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Laura Brown
Laura Brown at Westside Lexus

Laura Brown

Service Consutlant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
173 Reviews
4.9

173 Reviews

Write a Review

Dealership Experience

12 yrs

173 Reviews of Laura Brown

October 20, 2024

Dealership Rating
Employee Rating

service is terrific very well done staff is always very helpful timing and wait time was good as well More

by JDINKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2024

Westside Lexus responded

Thank you for sharing your positive experience with us at Westside Lexus! We're delighted to hear that our team provided terrific service and made your visit a pleasant one. We look forward to serving you again in the future!

October 01, 2024

Dealership Rating
Employee Rating

Salesman great, service ok! Other car purchased from Sewell. Service much better! Sewell wash cars all time , and has cookies and can sodas! More

by MCHESS47
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki, Manuel Gomez, Rafael Garcia

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Oct 02, 2024

Westside Lexus responded

Thank you for sharing your feedback with Westside Lexus! We're glad to hear our sales team provided a great experience and will take your comments regarding our service into consideration as we continually strive to exceed expectations.

April 06, 2024

Dealership Rating
Employee Rating

This is the best dealership you can possibly encounter in Houston. They respect the value of your time and their own time. I give thanks to Sales John Loving, who signed me up with the wonderful sales Brooke More

by Duc Tran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving

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Apr 08, 2024

Westside Lexus responded

Duc, we're delighted to know that you had a positive experience with John and Brooke at Westside Lexus. We strive for professionalism and knowledge in our team, so it's great to see this reflected in your visit. Enjoy your new Lexus!

January 31, 2024

Dealership Rating
Employee Rating

I worked with Steve Machann, Laura Brown, and finance. They all handled my affairs admirably. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Sterling Sine

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Jan 31, 2024

Westside Lexus responded

Donanian, we are delighted to hear Steve, Laura, and our finance team were able to assist you with your purchase! Thank you for choosing Westside Lexus, we wish you many safe and happy miles in the new ride.

January 10, 2024

Dealership Rating
Employee Rating

Both Steve and Brooke are consummate professionals and very personable as well. They arrived for appointments early. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Sterling Sine, Brooke Malia

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Jan 10, 2024

Westside Lexus responded

We're delighted to know that Steve and Brooke provided you with such a professional experience at Westside Lexus. Thanks for your kind words — we appreciate it!

October 07, 2023

Dealership Rating
Employee Rating

Steve Machann is a representative that comprehensively insures that a Westside Lexus customer is treated efficiently and respectfully. More

by donanian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, Manuel Gomez, Brooke Malia

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Oct 09, 2023

Westside Lexus responded

We're glad to know that Steve provided you with efficient and respectful service at Westside Lexus. Thanks for sharing your experience!

September 07, 2023

Dealership Rating
Employee Rating

I have been a customer for a long time because I have always enjoyed good vehicles along with Great sales people, Shakker for the last 20 years or so. Laura is always great to deal with in service also. More

by blazer1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff , Shekhar and Laura take care of it all for me. I buy the car from Shekhar and Laura sets it up for service. Great straightforward dealing with those two.

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Sep 08, 2023

Westside Lexus responded

We're delighted to know that you've been with us for so long at Westside Lexus and have consistently had positive experiences. We'll pass your compliments on to Shakker, Laura, and the rest of our team! Thanks for being a loyal customer.

August 01, 2023

Dealership Rating
Employee Rating

We came 30 mins to closing, he stayed and got us in a newer CPO gx460. More

by GEORGE_VELA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Rockett, Hans Schackmann, David Wasaff, JT Teodoro , Kenny Guerrero

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Aug 02, 2023

Westside Lexus responded

It was our pleasure to work with you, George! Thank you for choosing Westside Lexus and for sharing your experience. Safe travels in your CPO Lexus GX 460!

May 19, 2023

Dealership Rating
Employee Rating

Very nice dealership and all of the staff is very helpful and friendly. The place is very well maintained and clean too. More

by hillen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Loving

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May 19, 2023

Westside Lexus responded

We're delighted to hear that you had a great experience at our dealership! We appreciate your support!

May 09, 2023

Dealership Rating
Employee Rating

Clean, beautiful, accomodations great. Sales people, valets, and service advisor are great. Pleasant atmosphere. Laura Brown is my service advisor. More

by kaainsworth2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki, Sam Chau

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May 09, 2023

Westside Lexus responded

We're thrilled to hear about your positive experience at Westside Lexus! Our team takes pride in providing a clean and accommodating environment and helpful support. Laura is an excellent service advisor and we're glad she was able to assist you. Thanks for choosing Westside Lexus for your vehicle needs!

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