Lauren Pierce/ Snyder | Page 12

The dealership is beautiful and quite helpful. That said, Lauren Pierce is an incredibly professional, honest and kind woman. She understood the inventory, the background of the cars and provided That said, Lauren Pierce is an incredibly professional, honest and kind woman. She understood the inventory, the background of the cars and provided valuable input along my journey. I went to four dealerships in total. Three other BMW dealerships and another brand. I took three weeks to really look at the cars and the pricing structure of each car. If you are going to purcahse a BMW, you must visit BMW of West Chester and absolutely ask for Lauren. The car was delivered flawlessly and their was excellent information given while we were signing the poaperwork. Even after my purchase Laauren has followed up with me to make sure I was happy. I have been in business for over 35 years and have had 5 or so BMW's. Working wth Lauren, has been my best experience to date. If you are getting a BMW come here and ask for Lauren!! . . More

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I had a great experience buying my new BMW. It was an easy and transparent transaction. It was an easy and transparent transaction. More

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I asked my salesperson about the military discount and no one had an answer about qualification. Needless to say I did not get the military discount and my husband is a veteran. one had an answer about qualification. Needless to say I did not get the military discount and my husband is a veteran. More

by ksennis Verified Customer Verified Customer

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We always get excellent service from the sales and service staff. This is the second vehicle we have purchased from this dealership in less than 2 years. We are very happy with our purchases! service staff. This is the second vehicle we have purchased from this dealership in less than 2 years. We are very happy with our purchases! More

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When I got there, too inquire about a preowned certified car I saw on the website they told me it was sold over the weekend and I nearly left but luckily the sales person I end up working with checked on it car I saw on the website they told me it was sold over the weekend and I nearly left but luckily the sales person I end up working with checked on it and found out it was not sold. Nearly walked out of the store. More

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Great ambience! Was greeted at the door and immediately helped. Refreshments were offered once we were situated Was greeted at the door and immediately helped. Refreshments were offered once we were situated More

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Lauren Pierce is highly professional and incredibly efficient at her craft. This was my first purchase with BMW of West Chester, and Lauren made the process quick and easy. efficient at her craft. This was my first purchase with BMW of West Chester, and Lauren made the process quick and easy. More

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This is the second car I have purchased from BMW of West Chester and as the first time everything went beautifully. As before, I ordered the car to my specifications and waited for the build completion. Com Chester and as the first time everything went beautifully. As before, I ordered the car to my specifications and waited for the build completion. Communications were great. The car was exactly as orded and, as this was my first EV, I got extra teaching as needed for this new type of vehicle. More

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Quick. Responsive. World-class quality. Unbelievable. And I’m not even talking about my new M car – my experience with Lauren as a first-time buyer at a dea Responsive. World-class quality. Unbelievable. And I’m not even talking about my new M car – my experience with Lauren as a first-time buyer at a dealer was absolutely second to none. Lauren was an absolute pleasure from the very beginning, and was quick to respond to everything I needed no matter what was going on. She was super busy with everything going on at the dealer, but always made sure to give me the focused attention I needed with no pushback and no hesitation, even though I was calling from and residing in South Carolina. I purchased my car sight unseen, and definitely had my reservations – all of which were erased as soon as I walked in the showroom door. On top of all of this, my service advisor Harold and my parts advisor Bobby were unbelievable and invaluable to my whole experience - they worked with me at length (remotely I may add) and with such positivity and professionalism to get me exactly what I needed in record time. Just a few minutes on the phone and I was fully aware that everyone here knew exactly what they were doing and had a passion for BMWs themselves. I’m a hardcore and truly passionate BMW enthusiast and collector, and extremely particular as I am an vehicle test engineer for BMW, so I do not say this lightly when my expectations were blown away with this entire experience. Please, if you are considering purchasing a new or used BMW, no matter where you are in the country, look to Otto’s BMW (BMW of West Chester) and you will not be disappointed! More

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Ottto BMW sales lady Lauren is very friendly she make you feel comfortable with no pressure of buying a vehicle. Lauren was outstanding she goes above and beyond her job. she don’t waste your time she li you feel comfortable with no pressure of buying a vehicle. Lauren was outstanding she goes above and beyond her job. she don’t waste your time she listen to what you want and need in a vehicle that suits you. More

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