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2023

Dealership Rating
Employee Rating

Service was outstanding and Layne was great as always. Everything was timely and the job was done well! More

by JUSTIN.ADAMSHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2023

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Layne met your expectations. Thank you again for choosing Spitzer Acura, Justin, we look forward to having you as one of our valued customers for many more years to come!

August 09, 2023

Dealership Rating
Employee Rating

Spitzer Acura service has always been a great experience for me. A special shout out to Layne for his assistance and great customer service! Thanks! More

by amy.houk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2023

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business, Amy, and hope to see you again soon!

August 09, 2023

Dealership Rating
Employee Rating

Great service department. Everyone is nice and easy to work with! It’s why I keep buying my cars here. More

by EEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson , John Layman

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Aug 10, 2023

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 03, 2023

Dealership Rating
Employee Rating

It was very efficient and easy to deal with it. I will go back for another service. More

by mbtermin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 03, 2023

Spitzer Acura responded

Thanks for sharing your experience with Spitzer Acura. Layne and our team appreciate your business and hope to see you again soon!

August 02, 2023

Dealership Rating
Employee Rating

Very prompt and efficient. You are treated very good. Go out of there way to see you are comfortable while you wait. More

by perkins4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Layman

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Aug 03, 2023

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

August 01, 2023

Dealership Rating
Employee Rating

It was a Quick service. It was done is 1 day. Fast easy, no issues. Highly recommended. More

by slcdesigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson , John Layman

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Aug 01, 2023

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

August 01, 2023

Dealership Rating
Employee Rating

They are always very professional and friendly. Very good experience! They make you feel like you are important to them. More

by cmk12454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 01, 2023

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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