Lance Hopkins | Page 15

Great service staff The staff at fucillo are great always help me out when I'm in a tought spot with my vehicle. The staff are extremely friendly and pleasant. The staff at fucillo are great always help me out when I'm in a tought spot with my vehicle. The staff are extremely friendly and pleasant. More

by THEKIDNEXTDOOR2008 Verified Customer Verified Customer

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Negligent response, negligent service My Jeep Wrangler (which was purchased brand new with 0 miles), started having issues with popping out of reverse within the first two months of owners My Jeep Wrangler (which was purchased brand new with 0 miles), started having issues with popping out of reverse within the first two months of ownership. I brought it in for it’s first oil change and told the service center that I’d like it looked at for that issue as well. I was promptly informed by the service center staff that this was a “common issue” amongst manual Jeep wranglers not to worry but they’d document it. Another oil change came and went and the popping out of gear became more frequent so I told service center staff this, they claimed it wasn’t replicating the issue while it was there and was again told not to worry. This continued for another year or so and then it started popping out of 4th gear while driving. and the problem remained consistent with reverse. So I finally called the service center and tell them the Jeep has to be looked at, it’s now a safety issue popping out of gear at 50 miles and hour with kids in the car. I was in Ft Jackson, SC at basic training and my husband was here in NY with our kids and we only have one car so we needed a loaner. For three months I called (now having been relocated to Ft Benning in GA for Officer Candidate school for the Army), my husband called, and no one ever called us back aside from one call back from our assigned service rep, Lance, to continue telling us to call back that “for sure” there would be a loaner coming up available soon. Finally after three months and a near serious accident later, a loaner became available and my husband was able to drop off our Jeep at Fuccillo Amsterdam to be looked at, Lance stated that Fuccillo would call to let us know what was going on. Oh and the loaner we wait d three months for was given to my husband with a half tank of gas and the low tire pressure light on. A week and a half went by and we heard nothing, so my husband called and was told they hadn’t been able to start on the Jeep because hey we’re backed up but they would call us that Friday to let us know progress. Friday came and went and as usual no one called us. Finally the following Tuesday, the day I graduated from Officer Candidiate school (now marking 5 plus months that I’ve been gone and my husband has been dealing with Fuccillo on his own trying to get my Jeep fixed), we got a call that the Amsterdam service center is still so backed up that they are going to be taking my Jeep to another Fuccillo dealership for service and we’ll be working with yet another service rep. Still haven’t actually heard from the new rep and it is now Friday. The service center in Amsterdam is negligent at best, first telling me that a Jeep popping out of gear is “common” (I may be a woman but I was not born yesterday), continuously telling us they’d call us back, only ever calling once in three months, and now that they have the Jeep to fix it is going to take another substantial period to get it fixed. This has hands down been the worst experience with a dealership my husband and I have ever had. Throughout all of this I have been away at training for the Army, my husband has been having to go away to training for the Army and trying to maintain transportation for our kids and working full time. Fuccillo is unhelpful and fairly useless in trying to offer any service support to its customers especially when we are in a crucial situation needing a safe, reliable vehicle. More

by SAM424576 Verified Customer Verified Customer

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Exceptional Service We were enroute Philadelphia to Speculator, NY, when an issue developed with our Dodge Ram, at 5:05pm on August 29. Lance Hopkins, alone in the depart We were enroute Philadelphia to Speculator, NY, when an issue developed with our Dodge Ram, at 5:05pm on August 29. Lance Hopkins, alone in the department just after hours, stepped up to help. Professional, understanding and eager to assist, he road tested the vehicle, confirmed the problem and committed to solve it the next morning. Our timeline was critical. It was Labor Day weekend. We were traveling in two vehicles, our suv and the truck, getting our son to college that weekend, no time to spare. Lance performed exactly as promised. We were able after an overnight stay to continue, all in perfect order. Many grateful thanks to service beyond just ordinary. More

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FANTASTIC!!!! Absolutely fantastic was closing in an hour and took us write in. Absolutely outstanding customer service!! Definitely will go back again!! Lance was Absolutely fantastic was closing in an hour and took us write in. Absolutely outstanding customer service!! Definitely will go back again!! Lance was amazing and fantastic thank you More

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Great Service! I started hearing clunking in my car and freaked. I called to see if I could bring my Compass up to them and he said absolutely, bring it right up. I I started hearing clunking in my car and freaked. I called to see if I could bring my Compass up to them and he said absolutely, bring it right up. I did, they heard it, got it right in, fixed it, and called me to tell me I was all set. I didn't feel like an inconvenience at all. The Jeep is perfect! Lance is perfect! A+++ service. Thanks a million guys. More

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Helpful and straight forward Estimate was thorough and explained well by john...work was professional and completed timely and all services were provided that Lance detailed when Estimate was thorough and explained well by john...work was professional and completed timely and all services were provided that Lance detailed when vehicle was picked up More

by rhoefs Verified Customer Verified Customer

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Very friendly Great customer service , very fast a d friendly sales team. Team made very easy to want to buy a new vehicle and I got the one I wanted Great customer service , very fast a d friendly sales team. Team made very easy to want to buy a new vehicle and I got the one I wanted More

by MARCUSAVH13 Verified Customer Verified Customer

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great service,gave me a loner car while they worked on mine. I live in Baldwinsville N.Y. and they were willing to deliver my truck to me there after they were done with it because it had to stay over night.I wa I live in Baldwinsville N.Y. and they were willing to deliver my truck to me there after they were done with it because it had to stay over night.I was amazed they where willing to do that. More

by DCOLE08 Verified Customer Verified Customer

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new truck purchase The people are great to deal with are very helpful. Nivet is always the first out the door to greet me and does whatever he can to make sure I'm satis The people are great to deal with are very helpful. Nivet is always the first out the door to greet me and does whatever he can to make sure I'm satisfied.Wayel is always ready to assure you get the best deal. More

by JADK79 Verified Customer Verified Customer

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Great I appreciate the help from Lance, He was awesome!! My service was done in a timely manner and all issues were thoroughly discussed with me. Thank y I appreciate the help from Lance, He was awesome!! My service was done in a timely manner and all issues were thoroughly discussed with me. Thank you Lance More

by KZOTTA Verified Customer Verified Customer

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