Larry Ajayi

I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at t paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done—and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing—even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car—especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this. More

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Excellent service. I walked in and less than two hours later I drove home in my new Toyota 4Runner. Many thanks to. Melanie Kranz for the great customer experience! I walked in and less than two hours later I drove home in my new Toyota 4Runner. Many thanks to. Melanie Kranz for the great customer experience! More

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Generally the service is excellent and the price more expensive compared to others.and the service they recommended is a lot expensive compared to others.and the service they recommended is a lot More

by GBEMNET Verified Customer Verified Customer

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Caleb was and is amazing he changed me and my children’s life I pray he never leaves camelback Toyato life I pray he never leaves camelback Toyato More

by brookiewinston7 Verified Customer Verified Customer

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Worst experience ever had buying a new car never got a test drive kept at dealership over 4 hours did not get car till next day late not the time I had told them I would be home not shown how to operate a test drive kept at dealership over 4 hours did not get car till next day late not the time I had told them I would be home not shown how to operate anything in the car still trying to read book on my own to operate options. Never again More

by DOMINICK.PIAZZA Verified Customer Verified Customer

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This dealership is a crooked dealership very poorly run - do not do business with them do not do business with them More

by nancy Verified Customer Verified Customer

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Truly helpful. Kind staff and lots of amenities while you wait for your new treasure, your new Toyota! Kind staff and lots of amenities while you wait for your new treasure, your new Toyota! More

by JEFF.THUERAUF Verified Customer Verified Customer

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Great Customer Service. The whole team was great. A very pleasant experience. Thank you. A.R. The whole team was great. A very pleasant experience. Thank you. A.R. More

by ALEJANDRAASHLEY2018 Verified Customer Verified Customer

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The recptionist so rude when i came to pick up my car. They just sitting there and laughing something . Never come back They just sitting there and laughing something . Never come back More

by lochua1997 Verified Customer Verified Customer

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Neat, hospitable, reliable, social, accommodating, good service, accountability, caring, good humor, teamwork, respect, dignity and kindness service, accountability, caring, good humor, teamwork, respect, dignity and kindness More

by EODOPUTA Verified Customer Verified Customer

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