Kris Musgrove

It was clean and very organized. My wait was kept to a minimum and was efficient. My wait was kept to a minimum and was efficient. More

by ISPROAB Verified Customer Verified Customer

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The last experience I had at this service center was great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FI great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FIVE MONTHS to get resolved. During that time communication was awful and they kept telling me the problem was solved when it clearly wasn’t. I was without a car for weeks at a time with no explanation. That is the main reason I wouldn’t recommend this service center. Hopefully they’re making improvements though. More

by Sarahbnovello Verified Customer Verified Customer

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Jahvon was awesome! very professional, kind, caring, ect. I could go on. He got my repairs done in a quick manner. I am very pleased with my experience here at Jim Elli very professional, kind, caring, ect. I could go on. He got my repairs done in a quick manner. I am very pleased with my experience here at Jim Ellis Kia. More

by mallorycrabb Verified Customer Verified Customer

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They were very courteous and prompt They had my vehicle finished so much quicker than I expected. finished so much quicker than I expected. More

by Freck15 Verified Customer Verified Customer

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Great service timely work and was in constant communication with me until my vehicle was finished. communication with me until my vehicle was finished. More

by tmontgom59 Verified Customer Verified Customer

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Kris took care of me right when I stepped in the door. The service was fast and friendly. The service was fast and friendly. More

by MXHOLT Verified Customer Verified Customer

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Mark is awesome! very kind and helpful. 5 stars for him. Would recommend to friends and family. very kind and helpful. 5 stars for him. Would recommend to friends and family. More

by mallorycrabb Verified Customer Verified Customer

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when I first purchase the vehicle the Jim Ellis Kia was phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work in showing compassion for it's clients and those who are faithful are reliable in coming back. My experience is that Ms. Diana has always been kind and sweet however if we are speaking candid. The service representative Mr. Norris was not forthcoming about my vehicle when it came to service and work being done and also lack of communication regarding work being done. He is the reason I will no longer return because of the way he treated my family. More

by NAKEIAMCQUEEN28 Verified Customer Verified Customer

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The representative who helped Kristian Musgrove was awesome, had a positive attitude and took great care of my vehicle. He ensured that everything was up to par and quickly acted to correct the recalls awesome, had a positive attitude and took great care of my vehicle. He ensured that everything was up to par and quickly acted to correct the recalls on my vehicle. I came home and immediately shared with my spouse how great Kristian was and to make sure we completed a survey to commend this young man!! Thank you Kristian for making my experience EXCELLENT! More

by ARANT11 Verified Customer Verified Customer

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Kris was very courteous and professional. He answered all my questions and the service was completed in a reasonable amount of time. He answered all my questions and the service was completed in a reasonable amount of time. More

by pocooksey Verified Customer Verified Customer

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