Kimberly Veloz

The only issue I encountered was with Jose Herrera. He lied and told me it was mandatory to sign a contract that included almost $7,000. In warranties. Some warranties I wasn’t even eligible for. Luc He lied and told me it was mandatory to sign a contract that included almost $7,000. In warranties. Some warranties I wasn’t even eligible for. Luckily, the bank did not honor the contract and it had to be revised because Jose (finance manager) also increased the actual pay off amount as well. After reaching out to a manager I spoke with Carly McCall and she was not concerned at all. She told me Jose would follow up with me to correct the contract and resubmit it to the bank. I explained to her I did not trust Jose he lied even after I told him I was not eligible for some warranties and did not want them he said it was required in order to complete the contract. Carly then had sales manager Christian Colon reach out to me. He was able to reduce my loan by over $5000. And he was very thorough in explaining why I had to keep the warranty I did keep. Christian demonstrated integrity and was very respectful and patient. He definitely turned my horrible experience into satisfaction. More

by Ceesheppard Verified Customer Verified Customer

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My representative Kimberly is the best ever. She understands your needs and uses all the resources she has access to to provide you with the best possible deal and vehicle she can. Thank you aga She understands your needs and uses all the resources she has access to to provide you with the best possible deal and vehicle she can. Thank you again to Kimberly. More

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This was maybe the smoothest, easiest and fastest car buying experience I’ve ever had! Kimberly and the team there were so easy to work with. Not a ton of back and forth and we worked out a great deal o buying experience I’ve ever had! Kimberly and the team there were so easy to work with. Not a ton of back and forth and we worked out a great deal on a great car for my daughter! Very happy. More

by CBRACER Verified Customer Verified Customer

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I had an excellent experience with Kimberly Veloz and would recommend her to my friends. would recommend her to my friends. More

by LYDIAR567 Verified Customer Verified Customer

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Kimberly was so patient and nice and she help me calm down because I thought I was unable to get a car but she got me in a car with in a hour. down because I thought I was unable to get a car but she got me in a car with in a hour. More

by rikaboo87 Verified Customer Verified Customer

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Felt I wasn't listened to and was pushed into a car that was not of my choice. At the end of the process I left without any of the paperwork (contract) I signed. Father called the financial services leader was not of my choice. At the end of the process I left without any of the paperwork (contract) I signed. Father called the financial services leader (Nidal Hatoum) and was ignored, still no contracts. This seems totally inappropriate. Drove car off of lot with a red light flashing, did not know what it was turned out to be malfunction of airbags and restraints. Now I'm afraid to drive it. Father is bringing it in for service. Not sure who to contact for lack of copy of contract. More

by tgbuckley Verified Customer Verified Customer

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Great Service. Kimberly is extremely talented and helped me to find my Truck. Thanks Again Kimberly is extremely talented and helped me to find my Truck. Thanks Again More

by Jtor08 Verified Customer Verified Customer

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The representative that handled my appointment was very attentive,but I noticed 2 things. The technician didn't replenished the windshield cleaning liquid something that I have seen in other Toyota Service attentive,but I noticed 2 things. The technician didn't replenished the windshield cleaning liquid something that I have seen in other Toyota Service Centers. Also they passed my car in their car wash and one of my wiper blades lose the lock. They had only had a month that I replaced them. More

by lillianagmz Verified Customer Verified Customer

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Kimberly was amazing and so was the team who helped me get into my first car from a dealership! I was so nervous, and they calmed me down and made me feel at ease with the whole process! Every step was ex get into my first car from a dealership! I was so nervous, and they calmed me down and made me feel at ease with the whole process! Every step was explained and I got the car I have wanted for so long! A 2023 TRD Toyota Camry which was also custom made. More

by webbalita Verified Customer Verified Customer

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This place is as crooked as they come . The prices online are thousands less than the price of the lot . Many vehicles have no prices on the car at all . They want you to pick what you like The prices online are thousands less than the price of the lot . Many vehicles have no prices on the car at all . They want you to pick what you like and then come inside to discuss numbers More

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