Laurie Guigliano

I’ve been dealing with Laurie for years. She’s the best. Knowledgeable, friendly, and always willing to assist the customer in whatever they need. She’s the best. Knowledgeable, friendly, and always willing to assist the customer in whatever they need. More

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Joni Glantz is wonderful! She knows her stuff. She can tell what you want, and doesn’t waste your time. My family has been repeat customers because we feel she cares about She knows her stuff. She can tell what you want, and doesn’t waste your time. My family has been repeat customers because we feel she cares about us and understands us. It’s always a pleasure to come to Penn Toyota. More

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I want to praise Lino and Rick for their outstanding service. They are the best! service. They are the best! More

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Christopher Koli from Penn Toyota Gave me a great deal on my new rav 4 and a great trade value for my Audi Thank you so much Chris Koli at Penn Toyota on my new rav 4 and a great trade value for my Audi Thank you so much Chris Koli at Penn Toyota More

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Unprofessional. Terrible customer service. Extremely rude and uncourteous dealership. Absolute disaster of a service department. If you want to have your time wasted, money extorted, and given the run around and uncourteous dealership. Absolute disaster of a service department. If you want to have your time wasted, money extorted, and given the run around for weeks - this is the place for you. Penn Toyota Service kept my car for TWO WEEKS with no loaner, and not a single phone call to update me on the status of my vehicle. I brought my vehicle in for warranty work and they tried every which way possible to turn me away, and avoid doing the work. They went so far as making me a $900 bill just to replace two interior bulbs on the car which I ended up replacing on my own for $8 and being FORCED to drive the car 30 miles after replacing the bulbs before bringing it back which makes absolutely no sense but was a clever tactic to again turn me away. I had to take time out of my day to go in to the service department and find out what was happening with my car. My car had brake fluid leaking into the brake actuator, and ABS/Brake/Traction control lights on due to a manufacturer recall. The service technician repeatedly laughed at me and called me a "smart guy" for bringing my car in for warranty work and told me to take it home. The cherry on top of this horrendous experience is that Penn Toyota did not call me, message me, or contact me whatsoever. But at 6pm on a Thursday while I was at work I received a phone call from my service advisor stating I had 30 minutes to pick up the vehicle or I would be charged for the warranty work. Can you imagine being forced to drop everything on a 30 minute notice to come pick up your car from service? Absolute disaster of a dealership service department. Stay as far away as possible. The service manager is no better than his inexperienced advisors. I hope no other unsuspecting customers fall victim to this atrocious service department. More

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Buy the 4 mud guards for Camry SE 2018 for $ 85.00 + tax at Penn Toyota, the price seemed fair considering that it is an original part directly from the dealer (Amazon $ 33.00 + tax, Free shipping), it is g at Penn Toyota, the price seemed fair considering that it is an original part directly from the dealer (Amazon $ 33.00 + tax, Free shipping), it is good to reactivate the dealer's economy. But surprise when they bring me the installation bill $ 308.48 !!!! This is too excessive to install this accessory !!! They are charging 2 hours of labor for a job of 30-45 minutes !!! Was it so difficult to install 4 mud guards ??? The hour of labor is being charged as if the work had been mechanical or electrical. They are charging for the time the car is on the shift line, not for the actual working time. I recommend never buying or installing an accessory at the dealer. It was a real abuse !!! If you don't pay, they won't give you the car. More

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Penn ToyotaPurchased a 2020 RAV4 Hybrid in June, and Penn Toyota Purchased a 2020 RAV4 Hybrid in June, and couldn’t be happier with the vehicle and the the entire staff I interacted with at the dealer Penn Toyota Purchased a 2020 RAV4 Hybrid in June, and couldn’t be happier with the vehicle and the the entire staff I interacted with at the dealership. Penn Toyota was recommended by a friend, and I would also highly recommend Penn to anyone who is looking for a stress free environment, and a very knowledgeable staff. I just recently had my first service appointment (5k miles) and decided to leave this review because of my overall positive experience with the dealership. Keep up the excellent work, and wishing the whole family at Penn Toyota continued success during these difficult times. Stay safe everyone. More

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They notified me by text for inspection renewal today and brought in, as realized they have two drive through as waiting told me door I was waiting in not in service as I waited, no mentioned of only one doo brought in, as realized they have two drive through as waiting told me door I was waiting in not in service as I waited, no mentioned of only one door is working, no apology as said what do you want? No welcoming no what can they do such nice words, nothing. As I was notified they said I need alignment adjustment as they never took out test drive, later I took out when ready tested myself driving without hands as well as hit the break without hands, if needed it vehicle should leaning sides if alignment needs it. That’s not all, after waiting for 30 minutes I went to service advisor if my highlander would be ready, advisor telling me it will take al least one hour and never seen it takes less than hour, what? So I just looked at him and said nothing, as I was walking back to rest area I noticed my suv was parked outside, I asked can I go pay and leave, her response was somebody is write the bill, waited 10 minutes and confronted manager whom was busy but there was salesman so I asked him if I can, he brought me to cashier as saying to you quote ‘ so you want to pay and go, right?, not once he repeated twice. So after waited almost one hour, I left with sour tasted. This dealer make name Toyota ugly and awful. Such great vehicles Toyota is I would never go back, oh by the way they never thank me as I was leaving, most dealers are very appreciated as they get customers back, yes I bought the vehicles from this location, being with over 10 years of this industry I never expected this kind of customer services, if any managers or owner reads this remark, you need to train your staff more courteous and thankful to your customers, they never apologize and totally ignores you, only when you purchase you guys kiss our xxx. More

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Just a great place to go to We have been coming to Penn Toyota for a very long time and with good reason. Laurie is the best!!!when you find a dealership that you feel like famil We have been coming to Penn Toyota for a very long time and with good reason. Laurie is the best!!!when you find a dealership that you feel like family it’s a great sense of comfort More

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The best of the best Great people and salesmen to work with. Never feel taken and that’s important. No pressure either. They work with you when you have a budget. Great people and salesmen to work with. Never feel taken and that’s important. No pressure either. They work with you when you have a budget. More

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