Kyle Eddy
Kyle Eddy at Ken Ganley Kia Mentor
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Kyle Eddy

Express Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.6
62 Reviews
4.6

62 Reviews

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62 Reviews of Kyle Eddy

April 16, 2025

Dealership Rating
Employee Rating

Professional, prompt, courteous but rather expensive. That is all I have to say. Conveniently located More

by Justa_road_dad
Service Price Transparency
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Recommend Dealer
Yes
Apr 17, 2025

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2025

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Employee Rating

They were very friendly and kept you aware of the waiting for the vehicle thanks More

by mscoleone88
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2025

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

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Employee Rating

Always great customer service and very helpful. They have a answer to everything I asked More

by J
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Recommend Dealer
Yes
Mar 14, 2025

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

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Everyone was friendly and polite. Service that was done was great. I’ve never had a problem. More

by claudiaprimeau
Service Price Transparency
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Recommend Dealer
Yes
Feb 28, 2025

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2025

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Everyone here is very friendly. They got me right in and had my car ready in a timely matter. They made sure I knew everything that was going to be done. More

by Kim
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Recommend Dealer
Yes
Feb 27, 2025

Ken Ganley Kia Mentor responded

Hi Kim, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 23, 2025

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They were very prompt with service and professional. Was given personal attention and kept informed of progress of my services More

by Bpattty07
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2025

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Employee Rating

Top shelf service and beyond professional. It’s just the pricing that keeps this from being a perfect score. Higher pricing is expected at dealerships. But pricing here seems a bit excessive. More

by Bof3820
Service Price Transparency
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Recommend Dealer
Yes
Feb 21, 2025

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 09, 2025

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Employee Rating

I appreciated NATE’s customer service skills on the phone an through my entire process. He got me right in, for my time of need. KYLE is also kind, I’ve worked with him twice now. More

by dtakacs08
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nate Ferris

Feb 13, 2025

Ken Ganley Kia Mentor responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2025

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Employee Rating

I took my daughter’s car in today to get a an oil change…no issues there. Got called to come pick it up. Got there and they cannot find the keys. Then they cannot find the car. Then they asked me More

by Randy Sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 01, 2025

Ken Ganley Kia Mentor responded

Hi Randy, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We want to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will contact you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 27, 2025

Dealership Rating
Employee Rating

Very kind and knowledgeable professionals. They explained what my car needed in detail for me. More

by colby765
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

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