Kristi Griggs | Page 9

I’m extremely disappointed with Burlington Kia’s service and safety practices. This dealership has been the only place to service my car for 3 years, yet serious issues were handled poorly and disclosed lat and safety practices. This dealership has been the only place to service my car for 3 years, yet serious issues were handled poorly and disclosed late. A lug was stripped during a prior tire rotation and I wasn’t told until checkout during an oil change. I was then released in the rain with brakes at 0% because it was “too late” to fix, and told to schedule brakes later. At the brake appointment, they removed the lug and tried to send me out on 4 lugs, saying the other four were “fine.” After a later oil change, I developed a burning smell and a check engine light (P0441). New “issues” were suddenly mentioned that were not found on my previous multipoint inspection. When I asked the shop foreman why, he said each tech sees things differently, which is concerning since inspections should be standardized. There is no General Manager or on-site Service Manager, and the shop foreman was rude and dismissive. I now have to go to another Kia dealership to check behind their work because I no longer trust this location. The only positive experience was Service Advisor Eric Hicks, who was professional and did what he could. Unfortunately, systemic issues and lack of oversight make this location one I cannot recommend. More

by haley.williamson15 Verified Customer Verified Customer

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Fast and easy process. They got us out the door quickly and without any fuss They got us out the door quickly and without any fuss More

by kyle.d.holmquist Verified Customer Verified Customer

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I was very pleased with the service and professionalism at Burlington Kia! They made sure that I had everything I need and I left there with a beautiful 2025 Kia sold that I love so very much. And even whe at Burlington Kia! They made sure that I had everything I need and I left there with a beautiful 2025 Kia sold that I love so very much. And even when I took my carpet service they took care of everything! Thank you so much Burlington Kia for your awesome service and professionalism! Thank you Lance for being an amazing sales person! Happy Thanksgiving to all of you! 🦃 More

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I had a great experience. The staff was so friendly and not pushy at all. The staff was so friendly and not pushy at all. More

by jennnnwatson Verified Customer Verified Customer

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The only was, nobody called me about me car being ready. I had to call the service desk. I had to call the service desk. More

by joshuamom2008 Verified Customer Verified Customer

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People were nice to work with answered my questions helpful with helping me set up my phone in car and getting my insurance switched to the new car very nice people there helpful with helping me set up my phone in car and getting my insurance switched to the new car very nice people there More

by panthersriley Verified Customer Verified Customer

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It was great, the front desk was very helpful! There was some miscommunication and everything was handled There was some miscommunication and everything was handled More

by denny24 Verified Customer Verified Customer

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