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Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica
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Klaus de Paz

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
244 Reviews
4.9

244 Reviews

Write a Review

244 Reviews of Klaus de Paz

April 15, 2025

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Employee Rating

Everyone was very welcoming and helpful. The service department made it easy from start to finish. More

by DAVIDLIPPMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Arnold Alsua

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Apr 16, 2025

Volvo Cars Santa Monica responded

Hi David, thank you for your kind words! We're so glad to hear that our team made your experience welcoming and easy. We’re always here to ensure that your service needs are taken care of from start to finish. We appreciate you choosing Volvo Cars of Santa Monica!

April 09, 2025

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Robert and his team took care of my car gracefully and tackled my issue beyond my expectation. More

by Ao Yuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Arnold Alsua

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Apr 10, 2025

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear that Robert and his team exceeded your expectations in taking care of your car. We appreciate you choosing Volvo Cars of Santa Monica and look forward to serving you again!

April 06, 2025

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Very nice and efficient; thanks for delivering the car to my home after the service appointment. More

by SCOTT@MCAULEYLAND.COM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

Volvo Cars Santa Monica responded

Hello Scott, thank you for your feedback! We're happy to hear everything went smoothly and that the home delivery after your service appointment made things easier. We appreciate you choosing Volvo Cars of Santa Monica!

April 05, 2025

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Easy, convenient, and great service. Pickup was easy to schedule, and they washed the car! More

by THETOOTHPICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan

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Apr 07, 2025

Volvo Cars Santa Monica responded

Hi, Thank you for the great feedback! We're glad to hear the pickup was easy to schedule and that you enjoyed the car wash. We appreciate you choosing Volvo Cars of Santa Monica!

April 03, 2025

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After 12 years I’m still satisfied with their service, thoroughness, professionalism, friendliness, and promptness. More

by KORNEDURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Arnold Alsua

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Apr 04, 2025

Volvo Cars Santa Monica responded

Hi, Thank you for your continued trust in Volvo Cars of Santa Monica! We truly appreciate your loyalty over the years and are thrilled to hear that you remain satisfied with our service, professionalism, and care. We look forward to continuing to serve you for many more years to come!

March 28, 2025

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Very easy to get ahold of. Quick to respond to my questions. Made the process easy! More

by MOORE.CATHERINE.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 29, 2025

Volvo Cars Santa Monica responded

Hi Catherine, thank you for your feedback! We're glad to hear that our team was easy to reach and quick to respond to your questions. We appreciate your kind words and are happy we could make the process easy for you at Volvo Cars of Santa Monica!

March 23, 2025

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2 times i brought my car with same issue. Could not manage to find out and fix it. Then service manager asks for feedback. I responded him. No answer or call back. More

by SINA.KUCUKOSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Munoz

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Mar 23, 2025

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

March 21, 2025

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Incredible service from Volvo Santa Monica, and I'm very happy with my new turbo! More

by JSTROS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 22, 2025

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear you're happy with your new turbo and that you had an incredible experience at Volvo Cars of Santa Monica. We appreciate your support and look forward to serving you again!

March 21, 2025

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Klaus is always very responsive to my questions and stays in good communication. The scheduling for the appointment was easy. More

by SUZYKLONG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 22, 2025

Volvo Cars Santa Monica responded

Thank you, Suzy! We're glad to hear that Klaus has been responsive and kept you well-informed. We're also happy to know that scheduling your appointment was easy. We appreciate your feedback and look forward to serving you again!

March 17, 2025

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i appreciate the accommodations (providing me with a car, car wash, dropping it off) and the discounts as this was my first time getting service! More

by NAZANINHAKIM26
Service Communication
Recommend Dealer
Yes
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Mar 18, 2025

Volvo Cars Santa Monica responded

Hi, we're glad we could provide a smooth and accommodating service experience for your first visit! Thank you for choosing Volvo Cars of Santa Monica—we appreciate you!

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