Larry Harris

Never buying or recommending purchasing ir serviceing a vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the dealership manager refused to pull up camera footage to see that it did not have the damage when I drove up, I had to file a claim with my insurance after several failed attempts with both managers requesting a call back or investigation. When the vehicle inspection at the body shop was done, I also found out that there had been significant prior damage to the vehicle. When I purchased the vehicle months earlier, I was told ( while signing documents that the vehicle did have " minor previous but had been repaired damage ". By law they have to reveal this at time of purchased, part of full disclosure. However, the damage had NOT been minor as stated. Also, sinxe I had screenshot the original ad of the vehicle purchase, I went back to it and in fact the ad did not reveal that prior accident info. Other dealerships ads did state " prior accident". This one purposely did not. So after having learned this deceit, I completly take back my 5 star experience with the sales department review for this dealership too. I give both the sales, and service a negative star review. I will take my business elsewhere. More

by Ms. M Verified Customer Verified Customer

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My wife and I saw the car we wanted at this dealership. We drove up from 80 miles away. Both Larry and Kaz met us early, and helped us do a test drive. They were kind, caring and NEVER pressured us in an We drove up from 80 miles away. Both Larry and Kaz met us early, and helped us do a test drive. They were kind, caring and NEVER pressured us in any way, and willing to work with us on the terms. The entire team, encluding the finance manager, were quick, efficient, and respectful. If we leved closer we would not hesitate to work with this dealership. They are doing things well! David and Carol More

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Wished things would have been done correctly from the beginning, Customer should be taken care of 100% first. beginning, Customer should be taken care of 100% first. More

by Arsenio.portillo Verified Customer Verified Customer

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The dealership is amazing and I love going there. Always feel welcomed and always leave satisfied ! Always feel welcomed and always leave satisfied ! More

by jimmynuetron.jh Verified Customer Verified Customer

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Anticipated car to be prepared prior to arrival considering the deal was made over the phone and arrangements to pick up from out of state had been preplanned. considering the deal was made over the phone and arrangements to pick up from out of state had been preplanned. More

by natalie.wells Verified Customer Verified Customer

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We had an amazing fast experience with Kaz at South Bay Infiniti. He had everything ready to go and credit score ran before we came down. He had all my paper work ready to go and we are in and out within 1 Infiniti. He had everything ready to go and credit score ran before we came down. He had all my paper work ready to go and we are in and out within 1hr. Amazing customer service all around and he was on top of it with giving me all the right numbers right off the bat. More

by SBMEIS2001 Verified Customer Verified Customer

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The car buying experience went pretty smoothly until it came time for me to take possession of the vehicle that’s when things started to get rocky. After leaving finance, I asked the sales guy for the seco came time for me to take possession of the vehicle that’s when things started to get rocky. After leaving finance, I asked the sales guy for the second key he went to the sales manager to get the key and the sales manager stated that they didn’t have the key but it was on its way to the dealership along with title and once they have the title they would mail me the key. A week after I had the car I called both the sales rep and internet manager neither of which answered my calls. I text the sales rep and he finally responded after 3 days and told me that the sales rep would call me that day. I had to follow-up an additional two times in order to finally get a response from the sales manager letting me know that he was following up for me. (By this time it’s been two weeks and I still didn’t have an update about the key). An additional week goes by, I still have not heard back from the sales manager. So I reached out again and didn’t hear back. Now I’m 3.5 weeks into having the car and I reach out to the sales manager asking for an update and this is the update I received was that they have not heard back. By now I’m beginning to wonder if they even have a title let alone my spare key. This is the exact message that I received from the sales manager: “I mean I typically don’t give two keys unless it has two keys, I was just trying to help out if I could” Now the story has changed and it somehow became an attempt to “do me a favor” because I was told that the spare key was on its way along with the title. I feel like I was lied to from the beginning and now it’s somehow my fault that the key was not received nor was mentioned anytime during the car buying process until after I purchased it. The lack of communication and act of changing gears was very unprofessional and downright dirty. I do not recommend this dealership to anyone as they are deceptive and once they have your signature, they could care less about you. Don’t fall victim to their lip service. More

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This dealership is in very nice building / showroom, nicer stuff. I don’t had no trouble negotiating with dealership , they give me a fair price. Just be fair and honest they treat me fairly too. nicer stuff. I don’t had no trouble negotiating with dealership , they give me a fair price. Just be fair and honest they treat me fairly too. More

by BECKORETA Verified Customer Verified Customer

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ONG! This was the easiest transaction I’ve ever made on a vehicle. Victor, Larry, and Miles took very good care of me. The dealership was fully stocked w This was the easiest transaction I’ve ever made on a vehicle. Victor, Larry, and Miles took very good care of me. The dealership was fully stocked with vehicles and Victor and Larry had the perfect QX 50 waiting for me upon my arrival at the dealership. Everyone was so friendly and helpful! I will definitely be sending business their way!💕👍🏽👍🏽👍🏽👍🏽👍🏽 More

by Vanburenlinda22 Verified Customer Verified Customer

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The things on my vehicle that I needed fixed are still not working correctly. I feel like I purchased a lemon. not working correctly. I feel like I purchased a lemon. More

by LLAGISELE Verified Customer Verified Customer

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