Layla Kemp
Layla Kemp at Toyota of Brookfield

Layla Kemp

ASM

Toyota of Brookfield

20655 W Capitol Dr
Brookfield, WI 53045

4.9
22 Reviews
4.9

22 Reviews

Write a Review

22 Reviews of Layla Kemp

November 20, 2024

Dealership Rating
Employee Rating

Marcus is sales was great to deal with. Had a few issues witth the vehicle and Layla in service was very helpful in resolving the issues. Chelsea in sales also did a great job in resolving More

by Srmiller2
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Johnson , Marcus Love

November 05, 2024

Dealership Rating
Employee Rating

Great service and expediting waiting room was very accomodating and stocked but very crowded the checkout lady also did not know how to interpret the bill😕 More

by barb.rozek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Reed

Nov 07, 2024

Toyota of Brookfield responded

Hi, we appreciate you for bringing this to our attention. Your feedback is invaluable to us. Rest assured, we take your concerns seriously, and a management team member will contact you shortly to address the issues you've raised. Thank you for your patience and for allowing us to make things right.

October 03, 2024

Dealership Rating
Employee Rating

Their snacks and drinks are A+ especially during maintenance that takes longer to perform. SAs also keep you informed via text More

by Mike Coach
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Rogers , Coley Kuntz. 5stars

Oct 05, 2024

Toyota of Brookfield responded

We're glad to hear our staff took such great care of you, Mike! We hope we can continue to be of service to you down the road!

September 03, 2024

Dealership Rating
Employee Rating

All of my dealings with Brookfield Toyota have been positive. The personnel have all been great. My recent dealings with Layla of the service department were great. Layla is friendly and efficient. She More

by bayerdonna68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Toyota of Brookfield responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

June 14, 2024

Dealership Rating
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Layla was helpful from start to finish. Highly recommend people see her for care service! More

by danielharford7
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 15, 2024

Toyota of Brookfield responded

Hi, thank you for your support! We're happy we could help. Thanks again for the recommendation, and have an amazing day!

June 14, 2024

Dealership Rating
Employee Rating

Layla Kemp was very knowledgeable about what was going on with my vehicle. I was kept informed of the progress. She is very pleasant to work with!! More

by Kevin.karnuth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2024

Toyota of Brookfield responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please don't hesitate to reach out if there's anything additional we can do for you.

March 01, 2024

Dealership Rating
Employee Rating

Layla is amazing! ! She completely understands any concern I bring to her, speaks to me in a way that’s easy to understand, incredibly friendly, and such a pleasure to More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Duket, Chris Sberna

Mar 04, 2024

Toyota of Brookfield responded

Hi Mike, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 20, 2023

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Employee Rating

Bri was very accommodating and helpful. The dealership has a very wonderful waiting area. I am very happy with my experience. More

by ET
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: BRI BRAUN

Oct 22, 2023

Toyota of Brookfield responded

Hi, we are very happy to have provided you with such a positive experience! We want all our customers to feel this way when leaving our dealership!

August 29, 2023

Dealership Rating
Employee Rating

First class in every aspect to include car maintenance, personnel, clean and pleasant place to relax while waiting for completion of service I especially appreciated Layla who went over any expectation to More

by Jwoodrow1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2023

Toyota of Brookfield responded

Hi, thank you for taking the time to let us know how we did. We're happy you found our staff to be so supportive during your experience here at Toyota of Brookfield. Your wonderful feedback and rating mean a lot to us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 17, 2023

Dealership Rating
Employee Rating

Always friendly, prompt, service. I think massage chairs would be a nice touch! When I have my GS serviced at Lexus, they have two. More

by Dale Fischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Toyota of Brookfield responded

Hi Dale, we understand your time is valuable. Thank you for letting us know how your experience was. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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