Kristy Michaud | Page 2

Key GMC of Rochester responded

It’s great to hear our check-in and check-out process was quick and that everyone was friendly. Kristy appreciated the opportunity to listen to your concerns and give your vehicle the attention it needed. Thank you for trusting us with your Kia Sorento. Experience the Key Difference

Key GMC of Rochester responded

We’re pleased our service manager could fit your Buick Encore GX in for a next-day appointment. It’s great the work was completed about three hours after you dropped it off at 8 AM. Kristy looks forward to helping with any future service needs. Experience the Key Difference

Key GMC of Rochester responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Key GMC of Rochester responded

Thank you for choosing us for your Buick Encore GX service. We’re glad our team provided a clear diagnostic and got you scheduled at the earliest opportunity. We appreciate your feedback and look forward to assisting you again. Experience the Key Difference

Key GMC of Rochester responded

What a pleasure to hear our team could fit your GMC Canyon in quickly and resolve the issue efficiently. Your five-star rating truly brightens our day. Thank you for sharing your experience! Experience the Key Difference

Key GMC of Rochester responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Key GMC of Rochester responded

Kristy and our service team are thrilled to hear your GMC Yukon was serviced more quickly than expected. We appreciate your feedback and look forward to assisting you again. Experience the Key Difference

Key GMC of Rochester responded

Thank you for recognizing how our staff worked together to keep you informed during your Toyota Tundra service. Kristy was glad to guide you through each step of the process. We look forward to helping with your next service visit. Experience the Key Difference

Key GMC of Rochester responded

Thank you for noting how we managed to fit your Chevrolet in early and keep you informed throughout the visit. Kristy is delighted you found our team friendly and efficient. Experience the Key Difference

Key GMC of Rochester responded

Thank you for your five-star review. We’re glad our service team helps you feel covered and secure in your Nissan Pathfinder. Kristy appreciates your loyalty and looks forward to welcoming you back. Experience the Key Difference