Laura Hall
Laura Hall at Joseph Toyota of Cincinnati
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Laura Hall

Rental Manager

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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4.7
770 Reviews
4.7

770 Reviews

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770 Reviews of Laura Hall

March 07, 2025

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Employee Rating

Everything was explained in detail, welcoming any questions. An explanation of the next service visit was discussed so I would understand the difference in price for the 60 thousand mile service. T More

by Diane Nieporte
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hitchcock

Mar 07, 2025

Joseph Toyota of Cincinnati responded

Diane, we're delighted to hear that you had a thorough and efficient experience with us at Joseph Toyota of Cincinnati. Thank you for sharing your feedback, and we look forward to assisting you again in the future!

March 05, 2025

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Professional, Courteous, Friendly. Great experience. Vehical was repaired in a timely manner. Great work guys!!!! More

by Delvechio
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Recommend Dealer
Yes
Mar 05, 2025

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2025

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Jackson was great. He was thorough, explained everything and answered any questions that I had. More

by garywall1418
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Recommend Dealer
Yes
Feb 06, 2025

Joseph Toyota of Cincinnati responded

Gary, thank you for leaving Joseph Toyota of Cincinnati a five-star review! Your kind words for Jackson will make his day. See you next time!

February 06, 2025

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I was at the dealer for 2 hr. And 40 minutes. Inside of windshield was not washed with mini detail More

by bmwselby
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Recommend Dealer
Yes
Feb 07, 2025

Joseph Toyota of Cincinnati responded

I'm sorry to hear that your visit took longer than expected and that the mini detail was not completed to your satisfaction. We are committed to efficient, comprehensive service and appreciate you bringing these matters to our attention. We will be more than happy to clean your windshield at your earliest convenience as well as provide a complimentary mini-detail during your next appointment. Please contact me directly if you'd like to further discuss these options. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8240

February 06, 2025

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Been a customer since 1999 with the purchase of a Corolla. Daughter has been them also for 5 leases over the years from the infamous Larry Reed in new cars. I got another in 2013. Has a few instances More

by Mike45248
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Recommend Dealer
Yes
Feb 06, 2025

Joseph Toyota of Cincinnati responded

Mike, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

Feb 07, 2025

Mike45248 responded

Well deserved by all departments.

January 26, 2025

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I took my 24 Tundra in for scheduled maintenance at 15,000 miles. The dealership is always great for reminders and texts and calls . They make me feel like a valued customer. More

by garyhites83
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Recommend Dealer
Yes

Other Employees Tagged: Kyle

Jan 26, 2025

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to having you as a valued customer for many years to come!

November 25, 2024

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Terrible service experience. Insulting and degrading what could be a great experience. I had to return after a rear door was damaged during repairs. Rather than trying to fix it More

by Marvin
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Recommend Dealer
No
Nov 26, 2024

Joseph Toyota of Cincinnati responded

Marvin, although Joseph Toyota of Cincinnati is not your preferred Toyota dealer, we appreciated the opportunity to help you by repairing your Sienna after road debris damaged it. While it was kind of you to soften the cost of repair to the door, Service is not responsible for the repair. The needed maintenance is an issue common to the Sienna, including those with fewer miles than yours. Thank you again for choosing Joseph Toyota of Cincinnati for timely assistance. All best wishes, Sandra Pomeraning, Customer Relations Manager

Dec 17, 2024

Marvin responded

Thank you for responding and speaking with me. I was able to visit the collision and was provided an estimate, which was given to the dealership. At this point no one at the dealership has reached out to indicate the repairs would be covered, which is sad for $30 in parts plus labor to make this right. I would love to change my review and I had high hopes the dealership would make this right, but this does not seem to be the case.

July 01, 2024

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I received service timely and the staff was very helpful for what may have been needed to be done. More

by Ska
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Recommend Dealer
Yes
Jul 02, 2024

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. Lauren and our team appreciate your business and hope to see you again soon!

May 05, 2024

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My experience with Joseph Toyota was Great. The representative explained everything. I will return to Joseph Toyota cause I have found their customer service to be five star. More

by Drjbeach
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Recommend Dealer
Yes
May 06, 2024

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!

February 20, 2024

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Your dealership is a great place in your service department. I’m very satisfied with your staff and the work performed More

by tina_rabe
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Recommend Dealer
Yes

Other Employees Tagged: Anderson

Feb 20, 2024

Joseph Toyota of Cincinnati responded

Tina, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Joseph Toyota of Cincinnati to be a positive one. Please don't hesitate to reach out if you need anything else.

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