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Kylie Lima

Overview Reviews (39) Inventory (186)

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Kylie Lima

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Kylie Lima

Service Advisor

Dick’s CJDR of Wilsonville

25600 SW Parkway Center Dr
Wilsonville, OR 97070

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4.6

39 Reviews

Overview Reviews (39) Inventory (186)

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4.6

39 Reviews

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39 Reviews of Kylie Lima

December 09, 2024

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Employee Rating

Dealer recommended services that were not suggested in the maintenance manual. This is extremely misleading and unethical and I will not be back. the maintenance manual. This is extremely misleading and unethical and I will not be back. More

by howiefamily

Verified Customer

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Recommend Dealer

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Dec 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your concerns with us. We appreciate your feedback regarding the services recommended during your visit to Dick's Chrysler Jeep Dodge of Wilsonville. It's important to us that our customers feel confident in the recommendations made. I encourage you to reach out to me directly to discuss your experience further. Your satisfaction is vital, and we would like the opportunity to address your concerns. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 09, 2024

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I am excited I was able to get my passenger headlight fixed I was advised it may take a few hours because I didn't have an appointment. They quickly got me in and out . Thank you Bria, Kylie and Felicia fixed I was advised it may take a few hours because I didn't have an appointment. They quickly got me in and out . Thank you Bria, Kylie and Felicia for all your help and kindness. Thanks for taking my concern about getting a ticket seriously. Thanks Bria for making sure the part was ordered and provided great direction on what I needed to do. Thanks for all you do. HAPPY HOLIDAYS More

by Chudgson76

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Felicia and Brea

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Dec 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at Dick's Chrysler Jeep Dodge of Wilsonville, especially with Bria, Kylie, and Felicia. It's great to know that we could help you with your passenger headlight quickly and address your concerns effectively. We truly appreciate your kind words and hope you have a fantastic holiday season! We look forward to seeing you again. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 03, 2024

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Employee Rating

Awesome experience. Friendly staff. Walked me through many options, took everything I said into consideration. Friendly staff. Walked me through many options, took everything I said into consideration. More

by robitzm

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tarek Eldeeb

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Dec 05, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! We're thrilled to hear you had an awesome experience at Dick's Chrysler Jeep Dodge of Wilsonville. Our team truly values understanding our customers' needs and providing options that suit them best. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 22, 2024

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Very friendly and had it done fast. They even rotated the tires that wasn’t on the appointment. They even rotated the tires that wasn’t on the appointment. More

by firebirdsafarii

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 25, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience at Dick's Chrysler Jeep Dodge of Wilsonville. It’s great that our team was able to assist you quickly and even take care of the tire rotation. We appreciate your trust in us and look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 22, 2024

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Very reputable dealership in the PNW, huge selection of vehicles, and close to I-5 makes it easy for customers to view and purchase from their dealership. vehicles, and close to I-5 makes it easy for customers to view and purchase from their dealership. More

by walkertvari

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 25, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We appreciate your feedback about Dick's Chrysler Jeep Dodge of Wilsonville and are thrilled to hear you found our selection and location convenient. We strive to provide the best experience for our customers and hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 21, 2024

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They got me right in for an oil change without an appointment. Outstanding service and staff. appointment. Outstanding service and staff. More

by mbhill2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 22, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We’re thrilled to hear that you received outstanding service at Dick's Chrysler Jeep Dodge of Wilsonville, especially with your oil change. Our team aims to provide prompt and efficient service, and we appreciate you recognizing their efforts. We look forward to seeing you again for your next visit! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 14, 2024

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Clear communication, nice service, fair price, I would like to recommend to my friends when they have needs. like to recommend to my friends when they have needs. More

by susanhuangp

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced clear communication, nice service, and fair pricing at Dick's Chrysler Jeep Dodge of Wilsonville. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 14, 2024

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The staff is friendly, helpful and they keep you updated regarding the work being done. regarding the work being done. More

by barb022762

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We’re thrilled to hear that you found our staff at Dick's Chrysler Jeep Dodge of Wilsonville to be friendly and helpful, and that you appreciated the updates throughout the process. We strive to provide excellent service and look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 06, 2024

Dealership Rating

Employee Rating

Kylie was very personable and helpful during my recent appointment to your business. Thanks Sue appointment to your business. Thanks Sue More

by mcdiarmid2014

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm thrilled to hear that Kylie was personable and helpful during your visit to Dick's Chrysler Jeep Dodge of Wilsonville. I appreciate your kind words and hope to see you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 05, 2024

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Employee Rating

Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why. More

by aphilp00

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Steve Ruff, Drew Pierce, Tyler George, Eric Austin, Michael Kinney, Kassidy Donado

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Nov 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your concerns regarding the unexpected price increase during your service at Dick's Chrysler Jeep Dodge of Wilsonville. Your feedback is important, and I would like the opportunity to address this issue directly. Please feel free to contact me so we can discuss this further. Thank you for bringing this to my attention. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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