Laurel O'Connor

Small town feel with high customer and service quality standards. Appreciate the parts and service team. They take pride in their work and company/products. standards. Appreciate the parts and service team. They take pride in their work and company/products. More

by william Verified Customer Verified Customer

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I took my vehicle in for an oil change and they told me something was wrong with my vehicle and it would cost $1400 to fix 7 hours of labor. I took to another place and they looked at what was told to me a something was wrong with my vehicle and it would cost $1400 to fix 7 hours of labor. I took to another place and they looked at what was told to me as wrong with my car and confirmed there was nothing wrong with my vehicle. I feel like they were trying to find an issue and charge me for something not necessary. This is not the first time they have done this with my vehicles. More

by STEPHANIENOREEN31 Verified Customer Verified Customer

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It was a lot faster than i was anticipating so i really appreciate that! Got the call about an hour after drop off :) appreciate that! Got the call about an hour after drop off :) More

by pestopestopresto Verified Customer Verified Customer

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Great job. Reasonable wait time. Would go back anytime. Great job by Laura. Thank you Reasonable wait time. Would go back anytime. Great job by Laura. Thank you More

by MARYETTNER Verified Customer Verified Customer

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I recently purchased a new F-150 Lariat from FR Ford and it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Frida it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Friday prior I got a call and was told they no longer did appointments and that was an error on the web page and it was first-come-first served. At their advise, I came it right at opening and was still told it was 2 hours before servicing. I left and came back later in the day only to be told the wait was another 1.5 hours before servicing. I had been a customer of Malloy Ford in Winchester for years and was always able to schedule appointments and get served promptly and efficiently. I went to the financial office and told them I wanted to cancel my EXPENSIVE service contract as my first experience quite frankly sucked. I would think a brand new customer would not have to wait in line with other non-customer folks to service their new Ford vehicle. Anyway, the general manager was able to promptly get my vehicle serviced but only after I complained. I was not rude, I was not unreasonable. When Ms. O'Connor gave me my keys and paperwork, I thanked her and got a "Uh huh" in return. At this point, I'm still considering cancelling the service contract as I don't think I will put enough miles on the vehicle to justify the expense and will probably go back to Malloy for future servicing. First-come-first-serve is not good for new Ford customers when other dealers allow appointments AND you allowed online scheduling obviously in error. More

by Warbirdfan Verified Customer Verified Customer

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They always do what they say and when they say. Very courteous and helpful staff. Very courteous and helpful staff. More

by DAVID.L.JOBSON Verified Customer Verified Customer

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You can expect nothing but excellence every time you walk into this dealership for service, and this time was no exception! Even for a simple State Inspection work, the level of customer appreciation is bar into this dealership for service, and this time was no exception! Even for a simple State Inspection work, the level of customer appreciation is bar none, STILL the BEST was displayed by the Service Consultant (Ms. Shelley Bailey...and previously, Ms. Laurel,. as well as Mr. Zach O! :) More

by David O. Verified Customer Verified Customer

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I forgot I had a 12 inspection and they took me at the last minute on Christmas Eve! last minute on Christmas Eve! More

by joan.ritchie Verified Customer Verified Customer

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I have been taking my Ford Escape to Front Royal Ford Service for many years now and quite honestly, I won't go anywhere else! All of the employees in the service department have always been friendly, pr Service for many years now and quite honestly, I won't go anywhere else! All of the employees in the service department have always been friendly, professional and most of all very honest with what is wrong with my car and not trying to sell me something I don't need. Kudos to them!! More

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I had zero issues for a first time service customer. They quoted two hours because they were really busy but it was done in half that. They quoted two hours because they were really busy but it was done in half that. More

by rlhicks0 Verified Customer Verified Customer

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