Very professional, very straightforward and forthcoming,
was given a loaner while my car was in the shop. Thank you very much
was given a loaner while my car was in the shop. Thank you very much
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by ansh.anand
Verified Customer
Verified Customer
Other Employees Tagged:
Kristy Michaud
Jun 13, 2026 -
Key GMC of Rochester responded
It’s wonderful to know our team’s professional and transparent approach during your GMC Yukon service met your expectations. Providing a loaner vehicle is one way we aim to keep you moving and we’re glad it helped. Kristy appreciates your kind words and we look forward to assisting you again.
Experience the Key Difference
They did not complete the service as required.
I asked twi e to make sure zero grease fittings your done. And the 9 grease fittings on my 2025 2500hd SLT 6.6l was not done.
I asked twi e to make sure zero grease fittings your done. And the 9 grease fittings on my 2025 2500hd SLT 6.6l was not done.
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by stevenray74
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2026 -
Key GMC of Rochester responded
Thank you for this feedback. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around.
Always top notch!
Great customer service and I am always able to get my vehicle looked at in a timely manner.
Great customer service and I am always able to get my vehicle looked at in a timely manner.
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by Strummies
Verified Customer
Verified Customer
Other Employees Tagged:
Kristy Michaud
Jun 11, 2026 -
Key GMC of Rochester responded
How nice to hear our team provided prompt service for your Ford Escape. Kristy appreciates knowing you found our customer service outstanding each visit. We look forward to assisting you again soon.
Experience the Key Difference
Courteous understanding professionalism at its best.
Would highly recommend Kristi is the absolute best service advisor in the business
Would highly recommend Kristi is the absolute best service advisor in the business
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by Pabby35
Verified Customer
Verified Customer
Other Employees Tagged:
Kristy Michaud
Service was excellent, nice waiting room, Everyone was
extremely friendly . A very pleasant experience. Will recommend.
extremely friendly . A very pleasant experience. Will recommend.
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by Z382372
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2026 -
Key GMC of Rochester responded
Thank you for sharing your positive experience with our service and waiting room. Kristy is delighted to hear you felt welcomed and appreciates your recommendation. We look forward to caring for your GMC Sierra 1500 again.
Experience the Key Difference
From my experience with working with Key GMC of Rochester
is that they have a great staff of people who are dedicated to helping their customers with their needs and repairs
is that they have a great staff of people who are dedicated to helping their customers with their needs and repairs
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by NOEMAI0
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Key GMC of Rochester responded
We appreciate you taking the time to highlight your service experience on your GMC Sierra 1500. Our dedicated staff strives to ensure every repair meets customer needs with attention and care. We look forward to helping you again in the future.
Experience the Key Difference
Excellent customer service.
Greeted immediately by William, continuous excellent communication, and service as expected, prompt, efficient, friendly, and good value.
Greeted immediately by William, continuous excellent communication, and service as expected, prompt, efficient, friendly, and good value.
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by OZOWENS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
William
Jun 08, 2026 -
Key GMC of Rochester responded
It’s wonderful to hear our service team provided an immediate greeting, clear updates, and efficient care for your GMC Sierra 1500. Our staff, including Kristy, is delighted the process felt friendly and offered good value. Thank you for sharing your experience.
Experience the Key Difference
Kristy is excellent service rep.
..she makes a very positive impression and impact. Cannot be more pleased with work completed
..she makes a very positive impression and impact. Cannot be more pleased with work completed
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by dls0
Verified Customer
Verified Customer
Other Employees Tagged:
Kristy Michaud
Jun 07, 2026 -
Key GMC of Rochester responded
It’s wonderful to hear that Kristy made such a positive impression during your GMC Acadia service. We’re glad you’re so pleased with the work completed. Thank you for sharing your feedback.
Experience the Key Difference
Everyone was attentive and Courteous.
My Problem was resolved with no issues. Kristy is perfect forthat job
My Problem was resolved with no issues. Kristy is perfect forthat job
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by Cbrenaud
Verified Customer
Verified Customer
Other Employees Tagged:
Kristy Michaud
Jun 06, 2026 -
Key GMC of Rochester responded
It’s fantastic to hear that our team provided attentive and courteous service. Kristy will be delighted to know her efforts helped resolve your GMC Terrain’s issue smoothly. Thank you for trusting us with your vehicle.
Experience the Key Difference
I appreciate the service department warrantying the work
that they last year. The service rep I dealt with was helpful and friendly.
that they last year. The service rep I dealt with was helpful and friendly.
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by NO52
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Key GMC of Rochester responded
Thank you for sharing your experience with our service department. We’re happy to know you felt assured by having last year’s work warrantied and that our service rep provided friendly and helpful assistance. We look forward to serving your Chevrolet 1500 again.
Experience the Key Difference
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