Latoya Gardner | Page 2

Sales team was goodI learned they pulled my credit score Sales team was good I learned they pulled my credit score without permission !! I was paying cash !! Should i have been asked ? I was not WOW ed p Sales team was good I learned they pulled my credit score without permission !! I was paying cash !! Should i have been asked ? I was not WOW ed per Crystals pledge in her adverts Priority Toyota offed me me free oil changes and state inspections for life Koons offered nothing More

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Great Experience I had a great experience at this dealership, the staff went out of their way to help us with car buying and we will definitely be back. I had a great experience at this dealership, the staff went out of their way to help us with car buying and we will definitely be back. More

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Amazing experience Most people hate buying cars because of the salesman’s seemingly tricky and high pressure tactics. You will NOT find that at Koons of Annapolis. I w Most people hate buying cars because of the salesman’s seemingly tricky and high pressure tactics. You will NOT find that at Koons of Annapolis. I was looking for a new car and a friend recommended that I call Chris Zook at Koons of Annapolis after being very frustrated with my experience at other dealerships. Chris is in used car sales, but assisted me with my new car. He was absolutely amazing, honest and forthright, and helpful. I could not have had a better experience at this dealership. Everyone was very professional - from the finance person (Latoya Gardner) to the sales manager (Scott Snyder) and of course, our salesman (Chris Zook). We will probably never buy from another dealership after this experience and would recommend them to everyone. More

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Extraordinary Experience From the moment I walked into the showroom, I was treated with nothing but exceptional service. Mr. Katan greeted me at the door, found out what I w From the moment I walked into the showroom, I was treated with nothing but exceptional service. Mr. Katan greeted me at the door, found out what I was interested in and directed Mr. Neal Barrett to assist me. Neal is the best salesman that I have had the pleasure to meet. I had only planned to test drive and go to other dealerships for other options. However, I feel that the deal that Mr. Katan offered was more than fair. Additionally, Ms. Latoya Gardner, the Finance Manager was also extremely helpful. She explained everything involving the lease in easy to understand terms. I would highly recommend Koons Annapolis Toyota and Mr. Neal Barrett to anyone in the market to purchase or lease a vehicle. More

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Excellent service From the moment I walked into Koons Toyota of Annapolis, Mr. Henry Reynolds and staff were pleasant, and extremely patient with me!! I walked in assu From the moment I walked into Koons Toyota of Annapolis, Mr. Henry Reynolds and staff were pleasant, and extremely patient with me!! I walked in assuming I was going to have to pay one amount, but boy oh boy was I wrong!! I am extremely pleased with the service I received!!! Thank you Koons!!! More

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Happily fulfilling a college graduation promise! It was our first time at Koons of Annapolis, what a wonderful experience! We purchased a Prius Prime for our daughter celebrating her college graduati It was our first time at Koons of Annapolis, what a wonderful experience! We purchased a Prius Prime for our daughter celebrating her college graduation. Henry Reynolds was our product specialist, he was great to work with, very knowledgeable & patient as she made her decision. Latoya Gardner was wonderful to work with from the financial aspect! Everyone there was very friendly. More

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Great experience Was looking for a new car for a while and test drove a lot. Mikey was a great person to walk me through options of multiple cars. Was also impressed w Was looking for a new car for a while and test drove a lot. Mikey was a great person to walk me through options of multiple cars. Was also impressed with how easy their finance department was to work with. More

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Very Satisfied! This was one of the best vehicle buying experiences I have had. I knew exactly the type of 4runner I wanted and Henry Reynolds made it happen; Henry w This was one of the best vehicle buying experiences I have had. I knew exactly the type of 4runner I wanted and Henry Reynolds made it happen; Henry was very knowledgeable and friendly to deal with. They didn't have the one I wanted in stock but Henry was able to locate one locally and have it at the dealership in four hours. I was able to order all of the accessories I wanted and will have them installed when they arrive. Latoya Gardner made the financing painless and quick. Also, I had contacted Will Gable through their website and he set everything up; I was driving my new 4runner seven days after contacting Will. I highly recommend buying a vehicle through Annapolis Toyota. More

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From sales, paperwork to service Koons Toyota 5 Stars. In my search for a used Tacoma for my son, I relied solely on online resources. I inquired with many sales reps with inquires about Tacomas listed on In my search for a used Tacoma for my son, I relied solely on online resources. I inquired with many sales reps with inquires about Tacomas listed on the dealships sites. This exposed me to a broad range of salesman. Some good and others well... not so much. My approach was simple; I am looking for a used Tacoma for my son with these attributes and this price range. The search was daunting and at times very frustrating. One correspondence stood out from the rest. This was my emails with Todd Hardeman. Todd not only helped me with price and additional information about a truck he was selling, he also provided unbiased feedback on other trucks I was considering. One would expect a salesman to put down the competition and hype their own product. This was not the case with Todd. He was honest and helpful with his opinion on his offering and the other Tacomas I was considering. Todd expressed a genuine interest in helping me find the right Tacoma. It was this kind of honesty that (along with a solid deal on a solid truck) sold me on making my purchase at Koons Toyota. - Very helpful & honest It's one thing to make a sale, it's another thing to follow through. Upon taking ownership, I discovered a heating problem. The heat exchange was not working and the heather would not produce heat. I was rightfully upset and dreaded the thoughts of having to take the truck into the dealship and beg for service! This was not a problem at all as Todd made sure that the issue was identified and repaired promptly. He assumed the resposabliy of making sure the issue was fix and returned to me in less than 24 hours. It you are considering buying a used car from Koons Toyota, I would reach out to Todd. He will take care of you from the beginning to the end. - Excellent! I would be remiss is I did not mention Latoya Gardner who got me in and out of the paperwork process without any problem at all. My son was not present to sign the paperwork; however, that was not a problem for Latoya. The next day, the paperwork was FedExed to my son with everything highlighted and prepaid labeled FedEx envelop to send back. - Fast and professional. Lastly the Preowned sales manager Dennis Weaver was quietly making sure that the heater issue was resolved promptly and to my satisfaction. Once the truck was repaired, he personally called me to notify me that the truck was ready. He also personally returned the keys and offered his regret of the inconvenience caused by the heater issue. - Class act The cast and crew mentioned above made my review of Koons Toyota easy: 5 Stars Good luck In your search and hope my review helped. Cheers KS Lutherville, MD More

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Easy to work with Even with some complicated logistics, Neal and the rest of the team at Koons Toyota Annapolis made the process of buying a new car very easy. Thanks a Even with some complicated logistics, Neal and the rest of the team at Koons Toyota Annapolis made the process of buying a new car very easy. Thanks all! More

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