Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica

Klaus de Paz

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
268 Reviews
4.9

268 Reviews

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268 Reviews of Klaus de Paz

May 29, 2025

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Valet car pickup and drop off is very convenient during a hectic work week and the Lyft option is also great. More

by ACPERRY16
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Recommend Dealer
Yes
May 29, 2025

Volvo Cars Santa Monica responded

We're delighted to hear that our valet service and Lyft option have made your experience with Volvo Cars Santa Monica more convenient during busy times. Thank you for sharing this feedback!

May 28, 2025

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So pleasantly surprised that I called Volvo to fix an urgent issue and they were able to pick up my car within the same day and return the next day -- thank you for making this so easy for me to get my c More

by CHLOESHAP
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Recommend Dealer
Yes
May 29, 2025

Volvo Cars Santa Monica responded

Thank you, Chloe! We’re so glad we could help resolve your issue quickly and make the process smooth for you. It means a lot to hear that this was your best experience with a dealership. We're always here when you need us at Volvo Cars of Santa Monica!

May 27, 2025

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Another great experience with Volvo Santa Monica- thanks for everything. The worst part of this experience is getting a million reminders to fill out this survey. More

by ASSISTANTkp
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Arnold Alsua

May 28, 2025

Volvo Cars Santa Monica responded

Thanks for your continued support of Volvo Cars of Santa Monica. We are glad you had another great experience. We appreciate your patience with the survey reminders as they help us improve. Looking forward to serving you again soon.

May 23, 2025

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High quality and efficient service, as usual. Great communication from the whole team, from the moment they picked up my car to the moment they dropped it off. More

by DANDAN98
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Recommend Dealer
Yes

Other Employees Tagged: Laiza Guino

May 24, 2025

Volvo Cars Santa Monica responded

Hello Dan, thank you for your continued trust in Volvo Cars of Santa Monica. We’re glad to hear you experienced high quality, efficient service and clear communication throughout the process. We look forward to serving you again!

May 23, 2025

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Excellent care , kept me updated. On time with repairs. Would go back again and again More

by ZOLAFIT
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Recommend Dealer
Yes

Other Employees Tagged: Arnold Alsua

May 24, 2025

Volvo Cars Santa Monica responded

Hello, thank you for your kind words! We’re glad you felt well cared for and appreciated the timely updates and on-time repairs. We look forward to welcoming you back again and again!

May 23, 2025

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They were excellent in their customer service and got the car back at the time they promised. More

by MIKES00744
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Arnold Alsua

May 23, 2025

Volvo Cars Santa Monica responded

Thank you for the positive feedback about your recent experience with the Volvo Cars Santa Monica team! We appreciate your business and look forward to serving you again in the future!

May 23, 2025

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Everyone I encountered in the service department was extremely helpful and friendly. My experience was that the service department was not only doing good work on my car, but was also taking care of me More

by ED62
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Johnny Aguilar

May 26, 2025

Volvo Cars Santa Monica responded

Hello, thank you for sharing your experience.We're happy to hear our service team at Volvo Cars of Santa Monica was both helpful and friendly, and made you feel like a valued customer. We look forward to serving you again.

May 19, 2025

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Service department was awesome -- great communication, and all warrantee work was performed quickly and thoroughly. More

by INFO@MATTEDDY.COM
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Arnold Alsua

May 19, 2025

Volvo Cars Santa Monica responded

We're delighted to hear that our service department at Volvo Cars Santa Monica provided you with excellent communication and efficient warranty work. Thank you for the fantastic feedback!

May 14, 2025

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Between the wonderful and very beautiful greeter who receives me when I arrive and offering some of the best cold water I’ve ever drank and Robert my service manager, I feel like I’m at a five star Hote More

by La Rone
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Lilo The greeter!

May 14, 2025

Volvo Cars Santa Monica responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our team, from the warm welcome to Robert’s excellent service. We’re glad the professionalism, transparency, and efficiency made a lasting impression. We truly appreciate your feedback and look forward to serving you again soon at Volvo Cars of Santa Monica!

May 13, 2025

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Friendly and helpful staff. My car was serviced promptly and efficiently. Very happy with the results. More

by DMKENNEDY58
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Recommend Dealer
Yes
May 14, 2025

Volvo Cars Santa Monica responded

Thank you for the great feedback! We're glad to hear our team provided prompt and efficient service. We appreciate your kind words and are happy you're pleased with the results!

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