Kristi Griggs

Everyone was so polite and my car was done so fast. They offered a cold beverage wh I left I was waiting. They offered a cold beverage wh I left I was waiting. More

by mcarmody610 Verified Customer Verified Customer

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Absolutely fantastic. Amazing help, and very patient. Lance was an amazing salesman, and did everything he could to assist me. Amazing help, and very patient. Lance was an amazing salesman, and did everything he could to assist me. More

by Jacob S. Verified Customer Verified Customer

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Most of the people were friendly, the Service was good and so far the car is performing well and so far the car is performing well More

by jtcomanche Verified Customer Verified Customer

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Burlington Kia has always treated me great when purchasing a new vehicle. My recent purchase is my second from this dealership. purchasing a new vehicle. My recent purchase is my second from this dealership. More

by fhairston66 Verified Customer Verified Customer

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I received great service. I was kept informed of necessary repairs and all was done in good time. I was kept informed of necessary repairs and all was done in good time. More

by mibridokb Verified Customer Verified Customer

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Burlington Kia does not stand behind their product. The service manager and general manager were disingenuous to my complaint. The Sportage I had owned less than 4 months with 7155 miles on it display The service manager and general manager were disingenuous to my complaint. The Sportage I had owned less than 4 months with 7155 miles on it displayed two error codes that prompted me to go to service center. Before I was even out of the vehicle I was told rodent damage was not covered under warranty. To me that was oddly specific. According to the service center it was rodent damage. The cost of repair was over $600. It was explained that the wiring insulation is soy based and it attracts rodents. I was told several ways to prevent this from sprinkling chili powder in the engine compartment to placing a mouse trap in the engine compartment, or they could wrap the damaged wiring with rodent resistant tape. My question why was this not done in the first place? No answer. During the purchase I was not told the warranty did not cover rodent damage. When I purchased the extended warranty I was not told it did not cover rodent damage. This is a manufacturing problem that needs to be addressed. It is not a consumer problem that they have to correct. When you make a vehicle out of rat food it attracts rats and they must really like the Kia wiring! I own 3 vehicles, a gator, a golf cart, and a zero turn lawn mower and never has a rodent eaten the wiring insulation! I sold the vehicle immediately. I do not recommend the product or the dealership. More

by rooroo6320 Verified Customer Verified Customer

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It was very fast and efficient will be coming back to do all my servicing all my servicing More

by joshsouthern75 Verified Customer Verified Customer

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The people are very polite does a good job and friendly always thank you for always thank you for More

by gladysswann1953 Verified Customer Verified Customer

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Very polite, good communication, nice environment to wait in, and pretty quick turnaround time as well. in, and pretty quick turnaround time as well. More

by fdiane_williams Verified Customer Verified Customer

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I love the service department here. They very informative and customer service is outstanding. I will be back for sure They very informative and customer service is outstanding. I will be back for sure More

by dewayneollis Verified Customer Verified Customer

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