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Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica
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Klaus de Paz

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
241 Reviews
4.9

241 Reviews

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241 Reviews of Klaus de Paz

April 05, 2025

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Employee Rating

Easy, convenient, and great service. Pickup was easy to schedule, and they washed the car! More

by THETOOTHPICK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan

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April 03, 2025

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After 12 years I’m still satisfied with their service, thoroughness, professionalism, friendliness, and promptness. More

by KORNEDURAN
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Arnold Alsua

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Apr 04, 2025

Volvo Cars Santa Monica responded

Hi, Thank you for your continued trust in Volvo Cars of Santa Monica! We truly appreciate your loyalty over the years and are thrilled to hear that you remain satisfied with our service, professionalism, and care. We look forward to continuing to serve you for many more years to come!

March 28, 2025

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Very easy to get ahold of. Quick to respond to my questions. Made the process easy! More

by MOORE.CATHERINE.M
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Recommend Dealer
Yes
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Mar 29, 2025

Volvo Cars Santa Monica responded

Hi Catherine, thank you for your feedback! We're glad to hear that our team was easy to reach and quick to respond to your questions. We appreciate your kind words and are happy we could make the process easy for you at Volvo Cars of Santa Monica!

March 23, 2025

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2 times i brought my car with same issue. Could not manage to find out and fix it. Then service manager asks for feedback. I responded him. No answer or call back. More

by SINA.KUCUKOSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Munoz

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Mar 23, 2025

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

March 21, 2025

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Incredible service from Volvo Santa Monica, and I'm very happy with my new turbo! More

by JSTROS20
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 22, 2025

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear you're happy with your new turbo and that you had an incredible experience at Volvo Cars of Santa Monica. We appreciate your support and look forward to serving you again!

March 21, 2025

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Klaus is always very responsive to my questions and stays in good communication. The scheduling for the appointment was easy. More

by SUZYKLONG
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Service Communication
Recommend Dealer
Yes
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Mar 22, 2025

Volvo Cars Santa Monica responded

Thank you, Suzy! We're glad to hear that Klaus has been responsive and kept you well-informed. We're also happy to know that scheduling your appointment was easy. We appreciate your feedback and look forward to serving you again!

March 17, 2025

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i appreciate the accommodations (providing me with a car, car wash, dropping it off) and the discounts as this was my first time getting service! More

by NAZANINHAKIM26
Service Communication
Recommend Dealer
Yes
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Mar 18, 2025

Volvo Cars Santa Monica responded

Hi, we're glad we could provide a smooth and accommodating service experience for your first visit! Thank you for choosing Volvo Cars of Santa Monica—we appreciate you!

March 13, 2025

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Easy, prompt effective & friendly staff. Very flexible with scheduling made it easy to get service More

by JIM@ZAPCAST.COM
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Arnold Alsua

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Mar 13, 2025

Volvo Cars Santa Monica responded

Jim, Thanks for the stellar rating! We're glad you had a great experience! - Volvo Cars Santa Monica

March 13, 2025

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Klaus was great! So helpful and got me the rides back and forth while my car was serviced. More

by SARA.LOUGHLIN.KIM
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Workmanship
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Recommend Dealer
Yes
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Mar 14, 2025

Volvo Cars Santa Monica responded

Sara, Your feedback made our day! Thanks for the five-star review! - Volvo Cars Santa Monica

March 12, 2025

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Employee Rating

Klaus in the service department is great! His follow through and checking back in with us is great. Thanks! We will be back again. More

by TRACYAGILMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2025

Volvo Cars Santa Monica responded

Hi Tracy, thank you for your feedback! We're glad to hear that Klaus provided great service and kept you informed throughout the process. We appreciate your support and look forward to seeing you again at Volvo Cars of Santa Monica!

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