Lance Willhite | Page 56

Good experience Everyone at Gwinnett Subaru was helpful, positive and knowledgable when we purchased a new Subaru Forester, our 3rd. In particular Alyssa and Lance he Everyone at Gwinnett Subaru was helpful, positive and knowledgable when we purchased a new Subaru Forester, our 3rd. In particular Alyssa and Lance helped immensely. They beat all offers by dealers in the area. Mike in finance was thorough and informative. The young lady in the parts department did a fine job. More

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Lance made it work! A test drive quickly turned into a purchase in no small part because Lance was "real" and professional -- the opposite of the stereotypical car salesp A test drive quickly turned into a purchase in no small part because Lance was "real" and professional -- the opposite of the stereotypical car salesperson. Everything was easy from the test drive, to help deciding which vehicle, to giving us the time we needed. The tone of the dealership is upbeat and customer driven (pun intended!). Once my decision was made Mike walked me through the paperwork of the loan QUICKLY and thoroughly. Lance stood in the rain and oriented me to the finer points of my new Subaru Forester, programmed the bluetooth and sent me on my way. I feel confident in my purchase and in my subsequent relationship with Subaru of Gwinnett for service. Thank you, Lance! I have renewed appreciation for was car sales can be. More

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Good Service Buying our new Subaru Forester was a breeze. We thoroughly enjoyed the experience and are very happy with our new car! Thank you so much! Buying our new Subaru Forester was a breeze. We thoroughly enjoyed the experience and are very happy with our new car! Thank you so much! More

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Ask for Lance! Lance is great. The best combination of knowledge and patience. I never felt pressured. I never felt like he didn't know or couldn't get the answer. I Lance is great. The best combination of knowledge and patience. I never felt pressured. I never felt like he didn't know or couldn't get the answer. I made multiple test drives, sent multiple emails and then ordered a car that was not on the lot. Everyone I met at Subaru of Gwinnett was great, but Lance was the key. I'm sure the other sales people are great, too, but ask for Lance. Regards, Fred More

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Girls have brains! It is so rare for my daughter and I to walk onto a car lot and get any attention at all, even more so to be spoken to in intelligent terms. I once tol It is so rare for my daughter and I to walk onto a car lot and get any attention at all, even more so to be spoken to in intelligent terms. I once told a Ford Dealer that I wanted 4 wheel drive on an Explorer...he asked "What in the world for?" However, at this dealership, Lance opened the hood, showed and explained the efficiency of the engine and other components that cause the Outback to work so efficiently and last longer. He is the first dealership that offered to let us drive one of these wonderful vehicles. It's a long way from home for us in Alabama but it is clearly the best Subaru dealership in the Southeast!!! and we've been to quite a few. Peace in my heart!!!! More

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Great Experience Lance Willhite provided excellent service. He was knowledgeable, friendly and fair - everything you would want in a sales professional. This was my fi Lance Willhite provided excellent service. He was knowledgeable, friendly and fair - everything you would want in a sales professional. This was my first time buying a Subaru and it was by far the most pleasant dealership experience that I have ever had. More

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Oustanding Customer Service It is hard to call Lance Willhite a salesman, because there was absolutely no pressure from him at all! What he did provide was outstanding customer It is hard to call Lance Willhite a salesman, because there was absolutely no pressure from him at all! What he did provide was outstanding customer service. We had narrowed our search between another Chevrolet Equinox and the Subaru Forrester. At the first Chevrolet dealership we were handed off 3 times to a different sales person, then after telling them what we wanted in a car they showed us a base model and said they didn't have what we wanted. We also visited another Chevrolet dealership but no one even came out of the building to say hello. That, coupled with the Lance had treated us on the first test drive, made the decision easy. We would recommend Lance Willihite, and Subaru of Gwinnett, to anyone. Thanks Lance! Neal & Gregg More

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Excellent New Car Purchase Experience My experience with Subaru of Gwinnett was one of the best and easiest new car purchase I've ever made, from the initial contact, test-drive, final sel My experience with Subaru of Gwinnett was one of the best and easiest new car purchase I've ever made, from the initial contact, test-drive, final selection, and purchase. Lance was friendly, courteous, and professional; employed no high-pressure salesmanship. The actual purchase conclusion was expeditious and easy. I would recommend this dealership and Lance to anyone. More

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Subaru of Gwinnett - First Class! From my first correspondence with Alyssa, sales concierge, I found Subaru of Gwinnett focused on customer service. I met with Lance at the dealership From my first correspondence with Alyssa, sales concierge, I found Subaru of Gwinnett focused on customer service. I met with Lance at the dealership and found him to be incredibly patient, professional, and thorough in explaining the features of the Outback I was interested in purchasing. He answered all my many questions and kept me informed while I waited for the arrival of my new vehicle. When my Outback came in, he walked me through all the paperwork very efficiently, took me for a second drive to demonstrate certain features of my new vehicle, and went out of his way to make sure I felt comfortable with all the dials and buttons and advanced safety features of my newly purchased Subaru. Mike assisted with the tag and title process and the entire experience was the most pleasant car buying experience I have ever had. Everyone I dealt with at Subaru of Gwinnett was friendly, positive, professional, and seemed to enjoy their job and it was impressive that almost everyone in this Subaru dealership was a Subaru owner. This is an organization deserving of a five star rating! More

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Enjoying my new Outback First met Lance via the internet, with some online messaging back and forth. Arranged for my first visit to dealership - Lance had a Forrester and an First met Lance via the internet, with some online messaging back and forth. Arranged for my first visit to dealership - Lance had a Forrester and an Outback ready and waiting for comparison test drives. Decided I preferred the Outback, but did a little more looking at other brands before finally returning to the dealership. Lance had an Outback with roughly the equipment I would want ready and waiting for a final test. Ordered an Outback through Lance to get it just the way I wanted it. When I went to pick it up, Lance had it cleaned up, my requested dealer-installed options on it and parked right by the door. Lance helped me get a good trade-in allowance on my old car, too. In summary, Lance is one of those American businessmen who enjoy years of "being lucky" - through hard work, attention to detail and follow-through. More

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