The customer service was great, they were very
understanding of my time. They realized that we didn’t want to spend a whole day there purchasing a car.
understanding of my time. They realized that we didn’t want to spend a whole day there purchasing a car.
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by jjreno08
Verified Customer
Verified Customer
Other Employees Tagged:
John McCarthy, Tom Watson
Mar 02, 2023 -
Sapaugh GM Country responded
Thank You ! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Sincerely
Joe Clemens
Executive General Manager
Office Number 636-931-0055 Ext 4122
Mobile 636-399-5304
Email Jclemens@Sapaugh.com
The employees was respectful and nice.
Was very pleased with the sale and the suv
we bought. Thank u.. have a great day
Was very pleased with the sale and the suv
we bought. Thank u.. have a great day
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by jrdsr15
Verified Customer
Verified Customer
Feb 27, 2023 -
Sapaugh GM Country responded
THANK YOU !
Sincerely
Joe Clemens
Executive General Manager
Office Number 636-931-0055 Ext 4122
Mobile 636-399-5304
Email Jclemens@Sapaugh.com
Kirk was very prompt and professional about the
availability of the vehicle we were interested in. Angie was awesome to work with. Great buying experience all the way around.
availability of the vehicle we were interested in. Angie was awesome to work with. Great buying experience all the way around.
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by JWAnderson
Verified Customer
Verified Customer
Feb 27, 2023 -
Sapaugh GM Country responded
THANK YOU !
Sincerely
Joe Clemens
Executive General Manager
Office Number 636-931-0055 Ext 4122
Mobile 636-399-5304
Email Jclemens@Sapaugh.com
We love our new car and truck.
Brandon did a great. We will be back
Brandon did a great. We will be back
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by moniquebockoff
Verified Customer
Verified Customer
Feb 24, 2023 -
Sapaugh GM Country responded
THANK YOU !!!
Sincerely
Joe Clemens
Executive General Manager
Office Number 636-931-0055 Ext 4122
Mobile 636-399-5304
Email Jclemens@Sapaugh.com
Quoted me an out the door price, then tried to tell me
that didn’t mean tax, title, license included at the time of signing and that all that would be extra. The definition of out the door price is tax, t
that didn’t mean tax, title, license included at the time of signing and that all that would be extra. The definition of out the door price is tax, title, license, fees and all extras included. I guess they thought I didn’t know that and still went back on their word. It’s been my experience a lot of places being a female going in to look/buy a car.. Even Google knows what out the door price means, yet a car dealer ship doesn’t right after using the actual term? Disappointed.
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by triggs19751
Verified Customer
Verified Customer
Feb 10, 2023 -
Sapaugh GM Country responded
Thank You for your feedback but I am not sure I understand because originally when texted Brandon you wanted everything included in the price taxes title licensing etc... and we explained it was not. Then the next day you started texting back with our Used Car Manager and he made you a little better deal and then you decided you wanted the vehicle at the new price . We agreed and even went and picked you up and brought you to the dealership which was 2 hour run. We thought you were happy with everything we did and the deal we made you so I am not sure I understand. The entire Sapaugh Team always want our Customers Completely Satisfied Thank You !
Feb 11, 2023 -
triggs19751 responded
A little better price , yes, but not the deal we had agreed up until time of signing. I still am paying more, so it’s not a “deal”. You do realize I didn’t make up the definition of “out the door price”, I just happen to know what it means and have read what it means. If your employees at a car dealership don’t know that, maybe they shouldn’t use the language (by textbook definition) of “”out the door price “.
On top of that, after I didn’t want to accept another 3000+ dollars Brandon was mad and commented to me and my niece, “yeah, guess you’re not getting your truck” as in it’s my loss anyway. My niece got in the car and immediately said “I wouldn’t give him a penny. What a jerk. I can’t believe he said that,” The only thing I asked for was for you all to stay true to the offer you all gave me. Still disappointed. Horrible experience.
Also, someone only came to pick me up because Brandon backed out of the delivery too once we didn’t agree on the definition of words. Definitions of words are not opinions or assumptions. Don’t believe me? That’s okay. Look it up and tell me what out the door price means. Then believe Merriam-Webster.
I did nothing wrong. I just wanted to buy a car at the out the door price I was offered.
Very nice people.
Enjoyed working with all of them . I enjoyed making sure that we got all of our discounts
Enjoyed working with all of them . I enjoyed making sure that we got all of our discounts
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by tdouglas1027
Verified Customer
Verified Customer
Feb 07, 2023 -
Sapaugh GM Country responded
Thank You ! We appreciate your Business and we look forward to serving you for all of your Automotive needs !
Sincerely
Joe Clemens
Executive General Manager
Office Number 636-931-0055 Ext 4122
Mobile 636-399-5304
Email Jclemens@Sapaugh.com
Everyone I dealt with was pleasant and professional.
Greg Jones was easy to work with and very professional . I will definitely consider purchasing a vehicle from Sapaugh next time
Greg Jones was easy to work with and very professional . I will definitely consider purchasing a vehicle from Sapaugh next time
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by DoubleDLucky
Verified Customer
Verified Customer
Other Employees Tagged:
Greg Jones
, John McCarthy
Feb 06, 2023 -
Sapaugh GM Country responded
Thank You ! We appreciate your business and I am happy you found Greg to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC Cadillac.
Sincerely
Joe Clemens
Executive General Manager
Office Number 636-931-0055 Ext 4122
Mobile 636-399-5304
Email Jclemens@Sapaugh.com
We Love this dealership, we are from Illinois and we will
come over here every time when looking to buy a new car! Great salesmen, and superior service!!
They treat you very well no matter if you buy used o
come over here every time when looking to buy a new car! Great salesmen, and superior service!!
They treat you very well no matter if you buy used or brand new.
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by qbee6969
Verified Customer
Verified Customer
Jan 31, 2023 -
Sapaugh GM Country responded
Thank You !
Sincerely
Joe Clemens
Executive General Manager
Office Number 636-931-0055 Ext 4122
Mobile 636-399-5304
Email Jclemens@Sapaugh.com
I am thrilled with my 2020 Terrain!
Carla's follow up and personal attention made for an exceptional experience!
Carla's follow up and personal attention made for an exceptional experience!
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by Christine C.
Verified Customer
Verified Customer
Jan 29, 2023 -
Sapaugh GM Country responded
Christine -----Thank You !
Sincerely
Joe Clemens
Executive General Manager
Office Number 636-931-0055 Ext 4122
Mobile 636-399-5304
Email Jclemens@Sapaugh.com
It was the best car buying experience we’ve ever had.
Everyone was professional and worked together making sure we purchased a great car to fit our needs. We would buy another car again with the best dea
Everyone was professional and worked together making sure we purchased a great car to fit our needs. We would buy another car again with the best dealer ever.
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by Beetle Dune
Verified Customer
Verified Customer
Jan 24, 2023 -
Sapaugh GM Country responded
Thank You ! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Sincerely
Joe Clemens
Executive General Manager
Office Number 636-931-0055 Ext 4122
Mobile 636-399-5304
Email Jclemens@Sapaugh.com