Lance Gentry | Page 8

Holm Automotive Center Inc responded

Thank you for your review. We are happy to hear that Lance was "on the ball" and that your issue was resolved as you had hoped. Our team is determined to provide excellent service and your feedback is a testament to that. We appreciate you choosing Holm Automotive and look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the excellent feedback. We are so pleased to hear that you find our team understanding and knowledgeable. Our mission is to build meaningful relationships based on Trust and your comments about our transparency and communication show that we are succeeding. We appreciate you choosing Holm Automotive and we'll be sure to share your kind words with Lance. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the wonderful review! We are so glad to hear that we were able to get your car serviced quickly and that it was ready for your vacation ahead of schedule. We understand the importance of your travel plans and were happy to help. Our team is determined to deliver exceptional service, and your feedback lets us know we are succeeding. We hope you had a fantastic vacation! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the excellent feedback. We are so happy to hear that our team was friendly and focused on the services you requested. Our mission is to create meaningful relationships based on Trust, and that includes listening to your needs without pressuring you. We are glad we could get you back on the road with a friendly smile. We'll be sure to pass along your kind words to Lance. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your excellent five-star review! We're so pleased to hear you were greeted promptly and that your car was serviced quickly, getting you in and out in a short amount of time. Your feedback perfectly highlights our commitment to Customer Care and efficiency. We are always quick and do a thorough job, and we're very willing to be concerned about your wants and needs. It's wonderful that Lance Gentry and the team provided you with such a smooth and timely experience. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for sharing your experience! We're so glad we could assist you when you were traveling, especially after your initial difficulty finding service elsewhere. It's wonderful to hear that Jamie was able to work you in and that Lance greeted you, leading to your truck being fixed the very next morning. Your story truly highlights our commitment to Customer Care and Concern for Others. We understand that vehicle troubles on the road can be incredibly stressful, and our team is determined to help. Jamie's flexibility and the prompt service you received demonstrate our dedication to being quick and doing a thorough job, always willing to be concerned about your wants and needs. We're delighted to know you found our team wonderful and that we could help you get back on your way. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your feedback! We're glad to hear that Lance Gentry addressed your issue effectively and provided you with a clear explanation. It's fantastic to know that your experience was even better than your oil change visit! Lance's commitment to clearly explaining things and resolving issues highlights our core value of Customer Care and our dedication to ensuring you understand the service performed. We are always quick and do a thorough job, and very willing to be concerned about your wants and needs. We appreciate you choosing Holm Automotive, and we're happy we could improve your experience. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're so pleased to hear that you always enjoy the service and care your automobile receives to keep it up to date. It's also great to know that our agents are always friendly and accommodating. Your experience truly reflects our dedication to Customer Care and our mission to create meaningful relationships based on Trust and Quality. We are always quick and do a thorough job, and we are very willing to be concerned about your wants and needs. Our team strives to excel in providing attentive and friendly service to ensure your vehicle is well-maintained and you feel well-cared for. We appreciate your kind words and look forward to continuing to provide you with excellent service. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

What a fantastic review – thank you! We're thrilled to hear you found our team polite and helpful, and that you're loving your car. We pride ourselves on being quick with service jobs while maintaining our high standards of workmanship, so it's great to know that was your experience. Our team's dedication to customer care really shines through in your comments. We appreciate you recommending us and recognizing Carter Taplin, Cedric Salas, and Lance Gentry! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you so much for sharing your experience with us! We understand how stressful it can be to have vehicle issues while traveling, especially when pulling a camper. We are incredibly pleased that our team was able to work you in so promptly and dedicate the time needed to diagnose and fix the regeneration issue on your GMC pickup. Providing you with a loaner car was our pleasure, as we believe in demonstrating concern for others and ensuring our customers are comfortable while we work diligently. It's fantastic to hear that our diesel technician's workmanship was excellent and that the problem appears resolved, getting you safely back on the road to continue your journey to Colorado. We're truly grateful you chose Holm Automotive Center when you needed help the most. Sincerely, the Holm Automotive Team of Abilene