Kyle Dorfler

I got what I wanted and was able to leave. My questions and concerns were addressed in a timely manner. My questions and concerns were addressed in a timely manner. More

by THEGN Verified Customer Verified Customer

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I came in to trade in a Mazda 2023 CX-9 for a new vechile. I told Kyle what I didn't like about the CX-9 and he assisted me in choosing a different vechile that would fit my needs better. I choose a vechile. I told Kyle what I didn't like about the CX-9 and he assisted me in choosing a different vechile that would fit my needs better. I choose a Hybrid CX-50 and I absolutely love it. Kyle and the dealership made the purchasing process a pleasure. It's been a few days and I am already getting 27 miles to the gallon. When I hit the 38 miles to the gallon I will be thrilled. I will definitely refer people I know to Russ Darrow Mazda and Kyle Dorfler. More

by TNEUPERT2009 Verified Customer Verified Customer

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I have only owned Mazda since 2016. The CX5 has met all our needs. A well-made vehicle. Regular maintenance and very reliable. Smooth ride with many practical safety features. Love i The CX5 has met all our needs. A well-made vehicle. Regular maintenance and very reliable. Smooth ride with many practical safety features. Love it! More

by JOHNTWHALEN Verified Customer Verified Customer

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Kyle was very helpful and patient with all our questions. He had a very friendly energy and was knowledgeable about the vehicle He had a very friendly energy and was knowledgeable about the vehicle More

by Paula Verified Customer Verified Customer

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I worked with Kyle. He was patient and answered all my questions. He followed up with me after I took the car home. He was very attentive and I felt he answered all my q He was patient and answered all my questions. He followed up with me after I took the car home. He was very attentive and I felt he answered all my questions! Everyone was incredibly nice! More

by LISA.LDOG Verified Customer Verified Customer

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Our appointment was for 6:00. There was one of the finance guys that was got sick that day so we waited our turn. Staff was sorry and very appologetic regarding. It was no big dea There was one of the finance guys that was got sick that day so we waited our turn. Staff was sorry and very appologetic regarding. It was no big deal things happen and that's life. Kyle was great went above and beyond to make sure we comfortable and ok. My daughter wanted to test drive a CX 90 when we were waiting for our new car and Kyle made it happen. Looking forward to many years with our CX 50 and Russ Darrow. Love our new car. More

by KASEYBT Verified Customer Verified Customer

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This is the 3rd car we have bought here, and all experiences have been outstanding--great deals and personalities with whom we have worked. Kyle is exceptional and a pleasure to work with--very cal experiences have been outstanding--great deals and personalities with whom we have worked. Kyle is exceptional and a pleasure to work with--very calm, polite, relaxed and competent in all ways. Well done! More

by D.DAN.BROWN Verified Customer Verified Customer

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I am writing to share my recent and disappointing experience at Russ Darrow Mazda on the Beltline in Madison. On July 10th around 11:50 AM, my father-in-law—who is a senior citizen and a disabled experience at Russ Darrow Mazda on the Beltline in Madison. On July 10th around 11:50 AM, my father-in-law—who is a senior citizen and a disabled veteran—and I visited the dealership to look at a car. After a test drive and some initial discussions with the salesperson, Tony, we began the paperwork and negotiations. During the process, a female staff member mentioned that another customer was scheduled to come see the same car in about an hour and a half. Despite this, we continued with the negotiations, working closely with both her and another manager named Dan. After some back and forth, we made the decision to purchase the vehicle. At the very last minute, however, the manager returned and told us that the car had been sold to someone else. We were shocked and deeply disappointed. We had been at the dealership for over three hours and were the first ones to show interest in the car. If someone else had already placed a hold or was in line ahead of us, why waste our time? And if we were first, why sell the car to someone else? This experience was especially upsetting given that my father-in-law, a disabled veteran who served this country, was treated with such disrespect by the staff. The actions of the team at Russ Darrow Mazda were not only unprofessional but unethical. At one point, when we asked for an explanation, the general manager simply said it was a "miscommunication." If there was truly a miscommunication, then that speaks to a larger issue of poor internal coordination and customer service. In reality, it felt more like we were manipulated and played. Creating a high-pressure, chaotic environment and pitting customers against one another is unacceptable. If the staff at Russ Darrow Mazda cannot communicate with each other, they should not be in a position to serve the public—especially when dealing with vulnerable individuals like elderly veterans. This was my experience, and I plan to file a formal complaint. I also intend to share this story with others to prevent similar situations. I strongly advise against buying a car from Russ Darrow Mazda in Madison. No one—especially someone who served this country—deserves to be treated this way. More

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Adapted to what I needed in a vehicle. Appreciate the fact that they didn’t push for anything extra like services for the car. Appreciate the fact that they didn’t push for anything extra like services for the car. More

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Kyle was awesome as usual. This is our 5th car we purchased with Kyle helping us. He is very patient and very thorough explaining things. This is our 5th car we purchased with Kyle helping us. He is very patient and very thorough explaining things. More

by 1179JCKREBS Verified Customer Verified Customer

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