Laura V. Torres | Page 15

Some context: to me, car-buying is essentially no less than torture. I do not trust car dealers. At all. I had test-driven several different makes of cars at several different dealers in the month before than torture. I do not trust car dealers. At all. I had test-driven several different makes of cars at several different dealers in the month before going to City: Chevys, Cadillacs, Toyotas, and Kias, all dealers with four+ stars and, out of those, only the Caddy dealer had earned my trust. That said, from the moment we stepped into City VW, I knew this would be a different experience. The place was bright and cheery, abuzz with activity, but, at the same time, calm and welcoming. We were greeted warmly by Edgar and asked if we had an appointment. We didn’t, so he proceeded to ask what we were looking for. I wanted to see a Tiguan and an Atlas. He immediately brought us out to the area where they keep the cars…indoors, which is super nice for when the weather is not cooperating and at night, when it’s too dark outside to really see the car you’re hoping to buy. Eddie was so nice and helpful. My back was hurting, so I decided I would not be test-driving any car, but would come back in the next couple of days. Clemente (manager) came out to talk with us and was very friendly and helpful. We came back two days later to test-drive some cars and Eddie was out due to a family funeral, but George and John (manager) were there to help. George could not have been nicer: zero pressure, super knowledgeable, friendly, respectful, and warm. Just a doll! And John was a fast friend! His no-nonsense, down to earth, knowledgeable, and friendly manner immediately put us at ease, earning our trust and getting us excited to buy a car from him. I must admit, I was not an easy customer. I asked them to run the numbers on several cars, which they obliged without complaint or making me feel like I was putting them out. We had already secured financing through our credit union, but we happily gave them a chance to beat the rate. They were honest and upfront about the process. While they were not able to beat it, I had no qualms letting them try. We ultimately purchased a used Atlas on which we got a great deal. The price was well below KBB and the deals they gave us on a couple of extras really made the deal one I was excited to accept. Rubin handled the completion of the deal and he was pleasant and knowledgeable, as well. Finally, Laura was super friendly, always welcoming and ready to help. We will be looking for a car for our son in the next year and I cannot imagine ever going anywhere else to buy a car. Big thanks to George, John, Edgar, Clemente, Laura, and Rubin for making our car-buying experience very much NOT torture! :) More

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Muy buen trato vine por mi GTI y me voy muy feliz! Laura me atendió, este es el carro numero 4 que compramos con ella. Les recomiendo a Laura para tu próximo auto Laura me atendió, este es el carro numero 4 que compramos con ella. Les recomiendo a Laura para tu próximo auto More

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Laura Torres was amazing and very helpful, she walked us thru every process with honesty and professionalism and find us the very best deal. thru every process with honesty and professionalism and find us the very best deal. More

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The team here was fantastic. Alex Sery was awesome! One of the best buying experiences I’ve ever had. Alex Sery was awesome! One of the best buying experiences I’ve ever had. More

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Everybody was very nice and super clean. Especially our saleswoman, Laura Torres. Incredibly kind and nice saleswoman. Especially our saleswoman, Laura Torres. Incredibly kind and nice saleswoman. More

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I recently purchased a GTI at City Volkswagen of Chicago, and the entire process was fantastic. Everyone I talked to was incredibly helpful. Laura always did a great job following up and keeping me infor and the entire process was fantastic. Everyone I talked to was incredibly helpful. Laura always did a great job following up and keeping me informed of vehicles I might be interested in as well as scheduling my test drive and follow up appointment. George did a great job answering all my questions and making sure I had all the information I needed to make my decision. Evelyn did a great job of explaining additional warranty options to help protect my investment. I look forward to any and all follow up appointments, because I know I’ll be well taken care of. More

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I'm very happy with the purchase of my new vehicle. Laura was an excellent sales person she exceeded all our expectations.We were able have a smooth and pleasant transaction with the help of Laura and Laura was an excellent sales person she exceeded all our expectations.We were able have a smooth and pleasant transaction with the help of Laura and Ruben Lobera they both explained everything very clearly and gave us the best customer service experience. 1000% recommend this VW dealer in the Chicago area. More

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I want to thank Client Experience/ Culture Manager Laura Torres and Sales Consultant Charles Diaz for taking the time to welcome me at City Volkswagen of Chicago. I don't have everyone's name from the team Torres and Sales Consultant Charles Diaz for taking the time to welcome me at City Volkswagen of Chicago. I don't have everyone's name from the team but everyone made me comfortable. Laura you answered all my questions and gave me the best customer service. I'm so happy with my new Jetta. Thank you. More

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We just purchased our second car at this dealership. They have been great to work with. They have been great to work with. More

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Very friendly, personable staff! Even after purchasing staff is still talking to you like your a friend. They want to make you happy and satisfied. Great experience! Even after purchasing staff is still talking to you like your a friend. They want to make you happy and satisfied. Great experience! More

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