Layne Ciminel | Page 14

Good experience nice people. Wish the waiting area had some bottles of water. Was nice and clean though Wish the waiting area had some bottles of water. Was nice and clean though More

by JBUNDA23 Verified Customer Verified Customer

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I never got a call that my car was ready for pickup as promised. I had to call the dealership. The existing car mat I had on the driver side was thrown away. It was from another vehicle that I owned and I promised. I had to call the dealership. The existing car mat I had on the driver side was thrown away. It was from another vehicle that I owned and I had to replace it. The loaner car was filthy dirty on the outside. My sales experience was wonderful but this service visit was extremely disappointing. Especially since this involved the $799 cost of the treatment I paid for when I bought the car and $400+ for the new all weather mats I paid for at pickup. I am new to this dealership and I'm hoping this is a one off situation. I was looking forward to having a long term relationship. This visit has me wondering if I made the right decision. More

by Tomahawk Verified Customer Verified Customer

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Easy to make appointments, friendly staff, keeps you informed about issues with car while being serviced. informed about issues with car while being serviced. More

by JHAAS948 Verified Customer Verified Customer

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We have been dealing with Spitzer Acura for 10 years and they have kept our MDX in tip top condition. Albert Malone was excellent with the explation of the warning alarm and what needed to be done to correc they have kept our MDX in tip top condition. Albert Malone was excellent with the explation of the warning alarm and what needed to be done to correct the alert. He said it didn't need to right away and told me what could happen if left alone. I told him I wanted fixed and he had my MDX ready first thing the followung morning. Was very happy with the whole process. More

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I’ve always had a good experience at Acura. That’s why I keep returning. The people are always so pleasant to work with. That’s why I keep returning. The people are always so pleasant to work with. More

by JANICERHAINES Verified Customer Verified Customer

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As a satisfied customer, I believe it is essential to acknowledge the efforts of your team members who go the extra mile to ensure customer satisfaction. Layne Criminal is a shining example of what excel acknowledge the efforts of your team members who go the extra mile to ensure customer satisfaction. Layne Criminal is a shining example of what excellent customer service entails, and I am confident that his contributions are invaluable to the Spitzer Acura Team. I look forward to continuing my business with Spitzer Acura and experiencing the exceptional customer service that sets you apart from the competition. Sincerely ... Quenton Northcraft More

by qnorth Verified Customer Verified Customer

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My car was serviced in the time promised. I appreciated the cleaning of my car at no additional cost. I appreciated the cleaning of my car at no additional cost. More

by harrold Verified Customer Verified Customer

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Great thanks for your help had great service and service was really the best one was really the best one More

by lsabhesan Verified Customer Verified Customer

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Always a good experience. Very professional. Work gets done that needs to be done and nothing more. Very professional. Work gets done that needs to be done and nothing more. More

by TCLISTER1 Verified Customer Verified Customer

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Awesome service. Very personalized and took care of me quickly. Would highly recommend. Very satisfied. Very personalized and took care of me quickly. Would highly recommend. Very satisfied. More

by friedelmd Verified Customer Verified Customer

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