Lance Johnson

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Tracy! We appreciate your continued trust, and we thank you for your kind words. We look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

At Maus Nissan, we love our customers, and we're glad that it shows, Leona! We appreciate your continued trust, and thank you for your kind words! We are thrilled that you are so happy, and look forward to serving you for life - so let us know if there's ever anything we can do for you! Thanks for b eing such an important part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for the 5-Stars and kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - thanks for recognizing them! We are pleased that you are so happy, and look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Lee! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We are thrilled that you are so happy, and we look forward to serving you for life, so please let us know if there's ever anything we can do for you. Thanks for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Denice! We appreciate your continued trust, and we thank you for your kind words. We are thrilled that you are so happy with us and we look forward to serving you for life - so please let us know if there is ever anything we can do for you! Thanks for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

We care about deeply about the service we provide our guests, and that is why we were so disappointed to read about your recent experience. We sincerely apologize for all of your frustrations around this visit. A mistake was made after maintenance was completed - the advisor forgot to send the vehicle out to be fully detailed, as was originally requested. We understand that this mistake is exceptionally inconvenient for you, as you live nearly 2 hours away from our store. We are reviewing what transpired with our cashier, but please know that no one should ever have been rude, and we strive to treat all of our guests like family. This matter will be addressed, internally. We were happy to refund your your money on the spot, and though you declined our later offer - it still stands that we will detail your car at no cost, and to drop it off to you, for the inconvenience. We will be in touch to see if there's anything more we can do to make this right. Again, our apologies for your time considered wasted. Please let us know if you have any other questions, and we will be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan responded

At Maus Nissan, we love our customers, and glad that it shows! We appreciate your continued trust, and we thank you for taking the time to share your experience! Please let us know if there's ever anything we can do for you, and we'll be ready and happy to help! Thanks for being a part of our Maus Family, and have a blessed day! Sincerely, Maus Nissan Management

Maus Nissan responded

At Maus Nissan, we love our customers, and glad that it shows! Please let us know if there's ever anything we can do for you, and we'll be happy to help! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Larry! We appreciate your continued trust, and we thank you for taking the time to leave us this review. Sal is phenomenal - thank you for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Norma! We appreciate your continued trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDifference! We are thrilled that you are so happy, and look forward to serving you for years to come - so let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138