Service team and repair shop is outstanding.
They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates.
They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates.
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by Rhsboston
Service Price Transparency
Mar 03, 2025 -
BMW of Shrewsbury responded
We're delighted to hear that you appreciate the video inspections and text updates from our service team at BMW of Shrewsbury. Thank you for recognizing their outstanding work!
Recently had Brake service on my car.
Lance Gendron in service department was extremely helpful as always!Lance is a great asset to this dealership!
Lance Gendron in service department was extremely helpful as always!Lance is a great asset to this dealership!
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by JGill
Service Price Transparency
Feb 21, 2025 -
BMW of Shrewsbury responded
JGill, we're delighted to hear that Lance provided exceptional service during your visit at BMW of Shrewsbury. We appreciate your kind words and look forward to assisting you again in the future!
Lance always keeps me up to date with my car needs.
Lance is always 100% customer service
Lance is always 100% customer service
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by debdan1994
Service Price Transparency
Feb 17, 2025 -
BMW of Shrewsbury responded
Thanks for leaving BMW of Shrewsbury a five-star review! We are happy to hear that Lance was helpful and provided excellent service.
I love the customer service that BMW of Shrewsbury have
to offer,lance my service representative,is one of the best service representatives,in my view,he goes above and beyond ,to make things right.
to offer,lance my service representative,is one of the best service representatives,in my view,he goes above and beyond ,to make things right.
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by Dave
Service Price Transparency
Feb 17, 2025 -
BMW of Shrewsbury responded
Dave, we're delighted to hear that Lance provided exceptional service during your visit to BMW of Shrewsbury. Thank you for sharing your positive experience with us!
Great communication throughout the appointment.
Lance clearly explained the work that was completed. Very professional.
Lance clearly explained the work that was completed. Very professional.
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by Kate
Service Price Transparency
Feb 13, 2025 -
BMW of Shrewsbury responded
Kate, we're delighted to hear that Lance provided clear communication and professionalism during your visit at BMW of Shrewsbury. Thank you for sharing your experience!
The service and tech was great but I don’t like the way
they sent me a coupon to get a car wash. The luxury car dealership should do washed and vacuumed like was years before.
they sent me a coupon to get a car wash. The luxury car dealership should do washed and vacuumed like was years before.
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by demark62
Service Price Transparency
Feb 12, 2025 -
BMW of Shrewsbury responded
Thank you for sharing your feedback with us. We're glad to hear that the service and tech met your expectations at BMW of Shrewsbury, but we apologize if our current car wash policy didn't meet past experiences. Your input is valuable, and we'll certainly take it into consideration moving forward!
Great service, always polite and courteous.
The appointments are always on time with minimum waiting
The appointments are always on time with minimum waiting
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by mglavin60
Service Price Transparency
Feb 05, 2025 -
BMW of Shrewsbury responded
Thank you for sharing your experience with BMW of Shrewsbury! We're delighted to hear that our team provided timely and courteous service. We look forward to serving you again in the future!
Excellent service from BMW of Shrewsbury.
Lance and team were knowledgeable, friendly and kept me updated throughout the process.
Lance and team were knowledgeable, friendly and kept me updated throughout the process.
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by Dkilgour87
Service Price Transparency
Feb 03, 2025 -
BMW of Shrewsbury responded
We're delighted to hear that Lance and the team provided you with excellent service at BMW of Shrewsbury. Thanks for sharing your experience!
Professional, clean, quality service.
Went above and beyond to answer my questions about the service.
Went above and beyond to answer my questions about the service.
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by fj.donino
Service Price Transparency
Jan 27, 2025 -
BMW of Shrewsbury responded
Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Shrewsbury provided professional and quality service. If you have any more questions, feel free to reach out anytime!
Lance my service advisor is very professional and he
helped to resolve my issues and cont
helped to resolve my issues and cont
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by Dave
Service Price Transparency
Jan 27, 2025 -
BMW of Shrewsbury responded
Hi Dave, thanks so much for taking the time to leave BMW of Shrewsbury a great review of Lance!
Jan 28, 2025 -
Dave responded
You’re welcome, keep do a great job.
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