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Kimberly Veloz
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16 Reviews
16 Reviews
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16 Reviews of Kimberly Veloz
March 23, 2025
The only issue I encountered was with Jose Herrera. He lied and told me it was mandatory to sign a contract that included almost $7,000. In warranties. Some warranties I wasn’t even eligible for. Luc He lied and told me it was mandatory to sign a contract that included almost $7,000. In warranties. Some warranties I wasn’t even eligible for. Luckily, the bank did not honor the contract and it had to be revised because Jose (finance manager) also increased the actual pay off amount as well. After reaching out to a manager I spoke with Carly McCall and she was not concerned at all. She told me Jose would follow up with me to correct the contract and resubmit it to the bank. I explained to her I did not trust Jose he lied even after I told him I was not eligible for some warranties and did not want them he said it was required in order to complete the contract. Carly then had sales manager Christian Colon reach out to me. He was able to reduce my loan by over $5000. And he was very thorough in explaining why I had to keep the warranty I did keep. Christian demonstrated integrity and was very respectful and patient. He definitely turned my horrible experience into satisfaction. More
by Ceesheppard
Verified CustomerOther Employees Tagged: Christian Colon, Carly McCall , Jose Herrera
March 02, 2025
My representative Kimberly is the best ever. She understands your needs and uses all the resources she has access to to provide you with the best possible deal and vehicle she can. Thank you aga She understands your needs and uses all the resources she has access to to provide you with the best possible deal and vehicle she can. Thank you again to Kimberly. More
by chacodj
January 28, 2025
This was maybe the smoothest, easiest and fastest car buying experience I’ve ever had! Kimberly and the team there were so easy to work with. Not a ton of back and forth and we worked out a great deal o buying experience I’ve ever had! Kimberly and the team there were so easy to work with. Not a ton of back and forth and we worked out a great deal on a great car for my daughter! Very happy. More
by CBRACER
December 27, 2024
I had an excellent experience with Kimberly Veloz and would recommend her to my friends. would recommend her to my friends. More
by LYDIAR567
Other Employees Tagged: Gian Llamas, JC Collins, Derek Randall
August 21, 2024
Kimberly was so patient and nice and she help me calm down because I thought I was unable to get a car but she got me in a car with in a hour. down because I thought I was unable to get a car but she got me in a car with in a hour. More
by rikaboo87
Other Employees Tagged: Hamzeh Said
June 26, 2024
Felt I wasn't listened to and was pushed into a car that was not of my choice. At the end of the process I left without any of the paperwork (contract) I signed. Father called the financial services leader was not of my choice. At the end of the process I left without any of the paperwork (contract) I signed. Father called the financial services leader (Nidal Hatoum) and was ignored, still no contracts. This seems totally inappropriate. Drove car off of lot with a red light flashing, did not know what it was turned out to be malfunction of airbags and restraints. Now I'm afraid to drive it. Father is bringing it in for service. Not sure who to contact for lack of copy of contract. More
by tgbuckley
Other Employees Tagged: Nidal Hatoum , Jack Parks
March 25, 2024
The representative that handled my appointment was very attentive,but I noticed 2 things. The technician didn't replenished the windshield cleaning liquid something that I have seen in other Toyota Service attentive,but I noticed 2 things. The technician didn't replenished the windshield cleaning liquid something that I have seen in other Toyota Service Centers. Also they passed my car in their car wash and one of my wiper blades lose the lock. They had only had a month that I replaced them. More
by lillianagmz
Other Employees Tagged: Salomon Cruz, Austin Carr, Bryan Roberts
February 17, 2024
Kimberly was amazing and so was the team who helped me get into my first car from a dealership! I was so nervous, and they calmed me down and made me feel at ease with the whole process! Every step was ex get into my first car from a dealership! I was so nervous, and they calmed me down and made me feel at ease with the whole process! Every step was explained and I got the car I have wanted for so long! A 2023 TRD Toyota Camry which was also custom made. More
by webbalita
Other Employees Tagged: Alexis Andrade
