Laura Vargas

I found Sam pack's five Star Chevrolet by receiving an email from cars.com featuring a 2022 F350 Super Duty DRW diesel truck that I've been looking for for some time now. I answered the email requesting i email from cars.com featuring a 2022 F350 Super Duty DRW diesel truck that I've been looking for for some time now. I answered the email requesting information. I got a call back right away from Loyd at 5 Star Chevrolet. He answered all my questions in a very timely manner as well as giving me extra input that was very helpful. Lloyd definitely went above and beyond all expectations that I had especially since we were communicating halfway across the country. My wife and I traveled from Myrtle Beach to Dallas to buy our truck.  Loyd made us comfortable which gained our trust right from the start.  His manager Matt was also someone I could trust. Lloyd is exceptional and his manager Matt who is also excellent. I highly recommend buying a car from these guys thay are very honest upfront and if they say they're going to do something they will. You can tell they believe in customer service first at this dealership!! A SHOUT OUT to both LOYD for being honest, trusting, and an excellent sales person, and MATT his manager for always following through and making sure the customer is happy. Thank you, You made my car buying experience a pleasure for my wife and I. More

Report | Print

Finance was fast and easy. They worked as a team and saved me money on my extended warranty. They worked as a team and saved me money on my extended warranty. More

Report | Print

Finance team was great! ! They both went above and beyond to help us with our new purchase. ! They both went above and beyond to help us with our new purchase. More

Report | Print

Everyone is so kind and helpful and makes you feel like family. I highly recommend the for your next purchase!! family. I highly recommend the for your next purchase!! More

Report | Print

Estamos muy contentos con nuestra compra la gente muy amable y un buen servicio en general. amable y un buen servicio en general. More

Report | Print

I hade a bad experience back in June helping my daughter get a car. I have already gotten 2 cars from 5 star with no issues. I'm not going over the whole story again. My thing is now why keep emailing me on get a car. I have already gotten 2 cars from 5 star with no issues. I'm not going over the whole story again. My thing is now why keep emailing me on the issue have me say Everything that happened. Act like you care and in confidence that you are going and willing to help resolve the issue. To not doing anything at all at the end. You still want to continue the bad customer service. I had to tell my son NO we ate not going there cause he's ready for a car if they truly ment that they cared on helping and resolve the issue. Stay true to give the money they said they would pay me for then I would have taken him. BAD CUSTOMER SERVICE AND THEY DONOT STAY TRUE TO THERE WORDS. More

Report | Print

LEO SANGIOVANNI Is the best customer service specialist, the team create a friendly environment and everything was transparent, no small letters. 100% recommended. the team create a friendly environment and everything was transparent, no small letters. 100% recommended. More

Report | Print

Went to help my daughter get her first car 1 week ago. Since we have 2 cars from there it would be good nope wrong!! Do not go there the children in my classroom communicate better then these people. When Since we have 2 cars from there it would be good nope wrong!! Do not go there the children in my classroom communicate better then these people. When I say they are bad at communicating with themselves and the buyer they are the worse.ive had my insurance company for 10yrs it just automatically renew it self. When we go there my daughter has no credit of course it's her first car. My husband had to co sign no big deal.Loyed said u have to buy your credit so I will have to put 1500 down since she has no credit again no big deal. Next question do u have insurance yes ok gave them a copy of the insurance the insurance had just renewed so I had to send him a copy. Ok good insurance went threw 5 different people not one word or complaints on the type of insurance. Fist call your daughter isn't on the insurance well no duh she just got the car. Either her or your husband have to be on it why my husband?? It's not his car he was just there to help her so they ended up putting the car in his name as the main person that's not what we wanted. That was another argument. So I added her cost money to add her sent the insurance called loyed told him on the phone u see the email check it is everything good?! Yes everything is good!! Ok fine next day umm the insurance doesn't have your husband name why would it it's not his car well he's on the policy?! That's not what we wanted anyway. So again here I am calling the insurance to add him to that car cost me money. Sent them the insurance that now 6 people saw not one of the said anything. Call again the car doesn't have full coverage no one told me that it had to y'all just said do u have insurance?! Lee calls me tells me when u buy a car u have to have full coverage no that's a lie I done bought and paying for 2 cars not once did y'all ask when I first got them. My two cars are worth way way more then my daughters car. So again I had to pay more money by this time it's already 420.00 I had to spend cause they don't know how to communicate but they sure do know how to take your money. When I get home I check the mail got a thank u card from them thank u for what for all this run around and costing me 420.00 cause they don't know how to be professional even my insurance co said they are not professional. U have to have sales experience to work there that's funny where did they get there training from. When I say do not get your car here do not!!! Making a big deal of a car that cost 14,00.00 that's a shame I literally have a 30,000 vehicle on my driveway. More

Report | Print

Went to purchase a car & everything was perfect. Although they were short staff everyone was jumping in and got the job done. Lloyd was as personable , answered any questions we had and was attentiv Although they were short staff everyone was jumping in and got the job done. Lloyd was as personable , answered any questions we had and was attentive . He followed up after the purchase as well. Thanks to Lloyd, Giovanni , Chad & Giovanni assistant for all the help. More

Report | Print

The dealership and it's employees were well kept and took very good care of me. I am thankful for the wonderful service I received while I was there. very good care of me. I am thankful for the wonderful service I received while I was there. More

Report | Print