Laura Morse

Once the car was sold, no help afterwards. Never received any copies of my paper work, the sales person did not show me any features of the vehicle, the check was missing from my paperwork for Never received any copies of my paper work, the sales person did not show me any features of the vehicle, the check was missing from my paperwork for taxes financed into the deal. This dealership is no good More

by SCARAMBO Verified Customer Verified Customer

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The salesman were both great and very professional they were not pushy at they were great. were not pushy at they were great. More

by ROJO.GEORGE Verified Customer Verified Customer

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Exceptional Service! Recently I helped my mother purchase a vehicle from Jim Norton Toyota in Tulsa, OK. Some complications came up in the process, which delayed the regis Recently I helped my mother purchase a vehicle from Jim Norton Toyota in Tulsa, OK. Some complications came up in the process, which delayed the registration of the vehicle by 5 months. Steve Massey, the General Manager of sales helped navigating the process and thanks to his persistence today my mother was finally able to get her official license plates. Kamran Karimi, our Sales Representative, went over and above his regular duties to bring this process to completion! His EXCEPTIONAL customer service is what kept giving me hope that everything will have a happy ending! Laura Morse, the e-Commerce Manager, made sure that my emails and questions got answered promptly. All three of them have restored my faith in Toyota and the ability of JN Toyota to bring such a complicated deal to a HAPPY end. I look forward to having my Toyotas serviced at Jim Norton Toyota! More

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Best dealership to purchase a new vehicle! In 2013 we purchased a new Tacoma TRS pickup we were so pleased how we were treated at the Jim Norton Toyota dealership we were not pressured just had In 2013 we purchased a new Tacoma TRS pickup we were so pleased how we were treated at the Jim Norton Toyota dealership we were not pressured just had a great experience. So this year we decided to get a new car, we went back to Jim Norton Toyota. We were very satisfied with how the dealership got us the car we wanted and for the price we could affford. Thank you Derrick Lawrence for helping us puchase our new 2017 Toyota Corolla car. We love Toyotas!!! More

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Expensive Service Parts Paid $105 to have my truck looked at as the steering pump was leaking. They quoted me ~$1100 to replace the power steering pump and hose ($506 parts, Paid $105 to have my truck looked at as the steering pump was leaking. They quoted me ~$1100 to replace the power steering pump and hose ($506 parts, $376.69 labor, then misc stuff). Seemed high, so I looked into the OEM parts individually and it looks like they have between a 35% to 90% mark up on their parts compared to OEM online prices. Pump cost online is about ~$300. Highest I saw was from another dealership charging $375. Jim Norton quoted me $437. I understand they may need to raise prices to cover their cost but they are also purchasing parts at wholesale prices which will be even lower than online prices. I'm fine paying more money in labor to cover the costs granted the parts are installed correctly. Management needs to re-evaluate their parts pricing. More

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Horrible Service Looking to buy a new 2014 Toyota Camry. Went online and got a deal thru TrueCars.com and call the person I was supposed to call which is Laura Morse, Looking to buy a new 2014 Toyota Camry. Went online and got a deal thru TrueCars.com and call the person I was supposed to call which is Laura Morse, left a message but never got a call back. Call Robert Blocker who's a sales consultant told him what car I want and how much. He said he'll have to talk to a Manager and call me back. Waited forever and never got a call back. Disappointed. Ended up calling Bob Howard Toyota in OKC and got a great deal. More

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My husband and I went in to look at used cars, but quickly changed our minds when we started looking at the new ones. We had a fantastic salesman who was interested in our needs and price range. He al quickly changed our minds when we started looking at the new ones. We had a fantastic salesman who was interested in our needs and price range. He allowed us freedom to look and drive at our own pace. He was very knowlegeable about all the cars and their systems. I would recommend Joel Andreasen to any of my personal friends. I know that he would have their best interest in mind, more so than the interest of the dealership. He knows the functions of all the features, the different motors and how they perform, the real life application for a family, and he has a personal desire to put you in a vehicle that fits you and your lifestyle: keeping in mind your budget. More

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My wife and I had a good experience at buying our new 2014 Corolla in Jim Norton Toyota. JP Barjon was our salesman. He was responsive and very friendly. At the same time, we received an exceptional onli 2014 Corolla in Jim Norton Toyota. JP Barjon was our salesman. He was responsive and very friendly. At the same time, we received an exceptional online sales experience with Laura Morse. She really motivated us, she really used the right words to let us know that Jim Norton is the place to go. I also thank to Joel Andreasen, Sean Walsh and Brian Smith for their cooperation. More

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Worked with Brandon Lewis to get a new Avalon Hybrid. Had to "order" from factory. Locked in my trade in for 30 days. Brought trade in to dealer around 30 day mark, and they put us in a loaner until ne Had to "order" from factory. Locked in my trade in for 30 days. Brought trade in to dealer around 30 day mark, and they put us in a loaner until new car came in. Very pleased with car, salesman, and others we dealt with. 4th Toyota we've bought from JNT and will continue to do business with them in the future. More

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I’m not really a “feedback” type of person but when you come across that type of person that makes you feel as a valued customer and provides incredible service, I feel that they should be recognized. I ha come across that type of person that makes you feel as a valued customer and provides incredible service, I feel that they should be recognized. I have been looking for a 2012 3.8 genesis coupe white with a manual transmission and black leather interior with very low miles at the right price. After looking for several months I found it at Jim Norton Toyota located in Tulsa, Oklahoma. I sent an email asking for information and within an hour I received some info from Laura Morse. She was the perfect sales associate not using high pressure type tactics. I live in Florida and while exchanging emails back and forth she never forced the issue that people are constantly driving or inquiring about the vehicle so I need to make a decision quickly. This has happened to me before with other out of state inquires. Having received all the info I asked for I decided to call Laura. Laura was extremely friendly energetic and very informative on the genesis and told me that I would be very happy with the car because it’s in beautiful shape. After making the decision to go for the purchase, Laura volunteered to pick me up at the airport and bring me to the dealership. The car was parked inside the show room all so beautiful just waiting for me to bring it home. The weather outside was terrible heavy rains and strong winds. Laura walked me over to the business center and introduced me to manager Nick Jones. Nick was fantastic, extremely polite, and very professional. He is a very knowledgeable person who loves cars and takes pride in his job. After all the paper work was completed I jumped in the genesis and started the drive back to Florida. As I mention above the weather was terrible from the start. Laura was concerned as I was leaving and had followed up with an email that night. Now what kind of sales associate would follow up with a customer to this extend. I tell you, only one who cares and enjoys their job. Thank you Laura More

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