Tony Honda

Our experience with Jake Amadeo at Tony Honda Waipio was outstanding! From the moment we got there he was welcoming, friendly, and made us feel at ease. Our test drive was fun, and he was upfront about ever outstanding! From the moment we got there he was welcoming, friendly, and made us feel at ease. Our test drive was fun, and he was upfront about everything, guiding us smoothly through the purchase process. We upgraded from an older minivan to a 2018 Honda Pilot, and I couldn’t be happier! Jake’s great personality and awesome customer service made all the difference. We’ll definitely be back for future car purchases and have already recommended him to our family and friends. Mahalo Jake, for making this such a great experience! More

I tried contacting the Service Department twice online and they never responded to me. All I wanted to know was whether they had done a proper job on my car. One of the jobs done on my car was a transmiss and they never responded to me. All I wanted to know was whether they had done a proper job on my car. One of the jobs done on my car was a transmission fluid change. Less than a week after they did work on my car, it breaks down and I had to get a new transmission installed at another auto repair shop. The shop discovered later upon repair that there was a lack of transmission fluid in the torque converter which indicated that it had caused my transmission failure. Like another reviewer mentioned on this review site, Tony Honda seems to not reply back to customers once they are already done working on your vehicle. Tony Honda, why make an online contact form available when you do not respond? After submitting the form, your site even says somebody would contact me back shortly. Also, although my service advisor, Kayelah, was professional and did her job when my car was getting fixed, she did not respond to me when I left her a voice message on the day my car broke down to call me back. Tony Honda, don't bother replying to this review and requesting for an opportunity to make things right with me. If you are truly serious about making things right, go back and check your online contact requests. You will find my case. More

AMAZING I worked with Luiz Jardini the process was so easy and when I say he’s genuinely the kindest person and really wants your best interest at heart he does. Jayce the finance manager is also so kin easy and when I say he’s genuinely the kindest person and really wants your best interest at heart he does. Jayce the finance manager is also so kind and explained everything very well ! Overall a 100/10 experience ! More

Horrible experience getting Tony Honda to honor a 6 year warranty purchased for $3,500. Use of the purchased vehicle was lost for months, with no loaner provided. Hundreds of dollars spent on rental cars. warranty purchased for $3,500. Use of the purchased vehicle was lost for months, with no loaner provided. Hundreds of dollars spent on rental cars. Vehicle is currently not running, still no loaner offered, still incurring rental costs. Noticed all 5 star reviews on this page. Wondering if this negative post will be visible. More

Happy New Year! I wanted to take a moment to highlight one of your outstanding Tony Honda employees, Iven Cunanan. I first met Iven in October when I was interested I wanted to take a moment to highlight one of your outstanding Tony Honda employees, Iven Cunanan. I first met Iven in October when I was interested in buying a NEW Honda HRV. I live on the Big Island, and while he is on Oahu, the sales process could not have been more seamless. He considered my needs and arranged for my old car (a Honda Accord) to be shipped from the Big Island to Oahu the same day my new car arrived in Kawaihae. It was a wonderful experience and one that I am grateful for. Fast forward to Friday. I was driving down the Kawaihae Road, and after turning the rear windshield defroster on, the back window spontaneously shattered. I immediately pulled over to the side of the road and set about calling Tony Honda Service in Kona after driving back home to place duct tape and a garbage bag over the rear window. I left messages for them and called multiple times, and unfortunately, I did not receive a response. Not knowing what to do, I began calling auto body dealers around the island, hoping someone might help me. As a last resort, I called Iven. I know that this is beyond his area of responsibility. Still, he answered my call immediately and heard my concerns, and after a few calls, I finally received a call back from Tony Honda in Kona, who advised me to come in right away. The rear windshield shattering is a known issue with Honda for the 2023 HRV and one they are now addressing. However, none of it would have been possible if it wasn't for Iven's responsive and caring manner in which he made phone calls on my behalf to rectify the situation. You have a Honda fan for life due to Iven Cunanan. With my deepest gratitude, Jaisy More

Best Dealership on Oahu, amazing service and very quick. Big thanks to the GM and salesman Jacob Amadeo!! Amazing people with a big heart. Thanks again Jacob. You won’t be disappointed purchasing a brand ne Big thanks to the GM and salesman Jacob Amadeo!! Amazing people with a big heart. Thanks again Jacob. You won’t be disappointed purchasing a brand new car with Jacob I promise. More

Allan is amazing! He treated us like family. At Tony Honda, Allan and his team made our car buying experience stress free and easy ! Highly recommend Tony Honda! T He treated us like family. At Tony Honda, Allan and his team made our car buying experience stress free and easy ! Highly recommend Tony Honda! They truly are a blessing. Many turned us down while they helped us find the perfect fit. We are thrilled and love our new Honda HR-V ! More