Lance Gentry

Holm Automotive Center Inc responded

Thank you, nslattery, for your wonderful feedback! We are so glad to hear that you have been doing business with Holm for years. We deeply value your long-term loyalty and trust. It is fantastic to know that you find all of our employees very friendly and that you consider our Service Department top-notch. Providing exceptional service and creating a welcoming atmosphere are central to our values. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, dstormer12, for the excellent 5-star review! We are thrilled to hear that we provided great service and that our team was very courteous and willing to work with you on getting the warranty repair covered. Our goal is to make the process as seamless as possible, reflecting our commitment to Customer Care and Concern for Others. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We sincerely apologize, Dan and Linda, for the frustrating experience that led to your 2-star rating. We understand you felt we were trying to sell new tires instead of simply fixing your two low tires, which resulted in you taking your business elsewhere. We are truly sorry for that miscommunication. We value your feedback greatly, and we want to ensure we fully understand what happened to cause this situation. Our team has been unable to locate your service record using the name provided, and we need a few more details to investigate your specific visit and resolve your concerns. Please reach out to our Fixed Operations Director, Gary Hasselman, directly at 785-200-9383. He would appreciate the opportunity to discuss your experience personally, address why a tire repair was not immediately recommended, and correct any impression that we were prioritizing a sale over honest service. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Beckysutterfield, for the excellent 5-star review! We are thrilled to hear that your experience was friendly and fast. We are especially pleased that even though you arrived early, you were greeted and your vehicle was taken and started immediately—that efficiency is what we strive for in our Customer Care. We appreciate you recognizing Lance Gentry and choosing Holm Automotive Center for your service needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, mcc_dee, for the excellent 5-star review! We are delighted to hear that the customer service was excellent and that the service was completed in a timely manner. We especially appreciate your recognition of Gary (Hasselman) for keeping you informed and being very courteous. Clear communication and efficiency are vital to our commitment to Customer Care. We look forward to seeing you back and appreciate you choosing us for your service needs! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Arnold Schmidtberger, for the excellent 5-star review! We are delighted to hear that both your Service visit was well done and your body shop appointment was timely and handled well. We strive to ensure smooth and high-quality service across all our departments. Your feedback confirms our commitment to providing seamless and efficient Customer Care. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.