Kristi Griggs | Page 10

Burlington Kia does not stand behind their product. The service manager and general manager were disingenuous to my complaint. The Sportage I had owned less than 4 months with 7155 miles on it display The service manager and general manager were disingenuous to my complaint. The Sportage I had owned less than 4 months with 7155 miles on it displayed two error codes that prompted me to go to service center. Before I was even out of the vehicle I was told rodent damage was not covered under warranty. To me that was oddly specific. According to the service center it was rodent damage. The cost of repair was over $600. It was explained that the wiring insulation is soy based and it attracts rodents. I was told several ways to prevent this from sprinkling chili powder in the engine compartment to placing a mouse trap in the engine compartment, or they could wrap the damaged wiring with rodent resistant tape. My question why was this not done in the first place? No answer. During the purchase I was not told the warranty did not cover rodent damage. When I purchased the extended warranty I was not told it did not cover rodent damage. This is a manufacturing problem that needs to be addressed. It is not a consumer problem that they have to correct. When you make a vehicle out of rat food it attracts rats and they must really like the Kia wiring! I own 3 vehicles, a gator, a golf cart, and a zero turn lawn mower and never has a rodent eaten the wiring insulation! I sold the vehicle immediately. I do not recommend the product or the dealership. More

by rooroo6320 Verified Customer Verified Customer

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It was very fast and efficient will be coming back to do all my servicing all my servicing More

by joshsouthern75 Verified Customer Verified Customer

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The people are very polite does a good job and friendly always thank you for always thank you for More

by gladysswann1953 Verified Customer Verified Customer

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Very polite, good communication, nice environment to wait in, and pretty quick turnaround time as well. in, and pretty quick turnaround time as well. More

by fdiane_williams Verified Customer Verified Customer

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I love the service department here. They very informative and customer service is outstanding. I will be back for sure They very informative and customer service is outstanding. I will be back for sure More

by dewayneollis Verified Customer Verified Customer

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Great great customer service. They know what they are doing. They really helped me out They know what they are doing. They really helped me out More

by aurmere02 Verified Customer Verified Customer

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Jackie and her service team always do a great job. And even willing to own mistakes and fix the problem at little to no cost. And even willing to own mistakes and fix the problem at little to no cost. More

by jdwade1990 Verified Customer Verified Customer

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We had an amazing experience at this dealership. They were friendly and helpful. They supported us through the whole car buying experience. They were friendly and helpful. They supported us through the whole car buying experience. More

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The company is very professional and very attentive to the needs of the customer. I appreciate their communication and follow-up. the needs of the customer. I appreciate their communication and follow-up. More

by sonyastanley222 Verified Customer Verified Customer

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They listen and adapt to my needs. I knew what I wanted and needed. They worked very hard to meet my neefs I knew what I wanted and needed. They worked very hard to meet my neefs More

by summerj227 Verified Customer Verified Customer

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